andser Posted March 17, 2014 Share Posted March 17, 2014 (edited) Remarks/versions:Prestashop - 1.5.6.2Single shopCheckout works as expected in the 5 steps order process type.When selected the One-page checkout the infamous error:TECHNICAL ERROR: unable to send login informationsDetails:Error thrown: [object Object]Text status: parsererrorDeveloper net tools showing in response only:Reload the page to get source for: http://production.site/en/address?multi-shipping=0&id_address=2&back=http%3A%2F%2Fproduction.site%2Fen%2Forder%3Fstep%3D0%26multi-shipping%3D0I've seen the error in few places scattered throughout the forums but no collated solution found.Debug output is not showing any errors. Edited March 17, 2014 by andser (see edit history) 2 Link to comment Share on other sites More sharing options...
andser Posted March 17, 2014 Author Share Posted March 17, 2014 Advanced Parameters > Performance -> CCC (Combine, Compress and Cache) - no difference (all possible combinations) Advanced Parameters > Performance -> Template cache - no difference (all possible combinations) Themes > default - same error Themes > Leo Digital - same error Responsive (bootstrap) - same error Suggestions? Link to comment Share on other sites More sharing options...
andser Posted March 17, 2014 Author Share Posted March 17, 2014 Changing url: baseUri in the authentication.tpl form to url: baseUri + '?controller=authentication', or url: baseUri + 'index.php?controller=authentication', did not work for me. Other suggestions? Link to comment Share on other sites More sharing options...
andser Posted March 17, 2014 Author Share Posted March 17, 2014 This seems to be only affecting registered users without any address. Steps to replicate: Register user in frontend: login?back=my-account Ensure that user is not logged-in Try to make a purchase - go to checkout - quick-order Use ajax login TECHNICAL ERROR: unable to send login informations ... (blah, blah...) Login as user created in step 1 Add an address Logout, clear session cookie Try to make a purchase - go to checkout - quick-order Use ajax login Works every time. When user is registering during the checkout, subsequently must fill the address -> no error Returning user that has the address -> no error There seems to be an error in routine where user without an address needs to be redirected to "add address page" and this redirection is giving the error. Where is the code making redirection located? Pointers? Link to comment Share on other sites More sharing options...
andser Posted March 20, 2014 Author Share Posted March 20, 2014 Guys? No suggestions what to try at all? What a community.... 1 Link to comment Share on other sites More sharing options...
devilsown Posted March 20, 2014 Share Posted March 20, 2014 Sorry i can't help. Link to comment Share on other sites More sharing options...
andser Posted March 20, 2014 Author Share Posted March 20, 2014 Sorry i can't help. Cool, I start thinking that this whole post is only visible to me... Anyone else? Link to comment Share on other sites More sharing options...
devilsown Posted March 20, 2014 Share Posted March 20, 2014 See if i can help. Only thing i can put is a modual is having issues. I been having issues with prestochanges ups and usps moduals. The usps was segfaulting my server but he refuses to fix it And i would get random issues from these on the checkout page. Do you have lfd installed on your server? Are you getting any errors there? What front of cart moduals do you have installed that can run on that page? Link to comment Share on other sites More sharing options...
andser Posted March 20, 2014 Author Share Posted March 20, 2014 Thanks,I checked the lfd logs - only CN/China and RU/Russia there trying bruteforce ssh.Anything else is a heart beat.ups and usps - do you mean the shipping modules? I'm not using any of these.The peculiar bit - when user does not have the address the ajax is trying to redirect to second step from 5 step checkout instead of staying on the page. I'm growing convinced that this is a bug of some sort.Modules on the page: top navigation at the top, categories, manufacturers, tags, wish list, qr code on the right and the footer at the bottom. I also run with everything disabled (literally). Really odd. I made the site visible for public and sent you the front-end url via PM. Link to comment Share on other sites More sharing options...
devilsown Posted March 21, 2014 Share Posted March 21, 2014 I just created an account threw the 1 page deal and it worked for me. I didn't get any errors on the screen etc. What browser are you using? Link to comment Share on other sites More sharing options...
andser Posted March 21, 2014 Author Share Posted March 21, 2014 Hey,Thanks for looking.When placing an order and registering at the same time it works.Problem occurs when a user registers to the site first outside of checkout. At this point, unless user purposely enters the address using account tools, user is not prompted for any further details. So, as the result, there is a user without address. Now user returns some time later (when session expired) and places an order. Understandably, being aware of the previous successful account registration, will enter username and the password in the checkout page. This is where error happens. PS seems to forcing the session to go to the add first address registration page whilst staying on the one page checkout.I deleted your adders from test account. Try purchase again and see if this works.Thanks for helping.Regards, Link to comment Share on other sites More sharing options...
w3bsolutions Posted April 2, 2014 Share Posted April 2, 2014 Did you manage to solve it? I am having the exact same issue. 1 Link to comment Share on other sites More sharing options...
msk69 Posted April 2, 2014 Share Posted April 2, 2014 (edited) same issue here Server software version: Apache/2 PHP version: 5.4.12 Memory limit: 256M Max execution time: 600 Database informationMySQL version: 5.5.30 MySQL engine: InnoDB Edited April 2, 2014 by msk69 (see edit history) Link to comment Share on other sites More sharing options...
