My [not so good] experience with Theme Forest

[indus]

Hi

 

 

 

I have been using a free theme for around three yours while drooling over all the nice themes at Theme forest and Template monster, but i always thought TF had better themes and cheaper prices. So a month ago i purchased a theme not knowing iam in for a rough ride.

 

The theme was new, so i expected it to have bugs. But the worst part is, any comment criticising the theme is flagged by the author and Theme forest wastes no time in removing the  comment. Not surprising considering they get a cut from the sales. Which idiot would want to jeopardise their sales anyway,. So a potential customer has no way of knowing if its safe to buy a theme or not since all comments are deleted by them.

 

I had a comment where i said , openly stating any bugs will only help others with similar problems report and try to offer suggestions and improve the theme, much like how any open source software or even Prestashop works, and they deleted that comment also. Its like the exact opposite of how open source works. We all know prestashop has bugs, but we still love it dont we.

 

I dont know about Template monster, but iam pretty sure they too are exactly the same with negative comments.

 

Theme forests's own statement says 'Negative comments wont be removed unless offensive or abusive etc' yet they removed all my comments and of a few others who mentioned the bugs or criticised the support. I consider their attitude totally unethical.

 

thanks and regards,

Edited April 2, 2014 by indus (see edit history)

[Krystian Podemski]

Hi Indus,

 

Try to write about it on the forum ThemeForest, not here and remember that as a buyer you can review all your adventures on ThemeForest with this item and leave proper rating... 

 

Not all authors do that, some will respond and leave a comment, and some report all negative comments which is not a good way in my opinion. Like I said, try to describe your situation on ThemeForest because after all they are really helpful

Edited April 2, 2014 by Krystian Podemski (see edit history)

[indus]

 

Hi Indus,

 

From what I've seen it this is the case in LondonTheme. Try to write about it on the forum ThemeForest, not here and remember that as a buyer you can review all your adventures on ThemeForest with this item and leave proper rating... 

 

Not all authors do that, some will respond and leave a comment, and some report all negative comments which is not a good way in my opinion. Like I said, try to describe your situation on ThemeForest because after all they are really helpful

 

 

I dont appreciate  TF deleting my negative comments when they themselves state that they dont remove negative comments. Maybe they are enjoying their monopoly too much, also i cannot leave a rating unless i have purchased 3 items , and this is my first purchase. I like the theme and i dont blame the author, i have even told him his theme is awesome etc, but THeme forest attitude is pathetic. So this will be true for any theme they list.

 

Prestashop has so many bugs, do we delete any of the posts here? No, we dont. THis is a forum for discussing it. And as far as the TFforums, all i see is authors making posts there, not buyers. Considering i have only 1 purchase, i dont think they will bother to even read my post.

 

 

Also, if you read my post here, i never mentioned the Theme name, because i dont want to hurt sales of the author, but they are too narrow minded to understand it and continue flagging my posts even though i have praised it. I wouldnt have purchased the theme if i didnt like it would I ?

Edited April 2, 2014 by indus (see edit history)

[Florent]

Hi Indus !
 

I know which theme your are talking about. And I have to say that you are right. The design and features are great, but there are several problems that shouldn't exist on an ecommerce theme.

Like you, I tried to leave comments about the bugs to help the author to improve his theme, and let the users aware of the issues they could meet buying this theme. And my comments were removed.

We can understand that first versions of a theme has bugs. And I do believe it is normal to share these bugs with the buyers or potential ones.

I was looking forward for the bootstrap version compatible with Prestashop 1.6. And I have to say that I am really disappointed with it. I do not understand how they could release a version with so major issues, and sell it.

As Krystian said it, maybe it is possible to leave a comment on the forum page of Theme Forest.

[Krystian Podemski]

Apparently the author of the template can not handle its popularity and support crashed, but deleting comments with constructive criticism... I do not understand that.

