chscory Posted March 28, 2014 Share Posted March 28, 2014 I am really excited about this new version. I recently performed a 1-click upgrade to the latest 1.6 version and after the upgrade tried to log in to the admin back office to see the new layout but couldn't. It comes up with the admin login screen but when I input my email address and password and click on log in nothing happens. It acts like the log in button isn't working. I totally uninstalled Prestashop from my server and reinstalled it but the same thing happens. I don't have an active store yet so it's not hurting anything. i would just like to be able to start working on it in the near future though. Any thoughts on why this is happening? Link to comment Share on other sites More sharing options...
NemoPS Posted March 28, 2014 Share Posted March 28, 2014 Hi! First off, bring up the developer console (f12), check if there is any error (red mark on the right) there. If so, post it here. If not, access the resources tab, cookies, and delete all cookies for the site. Then try again THey might have got stuck 1 Link to comment Share on other sites More sharing options...
chscory Posted March 29, 2014 Author Share Posted March 29, 2014 First of all thank you Nemo1 for your reply. Second please excuse my ignorance on the coding subject. I am relatively new to the whole open source concept. When I browse to my back office login page I tried to login using my email address and password and of course nothing happened. So I hit f12 and a window popped up at the bottom of my browser. I am using Google chrome btw. Where exactly and what am I looking for as far as red marks on the right side? can you post an example? Like I said sorry for my ignorance and thank you for your help! Link to comment Share on other sites More sharing options...
chscory Posted March 29, 2014 Author Share Posted March 29, 2014 Hey Nemo1 I just cleared all the cookies for the site but the login button is still not working. Link to comment Share on other sites More sharing options...
NemoPS Posted March 29, 2014 Share Posted March 29, 2014 Can you screen the console part once the windows pops out? Link to comment Share on other sites More sharing options...
pcmad Posted March 29, 2014 Share Posted March 29, 2014 (edited) I Have the same problem when i click the log in button nothing happens <html lang="en"> <head></head> <body class="bootstrap"> <div id="login"></div> Left it for a few hours cleard cache now i can log in Once i logged in the theme was all messed up so now i went back to the older version. Edited March 29, 2014 by pcmad (see edit history) Link to comment Share on other sites More sharing options...
chscory Posted March 30, 2014 Author Share Posted March 30, 2014 Hey Nemo1, there is nothing in the console tab. Can I just send you my shop address so you can try it out to see if the log in button works? you can probably just enter any user name and password just to see if it works. It should at least tell you that you have entered an invalid user name and/or password. oh and by the way I didn't see any red marks that you referred to in you first reply. Link to comment Share on other sites More sharing options...
NemoPS Posted March 31, 2014 Share Posted March 31, 2014 yes, sure, you can pm me Link to comment Share on other sites More sharing options...
infernus87 Posted March 31, 2014 Share Posted March 31, 2014 Hi, I have the same issue .. do you have solved the problem? If yes, how? Link to comment Share on other sites More sharing options...
flyclothing Posted March 31, 2014 Share Posted March 31, 2014 I have the same issue and still have not solved it. It looks like I'll have to try a fresh install and lose all of my prior information. Link to comment Share on other sites More sharing options...
jetx Posted April 1, 2014 Share Posted April 1, 2014 Have you tried logging in with a different browser? eg Firefox - Chrome. This was my issue (cache related). Link to comment Share on other sites More sharing options...
flyclothing Posted April 1, 2014 Share Posted April 1, 2014 Oh, I tried everything and read all of the other post about blank screens and lost stores. I've now tried to fresh install the store and it gets stuck at 45%. I had my host check out the software again to make sure the server could handle the updated software and they said yes. I've wasted lots of time and my hope for the software is fading. 1 Link to comment Share on other sites More sharing options...
chscory Posted April 2, 2014 Author Share Posted April 2, 2014 Hey guys, I tried logging in on a different computer and was succesful. I'm using Chrome on both locations and logged into the same account on both machines so they are synced. I'm wondering if it's not a problem with a computer setting. You would think if it was a browser issue it would happen anywhere I tried to login. Anybody have any ideas? Link to comment Share on other sites More sharing options...
chscory Posted April 2, 2014 Author Share Posted April 2, 2014 Don't know what I did or didn't do but now it is working. I'll post more if it happens again. Thanks for all of the help! Link to comment Share on other sites More sharing options...
