Tinymce HTML editor blank

[johngay]

In my tinymce editor there is a HTML icon  however when I click on it I get a blank screen and when I place code in it I can't save or place it into the tinymce editor.

 

Thanks for your help.

[vekia]

what ps version you use?

where you've got this problem?

everywhere? on only on certain pages in BO ?

[johngay]

I am setting up 1.5.6.2 for a friend.  I have logged in to Admin on 3 computers with the same results.  I tried changing the code like you suggested but it was different than the example you gave or I don't know what I am doing.  Probably the latter.

 

My form.tpl file from line 401 to line 416 is pasted below:

 

1. {if isset($tinymce) && $tinymce}
2.  <script type="text/javascript">
3.  var iso = '{$iso}';
4.  var pathCSS = '{$smarty.const._THEME_CSS_DIR_}';
5.  var ad = '{$ad}';
6.  $(document).ready(function(){
7.   {block name="autoload_tinyMCE"}
8.    tinySetup({
9.     editor_selector :"autoload_rte"
10.    });
11.   {/block}
12.  });
13.  </script>
14. {/if}

 

 

You can see in this picture that I have an HTML icon

 

You can see in this picture that I have a blank html window with no way to save it.

[vekia]

 

where you've got this problem?

everywhere? or only on certain pages in BO ?

[johngay]

It only happens in Prestashop on every attempt on any page I have a TinyMCE editor.. 

 

I can use the TinyMCE HTML editor on the church Word Press site, and in a Joomla site.

[vekia]

ok thanks

so please turn on browser console (ctrl+shift+j in chrome browser) and open page where tinyMCE editor should appear

do you see some errors in console output? if so, can you show them here? (paste only RED errors)

[johngay]

I was using windows 7 and the HTML editor didn't work.

 

It works fine in Chrome.

 

Thank you for all you do.

 

John

[RickyKidd]

Using Chrome also worked for me. Thank you.

[vekia]

and what about console log, you turned it on ? 

[janoroh]

I'm suddenly having the same problem as the original poster on Prestashop 1.5.4. TinyMCE works just fine, but the HTML editor (i.e. the popup when I click on the HTML icon) just displays an empty text field now. I got no idea what the problem is since I didn't change anything in my configuration recently and it still worked fine a couple days ago. (I switched to SSL a couple weeks ago, but the HTML editor still worked fine afterwards if I remember correctly ... or maybe it didn't and that's part of the problem?) I'm using Chrome and tried deleting cookies and cache, but it still doesn't show up. The console says:

 

"Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/." and lists line 4 in the JQuery file, but I don't know if that's what's causing the problem.

 

Here's a screenshot: http://imageshack.com/a/img538/7771/2IsGP2.png

 

Does anyone know how to fix this? I really don't know why it might have disappeared.

[janoroh]

Update: I just noticed that it's working without any problems in Opera. So the problem only persists in Chrome (and IE). This is even more confusing now since it worked just fine in Chrome up till a couple days ago.

[AZC]

Update: I just noticed that it's working without any problems in Opera. So the problem only persists in Chrome (and IE). This is even more confusing now since it worked just fine in Chrome up till a couple days ago.

Hi, have you found a solution? we are having the same problem. Only on some computers though.

[janoroh]

Nope, unfortunately not. Currently using Opera as a workaround if I have to change the source code in the editor.

[AZC]

Really, weird. It works on some computers but not others. We're using firefox at the moment and thats working fine. Although on other computers chrome still has no problem.