[indus]

Its strange, we get support here for free themes and for almost everything, and we cant complain for a product we actually paid money for. I blame Theme forest for this, they dont want to lose money from people who will never have any clue about all the bugs in the themes before purchasing them. The current theme i purchased is like an April fools joke. Its unusable for a working store. Apparently the developers dont know about testing and TF dont care since they get to pocket good money from a popular theme. A company which does not follow its own terms and conditions when deleting a comment, how good can they be now really.

 

They even deleted some useful comments someone posted. It was a bug and i was lucky enough to read it before the over sensitive author flagged that and TF removed the post.

 

I run a website myself, and i have multiple ways of contacting me if someone has a problem with something i sold, and these people cannot be contacted if you have a complaint against them. So i cannot tell them they have shady business practices. You can only contact them to complain against a file or an author i guess.

 

Its an irony, one of the biggest market places for themes have such dubious ways of working.

Edited April 2, 2014 by indus (see edit history)

[Florent]

Actually I planned to buy this theme, but was waiting for the 1.6 compatible version. I tested it and was really disappointed. A bootstrap theme not compatible with all browsers versions (IE8, IE9) that's strange.

Do you think that this theme can be improved to be used in a store ? I really love the design but don't want to loose my customers

[indus]

Iam testing the 1.6 version, and well, it has bugs. I suggest you wait a few days for them to release a bug fix version , you can also wait for me to approve of it since i already have purchased it. But as of now, it is not working properly. I wasted an entire night trying to fix it. But of course, considering how they fix bugs in secret via the ticket system and how Theme forest deletes comments within a second, you will never know how many bugs exist in this theme or what problems other users are facing with it, which i hate the most. So my main point of this thread is against Theme forest, not the author himself. He is bad at public relations obviously.

 

Issued in public interest   Theme is good, support not too good. But i would also say, some work will be required with any theme you purchase, that is part of web development.

Edited April 2, 2014 by indus (see edit history)

[Florent]

Iam testing the 1.6 version, and well, it has bugs. I suggest you wait a few days for them to release a bug fix version , you can also wait for me to approve of it since i already have purchased it. But as of now, it is not working properly. I wasted an entire night trying to fix it. But of course, considering how they fix bugs in secret via the ticket system and how Theme forest deletes comments within a second, you will never know how many bugs exist in this theme or what problems other users are facing with it, which i hate the most. So my main point of this thread is against Theme forest, not the author himself. He is bad at public relations obviously.

 

Issued in public interest   Theme is good, support not too good. But i would also say, some work will be required with any theme you purchase, that is part of web development.

 

 

I am not sure Theme Forest removes the posts, it would be too difficult to check all the comments. I think this is the author.

 

I really hope we will have a working version of this theme. And yes if you can give me some news, I will appreciate. Thank you.

 

Just a question about bootstrap. I've read that a bootstrap theme should be compatible with any browser versions. Is is right ?

[indus]

No, that is not how it works. You flag a comment, and theme forest moderators review it., but since money is involved, they obviously take the side of the author and delete it.

Edited April 2, 2014 by indus (see edit history)

[Krystian Podemski]

 

Just a question about bootstrap. I've read that a bootstrap theme should be compatible with any browser versions. Is is right ?

 

No, Bootstrap support IE9+ + modern browsers

[indus]

Also, one more thing, CCC options do not work at all with this theme. CCC for CSS worked for 1.5 version, but it does not work at all with the 1.6 theme.

[Krystian Podemski]

Yes, I also had problems with this in my ControlTheme but I already solved it  It's a little problem with PrestaShop but there is a way to fix it.

 

You know ... the transition to 1.6 is simple, I'm surprised that they are doing this such a "big deal" and "big challenge"

 

But you must know that the bootstrap doesn't make theme compatible with IE8.

[indus]

Hey, so you are the author of the Control theme I didnt notice that before. Good luck with sales

[Florent]

 

 

No, Bootstrap support IE9+ + modern browsers

 

Ok. Thanks for your reply.

