Email Images are Broken

[mymtgstore]

I noticed some of the default email templates that goes to the shop admin and to the customer (not all of them) are displaying a broken logo at the top. See attached image for details. Any idea on how to fix this?

 

Thanks :-)

[mymtgstore]

More info about the problem...

 

I found one template that works... That's the order confirmation... See attached.

 

But looks like it only works on chrome, on IE it still shows a broken link.

 

I checked the email templates and they all have similar code to attach the image. Any ideas?

[Stofferdreng]

Sort of same problem - pictures not showing on any templates in BO and the received email. Links does not work either.

Order Cancelleration is OK in email but not in BO

 

BR
Christopher

[Stofferdreng]

I have done some extra testing on my test site, and it look like the error happens if i have changed and saved an email template.

 

/Christopher

[zophiel]

we have the same problem, edited the emails back to our old style but it has lost the logo, and adds it as an attachment to the email sent out.

 

Have tried re uploading the logo and adding it as a new link to the top of the email that didn't work.  Resetting the email module didn't work.

Edited March 27, 2014 by zophiel (see edit history)

[Stofferdreng]

Nobody else have this problem ?

[zophiel]

there is a link in this thread but i cannot get it to work.

 

http://www.prestashop.com/forums/topic/319433-want-to-display-logo-in-email/

[Stofferdreng]

More investigation is done

 

Problem with pictures and links in emails is the following:

 

When editing email templates through BO translations, it adds /adminurl/ to picture and link URL when saving the template.

 

I found a way to fix this (not a solution - only a fix):

 

 

Manually edit and remove "/adminurl/" in all .html files you have changed through BO translation. The email .html files are placed in the mail directory, under the theme directory and under the individual modules.

 

Happy editing ;-)

[zophiel]

Thanks Stofferdreng

[NeirdA]

Hi guys,

I found that you can correct this problem by editing the "/js/tinymce.inc.js" file.
All you have to do is add "convert_urls: false, remove_script_host : false," after "relative_urls : false,".

Like this:

		statusbar: false,
		relative_urls : false,
		convert_urls: false, // <--- Here
		remove_script_host : false, // <--- Here
		extended_valid_elements : "em[class|name|id]",

It corrects the issue, but I'm not sure that there is no other repercussion.

 

Hope it helps