elconquense Posted March 19, 2014 Share Posted March 19, 2014 when a customer gets a confirmation email after a purchase hotmails says it is fraudulent I think because of the logo attached and the link to my online shop I know how to remove the attachment but I don't know how to remove the link from the top of the email. It cannot be done from the email templates Anyone knows how to do it? Link to comment Share on other sites More sharing options...
vekia Posted March 19, 2014 Share Posted March 19, 2014 when a customer gets a confirmation email after a purchase hotmails says it is fraudulent I think because of the logo attached and the link to my online shop I know how to remove the attachment but I don't know how to remove the link from the top of the email. It cannot be done from the email templates Anyone knows how to do it? you're talkig about merchant notification, or about customer mail notification? maybe both of them? Link to comment Share on other sites More sharing options...
elconquense Posted March 19, 2014 Author Share Posted March 19, 2014 I am talking about the mail sent to customers after their purchase as confirmation email or after they register Link to comment Share on other sites More sharing options...
devilsown Posted March 20, 2014 Share Posted March 20, 2014 Yea there is a way to do it. I will try and remember how i did it and post back up tomarrow. IMO its not the best way of doing it as exchange will score it higher spay wise than linking it over http. Link to comment Share on other sites More sharing options...
vekia Posted March 21, 2014 Share Posted March 21, 2014 I am talking about the mail sent to customers after their purchase as confirmation email or after they register so, basically go to localization > translations, select mail translations and remove link to shop from email templates (order_conf) Link to comment Share on other sites More sharing options...
vekia Posted March 21, 2014 Share Posted March 21, 2014 and regarding to the logo, in class Mail.php you've got line like: $template_vars['{shop_logo}'] = $message->attach(new Swift_Message_EmbeddedFile(new Swift_File($logo), null, ImageManager::getMimeTypeByExtension($logo))); this code attachs logo to your mails. Link to comment Share on other sites More sharing options...
elconquense Posted March 21, 2014 Author Share Posted March 21, 2014 Thanks Vekia I commented out that line and removed all links from the email template now my emails have no links nor any attachments however Hotmail still says my emails did not pass their anti fraud policy I wonder why Gmail says nothing of the like is that something related to Prestashop, my online shop, php mail function, my hosting....? did the same thing happen to anyone? Link to comment Share on other sites More sharing options...
inweb Posted March 23, 2014 Share Posted March 23, 2014 Add domain SPF record (http://en.wikipedia.org/wiki/Sender_Policy_Framework) in your DNS settings. Validator is available at http://www.kitterman.com/spf/validate.html Link to comment Share on other sites More sharing options...
elconquense Posted March 23, 2014 Author Share Posted March 23, 2014 Thanks inweb I already have a valid spf record so that cannot be the reason. Besides I never have any problems other than in my confirmation emails so I figure it has to do with Prestashop. Any other suggestions? Link to comment Share on other sites More sharing options...
inweb Posted March 23, 2014 Share Posted March 23, 2014 What are the mail headers of confirmation emails? Link to comment Share on other sites More sharing options...
elconquense Posted March 24, 2014 Author Share Posted March 24, 2014 Nothing much really the only strange thing I can see is this X-AUTH-Result: FAILX-SID-Result: FAIL it seems my problem is not that rare http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/be-careful-this-sender-failed-our-fraud-detection/c1712db2-00ab-4e61-8ede-d20aa6486f45 is is amazing that microsoft goes around diffamating my business telling my customenrs I am not a trustworthy person from what I hear spf can sometimes solve the problem but I have a valid spf however my hosting (bluehost), where my prestashop is deployed, is not located in the same place as my email sever (google apps) maybe it is a wild guess but could that be related? Link to comment Share on other sites More sharing options...
inweb Posted March 24, 2014 Share Posted March 24, 2014 That spf record points to your mail server or web server IP? Link to comment Share on other sites More sharing options...
elconquense Posted March 24, 2014 Author Share Posted March 24, 2014 to my mail server Google says you can authorize multiple mail servers https://support.google.com/a/answer/178723 what email server is prestashop using to send my confirmation emails? bluehost? google apps? Link to comment Share on other sites More sharing options...
inweb Posted March 24, 2014 Share Posted March 24, 2014 Bluehost Yes with spf records you can authorize multiple IPs. Link to comment Share on other sites More sharing options...
elconquense Posted March 24, 2014 Author Share Posted March 24, 2014 so, according to this https://support.google.com/a/answer/4568483 I should add something like this v=spf1 ip4:83.206.106.17 include:_spf.google.com ~all only change that ip4 for my hosting (bluehost) ip? and that should fix the problem right? Link to comment Share on other sites More sharing options...
inweb Posted March 24, 2014 Share Posted March 24, 2014 It should but note there is a TTL. Link to comment Share on other sites More sharing options...
elconquense Posted March 24, 2014 Author Share Posted March 24, 2014 I just tallked to my hosting to find out about their ip address I will give it a try and let you know how it goes thanks for you help Link to comment Share on other sites More sharing options...
elconquense Posted March 24, 2014 Author Share Posted March 24, 2014 Still not working I added my hosting ip to my spf just as google suggests just like this v=spf1 ip4:69.195.124.120 include:_spf.google.com ~all checked here v=spf1 ip4:69.195.124.120 include:_spf.google.com ~all and it says it is a valid spf however hotmail says my confirmation mails do not pass their anti fraud policy Link to comment Share on other sites More sharing options...
inweb Posted March 24, 2014 Share Posted March 24, 2014 You have to wait (depending on TTL) until DNS are refreshed. Link to comment Share on other sites More sharing options...
elconquense Posted March 28, 2014 Author Share Posted March 28, 2014 Hotmail keeps saying my confirmation mails did not pass their anti fraud policy anyone has any idea why that might be? I've tried writing to Microsoft support but I've got no answer from them Link to comment Share on other sites More sharing options...
fransjaeger Posted August 5, 2015 Share Posted August 5, 2015 Hi there. Did you solve this, cause Im also experiencing some issues like yours. Link to comment Share on other sites More sharing options...
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