Also, one more thing, CCC options do not work at all with this theme. CCC for CSS worked for 1.5 version, but it does not work at all with the 1.6 theme.

 

What is CCC ?

[Krystian Podemski]

CCC? It's "Smart Cache for CSS, Smart Cache for Javascript" in Advanced Preferences -> Performance

[indus]

The blog module in the theme is yours i noticed Krystian.

[Krystian Podemski]

Yes, It's my SimpleBlog.

[indus]

Another comment from a user who purchased the theme :

 

"I bought this theme on 1 April, it has been 9 days and I’m still not able to use it as advertised. Clearly it has plenty of bugs, given the number of comments here but the developers continue to say its not the theme but our installation that is to be blamed. I don’t understand how so many customers face issues if your theme is complete error free. You advertise the social login but it isn’t even there in your theme. You keep flagging comments so that customers are not informed beforehand just how troublesome this theme is. Had I read comments with honest feedback, I might have been able to decide better before purchase. Themeforest also should look into this matter coz we are paying for this and we have a right to know whether or not its worth the money, time and effort. The support is so slow, I can accept a decent response time but to take days to resolve issues is not acceptable. I’m sure this comment will be flagged but hope you will read this and fix the issues! You can’t be in denial that your customers have issues with the theme. Clearly you have not provided a theme which is easy to install and error free nor sufficient documentation which doesn’t require us to open a ticket. You want us to open a ticket then make sure you reply to them!"

 

 

I copied it before Theme forest removes it. As of now, the theme is not in usable state with 1.6 version. Layered navigation does not work even on their demo site.

 

 

Edit : Comment has been flagged by author now, and iam sure it will not be published.

Edited April 9, 2014 by indus (see edit history)

[soopathemes]

You can report any bugs as much as you like, but the themeforest comments section is for presale questions only. Any theme and indeed Prestashop itself will have bugs, but they get fixed and released to TF. How long TF take to approve those updates is out of our hands, the last one took over 4 days, we have to go through the approval process each time, they are not instantly approved.

 

As for the layered navigation block, this is Prestashops module and not one we have created. We have acknowledged the issue already and have our development team looking into it.

 

What you also have to understand, is many of these 'bugs' being reported are by people who can't use Prestashop and expect us to set up their entire store. Not being able to setup the footer yourself is not a bug, wanting to change text in the tpl files, is not a bug. We could go on and on, this is not what our support is for.

 

And Krystian do not make up your own theory about our support, it hasn't crashed once.

Edited April 9, 2014 by soopathemes (see edit history)

[indus]

Prestashop has many bugs, but its an open system of reporting them and getting them fixed unlike what you and Theme forest have been doing. Your methods are questionable and if i were in Australia where theme forest is based out of, i would have dragged them to court by now for hiding facts from customers. We all here love prestashop inspite of the bugs it has, it is  the very nature of software development, but we dont appreciate what you have been doing by flagging posts and getting them removed. Sorry to disappoint you, but you registering here to just post on this thread wont get you anywhere. Stop flagging people's posts and try to get a working version of your theme uploaded first. Till then, i will make sure everyone gets the message.

 

People have a right to know what you have been doing along with Theme forest's shady moderation so i was compelled to create this thread.

Also, you have flagged my post mentioning i have created a thread on these forums, how lame is that. Afraid your sales will slow down because people know the truth?

 

You are in fact repeating the same mistake of defending yourself, you should be apologising to your buyers instead, but i havent seen a single bit of that from your side.

 

Good luck.

Edited April 9, 2014 by indus (see edit history)

[soopathemes]

If the theme is as bad as you claim, then simply do not use it. Contact TF for a refund.

[indus]

If the theme is as bad as you claim, then simply do not use it. Contact TF for a refund.

 

Have you read the thread properly at all? The thread title talks about Theme forest btw, not your famous London Theme. I have mentioned multiple times the theme is good. Iam talking about bugs here, or is your english comprehension not very good ? Anyway, nice attitude. Leaves a good impression on your customers. As far as a refund is concerned, that is for me to decide, not you. Thanks for the advice anyway.