iltecnobadante Posted April 2, 2014 Share Posted April 2, 2014 same error for me...www.scontolo.net Link to comment Share on other sites More sharing options...
moy2010 Posted April 6, 2014 Share Posted April 6, 2014 Same error message when the customer tries to login in the OPC link: Technical error: Unable to send login informations :S It seems to be an error related only with the OPC login process. Link to comment Share on other sites More sharing options...
andser Posted April 6, 2014 Author Share Posted April 6, 2014 (edited) Guys, I did not find the real solution yet. Using a work arround: Preferences -> Customers In "Registration process type" select: "Standard (account creation and address creation)" Resulted behaviour: When new user creates an account will also have to enter an address. Hope this helps someone. Edited April 6, 2014 by andser (see edit history) 1 Link to comment Share on other sites More sharing options...
Admin27 Posted May 4, 2014 Share Posted May 4, 2014 A mi también me pasa lo mismo en el one page checkout (quick order) al rellenar los datos de un nuevo cliente me aparece este error: '' TECHNICAL ERROR: unable to send login informations ''¿Alguna solución? Link to comment Share on other sites More sharing options...
w3bsolutions Posted May 4, 2014 Share Posted May 4, 2014 A mi también me pasa lo mismo en el one page checkout (quick order) al rellenar los datos de un nuevo cliente me aparece este error: '' TECHNICAL ERROR: unable to send login informations '' ¿Alguna solución? Yo lo solucioné actualizando a la versión 1.6 Link to comment Share on other sites More sharing options...
Admin27 Posted May 4, 2014 Share Posted May 4, 2014 Yo lo solucioné actualizando a la versión 1.6 El problema que yo tengo la versión 1.6.0.6 y me esta sucediendo, y no encuentro la solución por ningún lado. Link to comment Share on other sites More sharing options...
rv01 Posted July 22, 2014 Share Posted July 22, 2014 J'ai la même erreur en 1.6.0.8 Seule solution: repasser en commande standard 5 étapes :-( Toujours rien??? Link to comment Share on other sites More sharing options...
shaka Posted July 25, 2014 Share Posted July 25, 2014 Bonjour, J'ai également ce problème, survenu sans crier gare!Je suis repassé en 5 étapes mais impossible de me connecter en tant que client... J'ai une belle erreur ( que j'avais pas vu depuis mon passage en 1.6) : Il y a 1 erreur Échec d'authentification« Retour une idée ? Link to comment Share on other sites More sharing options...
Daryoush Ashtari Posted September 5, 2014 Share Posted September 5, 2014 (edited) I faced with this problem when the client asked to remove some of the fields like country and city because his business was local. I deleted the INPUT and SELECT fields and faced with error that these variables are missing. I added them back but changed them to HIDDEN INPUT fields with some value and get this error. TECHNICAL ERROR: unable to send login informations I just added back LABLE tags but left them empty like: <label for="id_country"></label> before the HIDDEN INPUT fields and the problem was solved. I hope this can help some of you Edited September 5, 2014 by daryoushashtari (see edit history) 3 Link to comment Share on other sites More sharing options...
jaroden Posted November 14, 2014 Share Posted November 14, 2014 Remarks/versions: Prestashop - 1.5.6.2 Single shop Checkout works as expected in the 5 steps order process type. When selected the One-page checkout the infamous error: TECHNICAL ERROR: unable to send login informations Details: Error thrown: [object Object] Text status: parsererror Developer net tools showing in response only: Reload the page to get source for: http://production.site/en/address?multi-shipping=0&id_address=2&back=http%3A%2F%2Fproduction.site%2Fen%2Forder%3Fstep%3D0%26multi-shipping%3D0 I've seen the error in few places scattered throughout the forums but no collated solution found. Debug output is not showing any errors. Hallo we have the same issue. PS 1.6.0.9 . Functionality worked well before but for some reason strated to show up now. any help? for now we turn to 5steps check out. Link to comment Share on other sites More sharing options...
shacker Posted January 12, 2015 Share Posted January 12, 2015 check if you have the folder mails/en and the account.txt here, and is not in uppercase like EN this cause the issue 1 Link to comment Share on other sites More sharing options...
anjomacu Posted April 29, 2015 Share Posted April 29, 2015 Hey guys, I had the same problem "Unable to send login information ", "unable to set carrier" and others "unable to ..." and the solution was very easy (afer 3 days of headache ), I had duplicated URL in the "SEO+URL" in the backoffice, two pages with the same URL. Please verify it before change anything. Cheers ! 1 Link to comment Share on other sites More sharing options...
mojweb Posted May 21, 2015 Share Posted May 21, 2015 check if you have the folder mails/en and the account.txt here, and is not in uppercase like EN this cause the issue So folders must be mails/en and not mails/EN ? And in each lang folder must be account.txt ? Link to comment Share on other sites More sharing options...
octb Posted October 27, 2015 Share Posted October 27, 2015 The same problem ocured for me and I think some cookies cause this, i've cleared my firefox cookies for my store domain and now everything is working fine. Not very reasuring for the future though... Maybe someone can come with a more definitive solution to this problem? Cheers. Link to comment Share on other sites More sharing options...
shacker Posted October 27, 2015 Share Posted October 27, 2015 So folders must be mails/en and not mails/EN ? And in each lang folder must be account.txt ? yes Link to comment Share on other sites More sharing options...
