ISSUE using contact form with custom smtp

[BerghemDeSass]

Hi,

we have an issue with every request from a form module, i don't think is just related to prestashop, but maybe someone can help me.

we had an own domain smtp and we use it.

All works fine except when customer send a mail from form mail "/index.php?controller=contact"

 

in that case because the sender mail (customer) to us using our domain smtp, the smtp doesn't recognize tha sender mail as an authorized email, and a error message are returned to customer mail.

 

hope i'm clear enough... 

 

form ---> send a mailto the admin throught smtp with the mail-customer as a sender BUT this mail(sender) aren't authorized...

 

any ideas?

 

 

 

[bellini13]

This is called email relay, and likely your SMTP provider has disabled this. 

 

You should contact the provider of your SMTP server and ask them if they can enable email relay (something they likely will not do)

[BerghemDeSass]

thanks bellini... having an overlay is out of budget for this customer.... i think a dirty workaround is put the senders mail into CC fields, maybe this can fix the issue...