Kriter.io Posted March 25, 2014 Share Posted March 25, 2014 Hi Guys, it is almost 2 years i'm using prestashop. Now i manage a store that has prestashop 1.5.5.0. Till today it was working great. Today i started to have a problem: when somebody try to create a new account inserting his/her email and pushing CREATE ACCOUNT they got a blank page and nothing happen. I turned on true the errors debug and i get no error. Please help me. I really do not know how to fix it. Thanks Link to comment Share on other sites More sharing options...
El Patron Posted March 26, 2014 Share Posted March 26, 2014 for blank page, turn on errors to get underlying error message (or check your hosting error log) if you need help turning on errors, read this: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ 1 Link to comment Share on other sites More sharing options...
vekia Posted March 26, 2014 Share Posted March 26, 2014 also if it is possible - share url to your shop i think that problem is a bit more complicated, related to jquery and ajax query Link to comment Share on other sites More sharing options...
Kriter.io Posted March 26, 2014 Author Share Posted March 26, 2014 El patron: I turned on the error debug but no errors show up and now it is still on. I do not know how to check server errors veika: the url to my shop is http://www.prodottidibenessere.it . If you try to make a new account you will see the blank page thanks in advance for your help Link to comment Share on other sites More sharing options...
El Patron Posted March 26, 2014 Share Posted March 26, 2014 El patron: I turned on the error debug but no errors show up and now it is still on. I do not know how to check server errors veika: the url to my shop is http://www.prodottidibenessere.it . If you try to make a new account you will see the blank page thanks in advance for your help re: check hosting account error log. please contact your hosting company as this is important info for anyone running a website. Link to comment Share on other sites More sharing options...
Kriter.io Posted March 26, 2014 Author Share Posted March 26, 2014 El Patron: Ok i got login and pwd to check the logs but i really do not know what to check. Can i send you login and pwd in PM to let you check the logs? Link to comment Share on other sites More sharing options...
Kriter.io Posted March 26, 2014 Author Share Posted March 26, 2014 Vekia: can u help me about ajax and jquery (professionally i mean - paid service)? Link to comment Share on other sites More sharing options...
Kriter.io Posted March 28, 2014 Author Share Posted March 28, 2014 also if it is possible - share url to your shop i think that problem is a bit more complicated, related to jquery and ajax query Hello Vekia, can you help me some how? I'm really having problems. My business got a hard stop since people cannot register themself re: check hosting account error log. please contact your hosting company as this is important info for anyone running a website. Hello El Patron, can you help me some how? I'm really having problems. My business got a hard stop since people cannot register themself Link to comment Share on other sites More sharing options...
rogersjl1 Posted November 12, 2015 Share Posted November 12, 2015 I now have the same error with prestashop v 1.6.1.1. When a customer tries to create an account they get a blank page. I turned on logging and there were no error messages but customers can't create a new account for themselves. They can make purchases using a guest account & then can convert the guest account to a user account. But they can't create a normal customer account. Any ideas? My site is www.gracescarves.com Link to comment Share on other sites More sharing options...
jjryeste Posted January 15, 2016 Share Posted January 15, 2016 Hello please, help me, me page http://www.punto-cruz.org to create a new account is unconfigures, page Link to comment Share on other sites More sharing options...
thx2012 Posted June 2, 2017 Share Posted June 2, 2017 (edited) I now have the same error with prestashop v 1.6.1.1. When a customer tries to create an account they get a blank page. I turned on logging and there were no error messages but customers can't create a new account for themselves. They can make purchases using a guest account & then can convert the guest account to a user account. But they can't create a normal customer account. Any ideas? My site is www.gracescarves.com Did you ever resolve this and if so, how? I have exact same issue and I'm running v.1.6.0.9 Thanks! update I ran the debug mode and it was my eicaptcha.. all fixed Edited June 5, 2017 by thx2012 (see edit history) Link to comment Share on other sites More sharing options...
rogersjl1 Posted June 24, 2017 Share Posted June 24, 2017 Did you ever resolve this and if so, how? I have exact same issue and I'm running v.1.6.0.9 Thanks! update I ran the debug mode and it was my eicaptcha.. all fixed Glad you were able to find a solution. Unfortunately the only solution I found was to remove & reinstall prestashop & rebuild my store from scratch. It worked. Link to comment Share on other sites More sharing options...
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