 

 

Anyway, this is the first time i have mentioned the name of your theme. I guess it was too obvious which theme i was talking about. I guess you are getting famous by now.

Edited April 9, 2014 by indus (see edit history)

[soopathemes]

Yes and we are addressing any bugs, which are only minor ones, and releasing them to TF.

 

What we object to on this thread, is competitors making up their own version of events to promote their own theme. Especially one that we have supported by purchasing the extended license of one of their modules.

 

FYI, we are a UK based company, so our English is just fine thank you.

Edited April 9, 2014 by soopathemes (see edit history)

[indus]

I think Krystian is free to post his opinion here, and i think he has been neutral with whatever he has said.

 

Anyways, lets move forward from here, you can focus on your work, but i want to use this thread to post information which might help others solve bugs or at least know what bugs exist before making a decision. That is how we do things here on the forums. Support for free themes are also provided by members here even though no one is under obligation to do so.

Edited April 9, 2014 by indus (see edit history)

[Krystian Podemski]

Just as indus wrote - I think everyone here was sufficiently neutral. At ThemeForest are so many authors that there is probably no place here for some "clashes" and competition between individual authors.

 

I've seen comments about your work, and I read that you don't responded to the tickets even after 2-3 days, I thought that you not expect such a many sales and just did not work good on support because you dont have people to this. It happens.

 

Keep up your work, It's good, I will continue my.

 

And without fuss here

[soopathemes]

That's presuming you know though isn't it.

 

That person in question hadn't even been in touch with us, instead they had opened a ticket with Envato thinking that was how they got in touch. When they did get in touch their issue was resolved straight away.

[indus]

Btw, layered navigation is a critical part of any e-commerce store, and its not even working on your demo store. That is not a minor bug. It is one of the highlights of Prestashop. Other platforms have implemented it poorly to say the least.

 

So i have to ask, where exactly are you regarding this bug ? Have you managed to fix it? As of today i dont see it working in your demo store .

Edited April 13, 2014 by indus (see edit history)

[Premium 99GB Hosting]

With the big name of TF, negative comments may ruin their popularity. They have competitors, and they don't want people to be affraid of buying theme on their site.

If they said that they never delete comments, so why they deleted your negative comment? Anyway you are the buyer, and you have right to give review. That's what i think.

[Florent]

Well, if I understand, for someone who already knows a little about web development, this theme can be a good alternative with some improvements.

But for a novice, it will be difficult to have something stable that can be used immediately  in production ?

[ILMP]

Hello friends, 

 

I have the same experience with this theme LONDON purchase in Themeforest.

Try Many times Clean and Update Install some problems with the Hooks and Modules.

 

And Not REPLY at Open Ticket support en 2 days.

 

I made a refund request

 

M-

Edited April 18, 2014 by ILMP (see edit history)

[indus]

Can you tell me the procedure to request a refund? Anyway, the problem is , i cant keep changing themes since it looks very unprofessional if a website keeps looking different every month.

Edited April 18, 2014 by indus (see edit history)

[ILMP]

I have Open ticket in Evanto Support.

[indus]

I have Open ticket in Evanto Support.

 

Ok let me know if you get a refund. Just post in this thread.

Edited April 18, 2014 by indus (see edit history)

[indus]

@stickees, the theme was released only in February, so what do you mean ages ? It has many many bugs , if it works perfect for you does not mean it works the same for everyone else. Either you are lying or just want to sing praises of your theme creator.

 

Are you aware of how many have asked for a refund? That is not public information so you have no clue.

 

Read the full thread in case you have time for it. There is no theme or software on this planet which does not have bugs so iam not sure which planet you are living in. Are you having some soft corner for the author ? I have had many issues with the theme myself. So i must have done something wrong too? Is your store a fresh installation or an upgraded one? There are various factors which can cause an installation to go wrong but i guess in your world everything runs perfect.