Val3ntino Posted November 30, 2015 Share Posted November 30, 2015 The same problem ocured for me and I think some cookies cause this, i've cleared my firefox cookies for my store domain and now everything is working fine. Not very reasuring for the future though... Maybe someone can come with a more definitive solution to this problem? Cheers. Maybe it's a cookie problem. anonymouse mode or clean cookies solve the problem. I'm also asking for some definitive solution. Link to comment Share on other sites More sharing options...
hstpctech Posted April 7, 2016 Share Posted April 7, 2016 (edited) yes I migrated a Prestashop from another domain and server, having problem returning to the store after completing PayPal payment. Funds deducted but the order is not registered. Set up a fresh Prestashop, and got the same problem like others before me. On a one page checkout got parse error, and paying with PayPal as a registered user got me session expired error. mails/en and account.txt were present and correctly typed. Edited April 7, 2016 by hstpctech (see edit history) Link to comment Share on other sites More sharing options...
desgnl Posted June 30, 2016 Share Posted June 30, 2016 This append to me after a server migration. The problem was that a module (DPD) required the SOAP extension which was not installed on the new hosting. Installing this extension solved the problem. To find the problem: - open the console - click on the login button which makes the error - in the console / network / xhr, check the response from the ajax call. This should provide the reason of the bug. Link to comment Share on other sites More sharing options...
AlainR Posted August 18, 2016 Share Posted August 18, 2016 Bonjour. Ce problème est également apparu sur l'un de mes projets et le fait de passer la boutique totalement en https (activer SSL ET l'activer sur toutes les pages) a résolu ce problème. Du fait de l'utilisation du module "Delivery Date", il ne nous était pas possible de passer la boutique en "commande en 5 étapes". Et un développeur me faisait remarquer que, sur cette page "One-page checkout", certaines requêtes n'étaient justement pas en https Voilà, si ça peut aider... Cordialement. Version de PrestaShop 1.6.1.6 Version de PHP 5.6.22 Version de MySQL 5.6.30-log Moteur MySQL InnoDB MySQL driver: DbPDO Link to comment Share on other sites More sharing options...
chatoxz Posted October 11, 2016 Share Posted October 11, 2016 In my case the problem was i have maintenence mode on, just that. Greetings. Link to comment Share on other sites More sharing options...
Driven2a Posted November 8, 2016 Share Posted November 8, 2016 (edited) I get this error only if the customer account information is filled out but it hasn't set the field input boxes to "green" to say it's been completed. After clicking on each box to make it green no error is seen.. Edited November 8, 2016 by Driven2a (see edit history) Link to comment Share on other sites More sharing options...
leozao Posted February 5, 2017 Share Posted February 5, 2017 Hello all, I had the same error, I removed the cookies and now the error has gone... Link to comment Share on other sites More sharing options...
Turritops Posted April 10, 2017 Share Posted April 10, 2017 Hey guys, I had the same problem "Unable to send login information ", "unable to set carrier" and others "unable to ..." and the solution was very easy (afer 3 days of headache ), I had duplicated URL in the "SEO+URL" in the backoffice, two pages with the same URL. Please verify it before change anything. Thank you! I had the exact same problem. Thanks to your post I found that I've accidentaly had translated two pages to the same name - two order pages. Link to comment Share on other sites More sharing options...
US FASHION EXPORTS Posted June 6, 2017 Share Posted June 6, 2017 (edited) You can modify the template to redirect for authentication form. Download the attachment and replace in your server order-opc-new-account.tpl order-opc-new-account.zip Edited June 6, 2017 by US FASHION EXPORTS (see edit history) Link to comment Share on other sites More sharing options...
Eric V. Posted June 14, 2017 Share Posted June 14, 2017 I've solved it, in my case was the Mailchimp module. I have disable it and now all works fine Link to comment Share on other sites More sharing options...
richardum Posted December 14, 2017 Share Posted December 14, 2017 Thank you Eric V. It was Mailchimp module in my case too! Link to comment Share on other sites More sharing options...
danborisov Posted January 15, 2018 Share Posted January 15, 2018 (edited) Get this error when fields are autocompleted by the browser. autocomplete="off" autofill="off" on the form fixes it for now as it forces the user to enter his email and password. Edited January 15, 2018 by danborisov added autofill (see edit history) Link to comment Share on other sites More sharing options...
schmuck-checker Posted March 28, 2019 Share Posted March 28, 2019 Hallo, I just had the same problem. To solve it I had to change the shop domain and ssl domain in the "SEO+URL" in the backoffice. -> from "www.myurl.com" to "myurl.com" Maybe this will help someone. Link to comment Share on other sites More sharing options...
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