mymtgstore Posted March 27, 2014 Share Posted March 27, 2014 I noticed some of the default email templates that goes to the shop admin and to the customer (not all of them) are displaying a broken logo at the top. See attached image for details. Any idea on how to fix this? Thanks :-) Link to comment Share on other sites More sharing options...
mymtgstore Posted March 27, 2014 Author Share Posted March 27, 2014 More info about the problem... I found one template that works... That's the order confirmation... See attached. But looks like it only works on chrome, on IE it still shows a broken link. I checked the email templates and they all have similar code to attach the image. Any ideas? Link to comment Share on other sites More sharing options...
Stofferdreng Posted March 27, 2014 Share Posted March 27, 2014 Sort of same problem - pictures not showing on any templates in BO and the received email. Links does not work either. Order Cancelleration is OK in email but not in BO BRChristopher Link to comment Share on other sites More sharing options...
Stofferdreng Posted March 27, 2014 Share Posted March 27, 2014 I have done some extra testing on my test site, and it look like the error happens if i have changed and saved an email template. /Christopher Link to comment Share on other sites More sharing options...
zophiel Posted March 27, 2014 Share Posted March 27, 2014 (edited) we have the same problem, edited the emails back to our old style but it has lost the logo, and adds it as an attachment to the email sent out. Have tried re uploading the logo and adding it as a new link to the top of the email that didn't work. Resetting the email module didn't work. Edited March 27, 2014 by zophiel (see edit history) Link to comment Share on other sites More sharing options...
Stofferdreng Posted March 28, 2014 Share Posted March 28, 2014 Nobody else have this problem ? Link to comment Share on other sites More sharing options...
zophiel Posted March 29, 2014 Share Posted March 29, 2014 there is a link in this thread but i cannot get it to work. http://www.prestashop.com/forums/topic/319433-want-to-display-logo-in-email/ Link to comment Share on other sites More sharing options...
Stofferdreng Posted March 31, 2014 Share Posted March 31, 2014 More investigation is done Problem with pictures and links in emails is the following: When editing email templates through BO translations, it adds /adminurl/ to picture and link URL when saving the template. I found a way to fix this (not a solution - only a fix): Manually edit and remove "/adminurl/" in all .html files you have changed through BO translation. The email .html files are placed in the mail directory, under the theme directory and under the individual modules. Happy editing ;-) 1 Link to comment Share on other sites More sharing options...
zophiel Posted March 31, 2014 Share Posted March 31, 2014 Thanks Stofferdreng Link to comment Share on other sites More sharing options...
NeirdA Posted May 2, 2014 Share Posted May 2, 2014 Hi guys, I found that you can correct this problem by editing the "/js/tinymce.inc.js" file.All you have to do is add "convert_urls: false, remove_script_host : false," after "relative_urls : false,". Like this: statusbar: false, relative_urls : false, convert_urls: false, // <--- Here remove_script_host : false, // <--- Here extended_valid_elements : "em[class|name|id]", It corrects the issue, but I'm not sure that there is no other repercussion. Hope it helps Link to comment Share on other sites More sharing options...
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