 

Theme forest deletes all the negative comments about the theme on request from the author, and you are here to support this and instead blaming those who have problems with it ? Theme forest is so shameless, i flagged a comment myself and told them to delete it since otherwise the author would have flagged it anyway. And of course, they deleted that comment.

 

You never had issues with the 1.5 version you say? Do you want me to list all the bugs here or you have realised your mistake by now? A piece of software with no bugs, wow. Prestashop can learn some lessons from the theme developers then, all future prestashop versions will be free of bugs. What a miracle.

Edited April 18, 2014 by indus (see edit history)

[indus]

You stated your opinion buddy, but what i have stated is fact. There is a clear difference between the two in case you dont know. You can continue stating your opinions, but that wont change the facts. They wouldnt have a ticket system now would they if their theme was so perfect?

 

Also, regarding the clue part, i specifically stated which part you have no clue about. Dont get personal here.

 

Anyways, i have opened this thread so others with issues can probably discuss and get some bugs fixed. You are free to contribute something useful if you wish.

Edited April 18, 2014 by indus (see edit history)

[indus]

Well, if I understand, for someone who already knows a little about web development, this theme can be a good alternative with some improvements.

But for a novice, it will be difficult to have something stable that can be used immediately  in production ?

 

They have an updated version released on April 15, with both 1.5 and 1.6 versions, there are some bugs with a few big ones in the 1.6 ( atleast for me ), but they have more or less fixed a lot of bugs. Unfortunately you have to buy the theme to try it, i dont know about the Theme forest refunds process so i cant advice you on that. I liked the theme so  i bought it , if you are just opening a new store and yet to launch, then you can go ahead and buy it., with some help from the author, you should be able to have a proper good looking store.

Edited April 18, 2014 by indus (see edit history)

[soopathemes]

Hi Matias,

The ticket that you are referring to was opened asking a couple of questions before you purchased the theme. After you opened the ticket you asked the same questions on our themeforest comment section. They were answered there so there was no need to reply to your ticket with the same response. You replied to our comment so we knew you had received it, and therefore closed the ticket.

 

You've not contacted us to let us know you have had any issues, except for today asking for a refund. This is the only time you have let us know you've had any problems.

 

We've asked for your admin & FTP details but you won't provide them. How can we help out if we can't even see the front end of your store?

 

We appreciate you may be frustrated as you purchased the theme 3 days ago and feel that you haven't gotten anywhere yet, but if you had told us you had had problems we could of helped back then. We've had nothing from you in those 3 days.

 

We can't help, if you won't help us to help you.

 

Soopa Themes

 

Hello friends, 

 

I have the same experience with this theme LONDON purchase in Themeforest.

Try Many times Clean and Update Install some problems with the Hooks and Modules.

 

And Not REPLY at Open Ticket support en 2 days.

 

I made a refund request

 

M-

 

 

[soopathemes]

As expected the few issues Matias has are being caused by the theme not being installed and setup correctly, a very easy fix.

 

However, refusing to give us a site url, ftp or admin details is not allowing us to do anything.

 

Hi,

I think you did not understand, I will not use your theme. 
I await the response of Evanto for the refund. If I have no response to the end of the weekend, I will speak of your theme on forums and others. 

thank you

 

Resorting to threats to have the theme and your money will unfortunately not make a difference. As explained, we have no control over refunds, or how Envato decides on them. We are pretty sure they won't issue a refund to you as you have downloaded and used the theme and are refusing to allow us to help you.

Edited April 19, 2014 by soopathemes (see edit history)

[indus]

I dont blame you frankly, developers like you need a platform like Theme forest to reach out to many people, but it is quite obvious they abuse their monopoly. I hope someone qualified enough comes up with a more ethical and transparent website for selling themes with the same kind of mass audience.

 

 

I dont know of this particular user Martin;s case but if he not satisfied with a product he is well within his right to ask for a refund. That is not a threat.

