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theme support


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hello all,

 

I bought a theme and it says ok for 1.6.0.5.

 

It`s not it has some bugs,anyway i asked the dev fo help and they said in a few days they will have an update.

 

A few days passed and i emailed again how long ?

 

reply

it`s finished can we install it for you as it will need to remove certain old files...

 

At the time i figured why not.

 

but their speed unprofessionalism is poor.

 

the first thing they did was log in and delete the whole theme and modules....

 

then they emailed saying they couldn`t change the theme. i confirmed they certainly can with the account and how to change a theme.... like a dev should know how to do this anyway....

 

 

they then demanded i turn off multi store and delete it entirely.

 

I disabled it but certainly won`t delete it.

 

There reasoning for deleting is it`S not compatible wih multi store... not that the prestashop says so on the addons page before buying.

 

now 2 days on boot strap with my whole site not loading properly they stil have not uploaded it.

 

essentially my site is offline for close to 48 hours as I would not buy from this store if i found it...

 

 

 

Is this normal or this dev just poor. i like the theme and am thinking about just emailing frak it don`t bother and revoking access and re-installing the version on the add-on site.

 

 

need opininons on this fast as it`s a complete joke.

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