A specific word in product name does not save product

[sabexel2]

I am using 1.5.6, whenever i put "Rolex" word in the name of product and save it returns me 404 page and does not saves the product, but when product name dont contain rolex word it works properly, how to resolve this issue?

 

[prestashopninja]

Does it work when you turn friendly url's off? If so, could you share your .htaccess file?

[vekia]

i've noticed that you send me messge with link to this thread,

what about suggestion provided by our forum ninja?   

[sabexel2]

here is htaccess file

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
# http://www.prestashop.com - http://www.prestashop.com/forums

<IfModule mod_rewrite.c>
<IfModule mod_env.c>
SetEnv HTTP_MOD_REWRITE On
</IfModule>

RewriteEngine on
RewriteCond %{HTTP_HOST} ^7star.pk$
RewriteRule . - [E=REWRITEBASE:/]
RewriteRule ^api/?(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

# AlphaImageLoader for IE and fancybox
RewriteCond %{HTTP_HOST} ^7star.pk$
RewriteRule ^images_ie/?([^/]+)\.(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L]
</IfModule>

#If rewrite mod isn't enabled
ErrorDocument 404 /index.php?controller=404

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

when i try after disabling all the seo url features it give me 403 page

Forbidden

You don't have permission to access /7staradmin/index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Edited April 10, 2014 by sabexel2 (see edit history)

[sabexel2]

I have got no suggestions, the issue is that whenever i gives a single space after the rolex in adding product, manufacturer or in category it gives me a 404 page, i have regenrated the .htaccess file too, but no change

[prestashopninja]

Please give it another try after having changed the file permissions to 755 for both folders and files for the backend (7star one). This would probably work and if it won't for a reason or another, you can also give it a try with 777.

While doing this, if you sense what you are doing will be the candidate to get everything a mess, that's the exact time to make a backup before. 

[sabexel2]

I did change the permissions of admin folder and admin index.php file but after this, admin panel was unable to access, and there was 404 on that, i had removed the index.php file from cache folder, is there some thing regarding that, i have no backup of that file

[prestashopninja]

index.php under cache folder is just to mask the files in it. Simply to create a new empty file "index.php" would do that, but I'm afraid I'll insist on the permissions.

[sabexel2]

what should be the permsion of which file, 

i changed the permission of admin folder to 777 it was 755 nothing happened

but when i changed the permision of index.php in admin folder to 755 from 700 admin url showing 404 page

i changed the 755 to 777 but unable to access the admin pannel

[prestashopninja]

Did you change the permissions recursively or just the given folders?  I guess it's the second case.

If you could tell which software (ftp, ssh or both) you use, so we can help you through the correct way.  

[sabexel2]

I am using FileZilla and Cpanel hosting, have tried from both by changing permissions, could you please tell me the name of folders and files of whose permissions should be changed?

[prestashopninja]

I have FileZilla but it's neighter in English nor in Urdu. So I just can't attach a screenshot for instance, but when you'll switch there, as exactly you did to change the permissions, you'll also notice a tickbox "apply to the files and subfolders" or something equivalent.

Kindly do this at the very top level of your Prestashop installation.

 

I hope this helps.

[sabexel2]

I have done but nothing is going to be changed, should i give you my FTP???

[sabexel2]

Here is the attached file for review it, the adding product when using word rolex it changes the URL

[sabexel2]

no any idea about this issue?

[sabexel2]

is there any idea to solve the issue??

[mbrodrigues]

I was searching for a solution to this same problem.
sabexel2, you figured out how to solve the issue?
I have the same issue, just do not know what is the exact word that blocks the editor.
In my case I think it will be any sequence of words or numbers.

[vekia]

usually it's  case of hosting configuration

i bet that your host hast got some filtering related to posting some kind of "banned" words

it's worth to ask your hoster about this

[mbrodrigues]

Hi Vekia,

 

It's not the case, because It's a VPS, I checked it and there was no filtering for any words.

In fact, if I put the text that gives me problems in prestashop, on another CMS like magento or joomla, I have no problem. Only in Prestashop.
It seems to me it's another one of those quirks of prestashop we sadly lost a lot of time trying to figure out what's going on.
Anyway, thank you for the tip.

 

M.B. Rodrigues