 

I would also suggest you to open a thread here offering support for your theme. Maybe the admins can create a separate section for theme authors to provide support. That will also provide a common platform of listing bugs and solving them so everyone benefits.

Edited April 19, 2014 by indus (see edit history)

[soopathemes]

That's not what we are referring to. Demanding a refund before the end of the weekend else he will bad mouth us all over the web is a threat.

 

As explained many times, we have no control over Envato's refund policy. We do not have an option to refund any one. We also have no control over whether Envato will reply to the member before the end of the weekend or not.

 

The reason he is not satisfied can be resolved within minutes if we are given access.

[indus]

Well, this can happen in frustration, let him cool down a bit, i hope he is reading this thread. Iam not sure though why he wont give you login access. But i think many buyers just expect the theme to work out of the box which obviously isnt the case, so many different modules and setups, some tweaking is always required i guess.

 

Meanwhile, you can maybe get your devs to look at my ticket, ill open up the ftp if you guys are having time today. I have one problem, my product price shows zero for products with combinations. It shows the correct price while loading the page, but when it finishes loading it shows 0. If you guys can figure out that issue, i wish to move to 1.6 this weekend.

 

I updated the ticket with new login details.

Edited April 19, 2014 by indus (see edit history)

[soopathemes]

We will take a look now for you. It appears to be a common problem and guessing you are using 1.6.0.6 which our theme hasn't been updated for yet:

 

http://www.prestashop.com/forums/topic/323215-product-page-price-000-1606/

http://www.prestashop.com/forums/topic/320083-000-prices-problem-at-homepage-and-categories-page/?do=findComment&comment=1635284

[indus]

Iam on 1.6.0.6 but it works fine with the default theme. So i have been trying to see what is the problem. Maybe you guys can find out. Also, my main problem with the upgrade is , i had to replace blockcart.php with the one from 1.5.6 else i get a internal server error when adding to cart.

Edited April 19, 2014 by indus (see edit history)

[Florent]

Well I'm thinking of buying the theme only to use the design elements and features but on the basis of the default prestashop theme.

Do you know which version of Revolution Slider comes with London Theme ?

Thank you

[elfstone]

Do you guys get any support from Soopathemes? I am waiting for resolution of nonworking theme for 10 days now and i stil have a broken site. 

[indus]

Hi

 

Is yours a fresh 1.6 install or an upgrade from 1.5? Also, what is the problem you are facing?

[elfstone]

Thank you for your fast reply. It is fresh install of 1.6.0.6. I receive error on frontpage and also in admin

 

front page: [PrestaShopDatabaseException]

Table 'wwwxxxxx_shop.ps_geek_menu' doesn't exist

SELECT i.id, i.gp_column, i.published, i1.menu_url, i.position, i1.menu_title

FROM ps_geek_menu i

LEFT JOIN ps_geek_menu_lang i1 ON (i.id = i1.menu_id AND i1.lang_id = 1) WHERE 1=1

AND i.published = 1

Order by i.position ASC

at line 635 in file classes/db/Db.php

629. WebserviceRequest::getInstance()->setError(500, '

 '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97);

630. }

631. else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS'))

632. {

633. if ($sql)

634. throw new PrestaShopDatabaseException($this->getMsgError().'

'.$sql.'

'); 635. throw new PrestaShopDatabaseException($this->getMsgError());
636. } 637. } 638. 639. /**

DbCore->displayError - [line 325 - classes/db/Db.php] - [1 Arguments]

DbCore->query - [line 501 - classes/db/Db.php] - [1 Arguments]

DbCore->executeS - [line 29 - modules/geekmenu/menu.php] - [1
Arguments]

GpMenu::fetchMenu - [line 375 - modules/geekmenu/geekmenu.php] - [3
Arguments]

GeekMenu->displayMenus - [line 70 - modules/geekmenu/geekmenu.php] - [1
Arguments]

GeekMenu->hookTop - [line 509 - classes/Hook.php] - [1 Arguments]

