WoutMar Posted April 4, 2014 Share Posted April 4, 2014 I just purchased and uploaded template 4488 to my server. It shows in my back office (preferences/themes) but without a screenshot like the default template. When I open my front office I get this error: Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/usr/home/menopausianatural.es/web/themes/template_4488/header.tpl'' in /usr/home/menopausianatural.es/web/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /usr/home/menopausianatural.es/web/tools/smarty/sysplugins/smarty_internal_templatebase.php(374): Smarty_Internal_TemplateBase->fetch('/usr/home/menop...', NULL, NULL, NULL, true) #1 /usr/home/menopausianatural.es/web/classes/controller/Controller.php(359): Smarty_Internal_TemplateBase->display('/usr/home/menop...') #2 /usr/home/menopausianatural.es/web/classes/controller/FrontController.php(557): ControllerCore->smartyOutputContent('/usr/home/menop...') #3 /usr/home/menopausianatural.es/web/classes/controller/Controller.php(185): FrontControllerCore->display() #4 /usr/home/menopausianatural.es/web/classes/Dispatcher.php(348): ControllerCore->run() #5 /usr/home/menopausianatural.es/web/index.php(28): DispatcherCore->dispatch() #6 {main} thrown in /usr/home/menopausianatural.es/web/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 I'm lost..... What to do? Thx Link to comment Share on other sites More sharing options...
NemoPS Posted April 5, 2014 Share Posted April 5, 2014 Prestashop version? Where did you purchase the template? Are you sure it's compatible? Link to comment Share on other sites More sharing options...
WoutMar Posted April 5, 2014 Author Share Posted April 5, 2014 Version 1.5.6.2 It's a Templatemonster template (http://addons.prestashop.com/nl/medical/8520-responsive-drug-store.html) which I bought directly via the Prestashop website. I figure that should make it compatible.... Link to comment Share on other sites More sharing options...
NemoPS Posted April 5, 2014 Share Posted April 5, 2014 Well yes, definitely, it should. How did you install it? If you used the auto installer, have a go with a manual upload Link to comment Share on other sites More sharing options...
WoutMar Posted April 5, 2014 Author Share Posted April 5, 2014 That sounds like a solution.... Where can I find some clues about manual uploads? Explained on a Neanderthaler level.... Link to comment Share on other sites More sharing options...
NemoPS Posted April 7, 2014 Share Posted April 7, 2014 SImply grab the zip file from the site (your very same version), extract the archive and upload everything but the config folder to your website, overwriting files that are already there Link to comment Share on other sites More sharing options...
WoutMar Posted April 7, 2014 Author Share Posted April 7, 2014 I just completed the manual upload..... Doesn't work neither Any other suggestions? Link to comment Share on other sites More sharing options...
NemoPS Posted April 9, 2014 Share Posted April 9, 2014 Does that template actually contain header.tpl? Link to comment Share on other sites More sharing options...
WoutMar Posted April 9, 2014 Author Share Posted April 9, 2014 Yes it does (twice) 6,70kb and 3,67kb (mobil) And still no way to get it working..... Link to comment Share on other sites More sharing options...
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