Wild_Turkey Posted April 8, 2014 Share Posted April 8, 2014 (edited) I have version 1.5.6.2 runing on one host no problems what so ever. I installed the exact same copy on another host and presented with the problems above. i've tried firefox, IE and chrome. still can't login(and stay logged in). First run, logs in to dashboard. click on one of the menu headings and get sent back to login page and can't get back in. Clean install version 1.6.0.5 on same host with problem. same thing happens. logged in from my android phone, same thing happens. logged in from another computer, same thing happened. followed above, no errors. Been on my host checking php.ini for the "session.save_path =/****** "path is correct. No problems there either. I haven't upgrade the other copy that is running fine on the other host. would like to resolve this problem first. Happy to message url and login details to any one that can help. I will also add that i have created and login in the store front and can log into the store front with no isusses of remaining logged in and navigating once logged in Edited April 8, 2014 by Wild_Turkey (see edit history) Link to comment Share on other sites More sharing options...
flyclothing Posted April 8, 2014 Share Posted April 8, 2014 Sounds like the same issue I had. Let me know if you find a solution. I am looking at other carts since this last fiasco. 1 Link to comment Share on other sites More sharing options...
NemoPS Posted April 9, 2014 Share Posted April 9, 2014 I solved a similar problem on a client's site by disabling IP check for cookies Link to comment Share on other sites More sharing options...
Wild_Turkey Posted April 9, 2014 Share Posted April 9, 2014 How and where do you do that? Link to comment Share on other sites More sharing options...
NemoPS Posted April 9, 2014 Share Posted April 9, 2014 Administration/Preferences Link to comment Share on other sites More sharing options...
Wild_Turkey Posted April 9, 2014 Share Posted April 9, 2014 I'm persuming you mean in the back office? Link to comment Share on other sites More sharing options...
NemoPS Posted April 10, 2014 Share Posted April 10, 2014 Yes Link to comment Share on other sites More sharing options...
Wild_Turkey Posted April 10, 2014 Share Posted April 10, 2014 I can't get into back office. That is what this thread is about. If I get in there as soon as I click anything on the dashboard I get redirected to the login page. Ill send you url and login if you like so you see what it does Link to comment Share on other sites More sharing options...
yanakechik Posted May 20, 2014 Share Posted May 20, 2014 Hello! What I tried to do is to edit the database value from '1' to '0' and it works Go to the database --> ps_configuration --> in column name look for PS_COOKIE_CHECKIP and change value from 1 to 0. All the best! 1 Link to comment Share on other sites More sharing options...
A-Z Hosting Posted September 10, 2014 Share Posted September 10, 2014 I had this same issue this morning and for the record the above does nothing. When you clear your browser data be sure you clear the actual cookies. Reload the page in a fresh window and you will be able to login. Link to comment Share on other sites More sharing options...
René Kuenen Posted April 19, 2015 Share Posted April 19, 2015 Hi! First off, bring up the developer console (f12), check if there is any error (red mark on the right) there. If so, post it here. If not, access the resources tab, cookies, and delete all cookies for the site. Then try again THey might have got stuck Cookie delete in Chrome dit the Job. Tnx Link to comment Share on other sites More sharing options...
usengines Posted May 11, 2017 Share Posted May 11, 2017 (edited) If you get a situation where you are not getting an error message stating that your email used or password is wrong but the program quits before reaching the admin with no error message. The solution is this: Use file manager or ftp program and go to the shop, then open config and edit settings.pdf. Make sure everything is accurate especially the folder for the shop. Open the database using myphp (make sure that you are not trying to use the same database for two shops unless you are using multi-store) admin and go to the shop url, make sure the shop url is accurate as if it is not it will create a conflict. If you are using a directory for your shop such as prestashop make sure there is a forward slash before and after the sub-directory. If everything is accurate go to employee and edit. Now go back to the settings.php edit in the file manager and delete the code in the cookie but be careful you do not delete the whole line or the punctuation characters just the numbers and letters in the cookie code. Then go back to the php admin of the edit of employee and current password code and put in the same password you have in the settings,php without putting anything in for the cookie key then save it making sure you use md5 for the encryption settings in the drop down list. Then go down and hit go. Go back to your login page and whala you should now be able to log in. Edited May 11, 2017 by usengines (see edit history) Link to comment Share on other sites More sharing options...
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