HookCore::exec - [line 444 - classes/controller/FrontController.php] - [1
Arguments]

FrontControllerCore->initContent - [line 37 - controllers/front/IndexController.php]

IndexControllerCore->initContent - [line 180 - classes/controller/Controller.php]

ControllerCore->run - [line 373 - classes/Dispatcher.php]

DispatcherCore->dispatch -

Admin error when in modules: Unknow error on line 136 in file /home/wwwxxxx/public_html/modules/producttabs/producttabs.php

[2048] Declaration of producttabs::l() should be compatible with ModuleCore::l($string, $specific = false)

Edited May 13, 2014 by elfstone (see edit history)

[indus]

Is the default theme working fine? How did you install the theme? Did you try uploading it to the themes folder and then installing it?

[elfstone]

Yes, there is no problem with default theme or any other theme. Just this one. I really don't know what is happening with Soppathemes. I bought the theme on the fourth of May and demand help. Todaj is May 13 and its stil the same, unworkable theme. I tried both ways and i also created a localhost. On 1.6.0.5 there is no error, but on 1.6.0.6 there is, both on localhost and live site. Indus i think you have the latest version also, didn't you have any problems installing? With me it seams as there are some extensions that are not compatible. It seams that all Soopathemes is doing is waitng for someone to criticise his theme and then flaged the post emidiately. I just posted something on Themeforest and two seconds later thepost was deleted.

Edited May 13, 2014 by elfstone (see edit history)

[indus]

Well, iam actually still on 1.6.0.5 but using the new updated files. Can you try installing 1.6.0.5 and then doing an upgrade to 1.6.0.6, maybe that will work ?

[elfstone]

i tried, yes, but then there is a problem with database upgrade. It doesn't upgrade and you have to revert back to 1.6.0.5. You can try to upgrade but i think you will receive the same error. 

[indus]

What are you permissions in the folders ? Make it 777 for the upgrade and try? I will try an upgrade soon but its too tiring to keep updating and then fixing things again.

 

 

As far as support is concerned, i think they spend more time flagging posts instead of replying to tickets these days.

Edited May 13, 2014 by indus (see edit history)

[soopathemes]

@elfstone - we have been in touch with you several times, so the picture being painted here isn't quite accurate. The theme installs perfectly fine on 1.6 - 1.6.0.6.

 

As we informed you only on Saturday, there are issues with your setup and install of Prestashop and that we are looking into it for you. Bearing in mind that this is your Prestashop setup and not our theme, yet we were still trying to sort it for you.

 

As your post above indicates, you have database issues, this again isn't to do with the theme. You need to get those issues resolved.

 

Edit: Also for extra info, you have 1.6.0.7 installed, and theme hasn't been tested and released to work with that version yet.

Edited May 13, 2014 by soopathemes (see edit history)

[elfstone]

did i said that you didn't get in touch? I sad its been 10 days already. And it is only after i install London theme there is a Database error. I can upgrade without it without any problem. I also have some other shops with different theme without a problem. I tried to install on localhost with clean database and received the same error.

and also the theme doesn't install without a problem. There is an error when opening module department in admin. And yes, i have 1.6.0.7 but it was exactly the same with 1.6.0.6. Only 1.6.0.5 is working ok, but i can't revert back to that version.

Edited May 13, 2014 by elfstone (see edit history)

[soopathemes]

It may have been 10 days since you purchased the theme, but it hasn't been 10 days since you got in contact with us.

 

As we have also informed you, that is not an error, it is only a warning message and it does not prevent the theme from working in any way shape or form.

 

As you have no products except the default ones, you would be best to do a fresh install, with a new database and go from there. There are several themes installed, different modules, you've tried upgrading, rolling back, updating etc. All of which will no doubt be causing problems and conflicting modules/js.

Edited May 13, 2014 by soopathemes (see edit history)

[indus]

@elfstone, can you  revert to the default theme, then do the upgrade and then install the London theme and check if you have the same issue?

