prestashopninja Posted April 4, 2014 Share Posted April 4, 2014 Hş guys there, Let me introduce myself first as it's highly important with the subject: I'm 39, a software engineer and a linguist as mnor, PHP programmer since 1999 I'm "Franco-Turc", so I can natively speak French and Turkish, and my English is beyond the undertsnading of fluency just to pose as a Nothern American, an Australian or an Englishman or a Irısh guy, besides the other languages I speak. I want to start by that I'm truely grateful for the job you do, as I'm making my living over it since a few years. I also really want to admit I like your code, I hope you'll excuse me if they will be harsh, but you will already know I'm talking about the truth and truth solely. First issue (and the most important one): You don't have a solid spport algorihm, so to speak in our language. If you'Ll ket me detail it, I called your US callcenter in a very reasonable hour both for France (Why France? I'll oome to it) snd all US timezones to learn about "How should I pay your cut for a potential customer who contacted me over your website, asking for a 1.6 version on my module on your webste. 1.6 version, that I have it locally, but not on your addons site yet.I just think she undertoss my Briish accent and tried to redirect my to somebody else as the şssue was beyond her capabilities, but as expected, nowhere to avail. Then I called the number for a second time in hope to get an answer from the French aprt and I got a number and so I called them. After a decent waiting time and a few tirals more, it turned out that noboy wold pick up the phone. So I called back your US office and learned this time from a guy in this turn that your office in France was off-duty at the time. I can understand very well how hard the job you are doing. BUT, will you be at least accurate enough, especially when someone tries to pay you some money? Link to comment Share on other sites More sharing options...
shacker Posted April 13, 2014 Share Posted April 13, 2014 Support is one of the things that presta must improve. In prestastore, i recommend a support online system, so developers can chat directly with customers interested in the module developed by this customer Link to comment Share on other sites More sharing options...
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