products in a wrong category

[bellistriclaudio]

I am very confuse 

i have this issue and i cannot fixed :-(

my product is in a right category, but how you can see guys show in a wrong category in the website

http://bellistri.dk/shop/en/penelope/728-3010-p-fixture-1-hole.html

or look the pic

help help help

Thanks in advance

[prestashopninja]

Hi,

 

Thank you for the screenshot, but I'm afraid it's not enough to locate the issue.

 

A few things to consider: 

 

- Kindly try to turn user-friendly url's off from the backend and see it the issue persists.

 

- Please check from the backend if there's not a duplication bth for the specific product and the category, and confirm it from a mySQL tool such as phpMyAdmin. I think the cause would lay there. 

Edited April 3, 2014 by prestashopninja (see edit history)

[bellistriclaudio]

Thanks 

i try off friendly url but same same :-(

you have right about mySqL

but i really don't know how :-(

and very scare if i make some disaster 

can u give me advice?

[prestashopninja]

Hi again,

 

 

Coudl you share with us your PS version? If it's a known bug, the community would help you. Otherwise, if you feel you can't provide any technical information which would help to solve the issue, I'd suggest to take professional help.

Edited April 3, 2014 by prestashopninja (see edit history)

[bellistriclaudio]

The version is 

1.5.6.2

Thanks 

[prestashopninja]

I had a hope it was 1.6.0.5, as there's a related, known and fixed issue there.

In this case, the safer way for you would be to use some professional help in my opinion.