[elfstone]

I bought the theme on 4 of may and ticket is opened the same day, you can check. Indus I tried everything. It seams that Soopatheme are working on my site atm.

[elfstone]

The same error happens on clean 1.6.0.6 installation on Localhost. Soopathemes, you were talking about a new version of theme skeduled for this week. Is it ready yet?

Edited May 13, 2014 by elfstone (see edit history)

[indus]

1.6.0.7 hmm i didnt know that version is out yet.

[elfstone]

It is not, i downloaded from github and i don't know if its really 1.6.0.7.

[soopathemes]

Exactly. So you are using a version of Prestashop that hasn't even been released as of yet, of course you can't expect our theme to be compatible. I hardly think we can be blamed for that.

 

Most likely the theme will be compatible, but you are using an unstable version of Prestashop that may not even be a complete version, which may well be the cause of your db problems.

 

Install a fresh version of Prestashop 1.6.0.6 - nothing higher. Install it with a fresh database. Do not attempt to upload the theme, let us know when you have done that, and we will add the theme.

 

It is 8.30pm here, so it won't be until the morning though.

[elfstone]

Did you try to add the theme?

[soopathemes]

Theme has installed perfectly fine on first attempt by us.

[Bicho Mato]

Indeed very dificult to talk with this team. We have a question that are not beeing anwser, the system by tickets is not a ggod option to deal with probelms.

[El Patron]

my advice..for themes/modules, before buying make sure there is a related forum support area, that is active and where responses to questions are made in a timely fashion.

 

I do not recommend buying themes/modules where 1) there are post other than praise of developers works and 2) see 1)

[soopathemes]

We made a clear post on our themeforest comment area that we are moving premises this week, and to please bear with us whilst we get set back up and running.

[El Patron]

We made a clear post on our themeforest comment area that we are moving premises this week, and to please bear with us whilst we get set back up and running.

 

I have purchased and have sent customers to Theme Forest, all with excellent results.

[Sivo]

Let me comment a bit my experience with Soopa Themes.

 

 

In this case, I have been working with "Tokyo theme" wich surprisingly has been removed (http://themeforest.net/item/tokyo-responsive-prestashop-theme-with-blog-16/gone/7191880).

 

On the first hand, I am experienced with Prestashop, so as long as I were trying to install the theme it crashed around everywhere, so wondering where was the problem I started to send some tickets via their own ticket management system. My second surprise came when I had to wait longer than 3 days for the first contact. They thought that I were some kind of noobie (with all my respects to the people trying to learn Prestashop), and started to ask me obviously questions, and after few days after they agreed to test the installation on my server. And then is when the magic happens: trying to set up the theme I found out a lot of bugs on the inner pages (like the manufacturers page). Also the slider were not working (and missing either) on the installation, so I had to set it up by my own copying and pasting custom files and source code on the module folder. In the other hand just let me show you what was their response about this:

 

The revolution slider is developed by a third party company and is simply a module we include with the theme. We have not developed it, nor do we claim to of.

 

 

At the end, I just could say that they support system is just slacking so much. And as a evidence, let me show you how long did it take to them to answer an easy question (attachment).

 

By the way, as far as I know, if I am buying a theme, the inner modules are the responsability of the theme seller, not the owner of the module. So if it fails on any point, the theme seller should be the one who debug the module for a proper use (maybe contacting by himself with the module owner). (I am just talking about a problem that came while uploading my theme on my server, since it broke my entire page (it had an error while uploading the it on the source code)).

 

 

 

 

Edited July 31, 2014 by Sivo (see edit history)

[Krystian Podemski]

Wow! They removed their templates. They went very well, it's weird.

[El Patron]

one should always check the template or module support forum for adequate support and only glowing review,   not doing so, is folly.   I have never seen a good topic with more than 15 posts or a meeting productive over 15 minutes. , this makes this about the worse post ever...closing to oblivion.