Problem with contact form

[mundoreballing]

Dear Prestashop community,

 

i need some help (sorry my bad english).

 

I'm working on my new prestashop webpage : http://www.mundoreballing.cl/tienda/en

 

The problem is with contact form : http://www.mundoreballing.cl/tienda/en/contactenos

 

As you can see, on "email address" field, it show my email ([email protected]). I need this field show nothing, like the "Message" field.

 

Annex to this, need to get out some fields. In short, I need to change several things. 

 

How do I do all these changes? 

 

Thank you very much! 

Felipe

[Carolina Custom Designs]

 

As you can see, on "email address" field, it show my email ([email protected]). I need this field show nothing, like the "Message" field.

 

 

 

Nothing showing in the email field for me. Must be a browser cache on your end.

 

Marty Shue

[Paulito]

Hello

 

http://screencast.com/t/7HoWDUSI

 

Is this how you want it to look ?

 

Should it show something else ?

 

Or, what do you want to change?

 

Paul

[mundoreballing]

You're right. it's my browser cache. But now, if i want to "not show" or delete some fields.... How can i do that?

 

Nothing showing in the email field for me. Must be a browser cache on your end.

 

Marty Shue

[mundoreballing]

I want to show only:

 

• Subject Heading
• E-mail Address
• Message

 

Hello

 

http://screencast.com/t/7HoWDUSI

 

Is this how you want it to look ?

 

Should it show something else ?

 

Or, what do you want to change?

 

Paul

[Carolina Custom Designs]

You're right. it's my browser cache. But now, if i want to "not show" or delete some fields.... How can i do that?

 

What field(s) do you want to get rid of?

 

Marty Shue

[Carolina Custom Designs]

 

I want to show only:

 

• Subject Heading
• E-mail Address
• Message

 

 

In your BO go to Customers > Customer Service in section Contact Options set "Allow file uploading" to 'No'.

 

Marty Shue

[mundoreballing]

In your BO go to Customers > Customer Service in section Contact Options set "Allow file uploading" to 'No'.

 

Marty Shue

 

Thanks !!

 

Now how i take off  "Order Reference" and "Product" ???

[Paulito]

Good morning

 

Why not try going to:

public_html/Your Shop/themes/default/contact-form.tpl

 

and comment out:

 

</p>

{if !$PS_CATALOG_MODE}

{if (!isset($customerThread.id_order) || $customerThread.id_order > 0)}

{*<p class="text select">

<label for="id_order">{l s='Order reference'}</label>

{if !isset($customerThread.id_order) && isset($isLogged) && $isLogged == 1}

<select name="id_order" >

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$orderList item=order}

<option value="{$order.value|intval}" {if $order.selected|intval}selected="selected"{/if}>{$order.label|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

{elseif !isset($customerThread.id_order) && empty($isLogged)}

<input type="text" name="id_order" id="id_order" value="{if isset($customerThread.id_order) && $customerThread.id_order|intval > 0}{$customerThread.id_order|intval}{else}{if isset($smarty.post.id_order) && !empty($smarty.post.id_order)}{$smarty.post.id_order|intval}{/if}{/if}" />

{elseif $customerThread.id_order|intval > 0}

<input type="text" name="id_order" id="id_order" value="{$customerThread.id_order|intval}" readonly="readonly" />

{/if}

</p>*}

{/if}

{if isset($isLogged) && $isLogged}

<p class="text select">

<label for="id_product">{l s='Product'}</label>

{if !isset($customerThread.id_product)}

{foreach from=$orderedProductList key=id_order item=products name=products}

 

http://screencast.com/t/DLgvIoHL

 

Paul

[mundoreballing]

 

Good morning

 

Why not try going to:

public_html/Your Shop/themes/default/contact-form.tpl

 

and comment out:

 

</p>

{if !$PS_CATALOG_MODE}

{if (!isset($customerThread.id_order) || $customerThread.id_order > 0)}

{*<p class="text select">

<label for="id_order">{l s='Order reference'}</label>

{if !isset($customerThread.id_order) && isset($isLogged) && $isLogged == 1}

<select name="id_order" >

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$orderList item=order}

<option value="{$order.value|intval}" {if $order.selected|intval}selected="selected"{/if}>{$order.label|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

{elseif !isset($customerThread.id_order) && empty($isLogged)}

<input type="text" name="id_order" id="id_order" value="{if isset($customerThread.id_order) && $customerThread.id_order|intval > 0}{$customerThread.id_order|intval}{else}{if isset($smarty.post.id_order) && !empty($smarty.post.id_order)}{$smarty.post.id_order|intval}{/if}{/if}" />

{elseif $customerThread.id_order|intval > 0}

<input type="text" name="id_order" id="id_order" value="{$customerThread.id_order|intval}" readonly="readonly" />

{/if}

</p>*}

{/if}

{if isset($isLogged) && $isLogged}

<p class="text select">

<label for="id_product">{l s='Product'}</label>

{if !isset($customerThread.id_product)}

{foreach from=$orderedProductList key=id_order item=products name=products}

 

http://screencast.com/t/DLgvIoHL

 

Paul

 

 

Thanks, but I don't want the users can upload files.

 

Can you help me? Thanks !

 

I show you what i have actually in that file (contact-form.tpl) .

 

{capture name=path}{l s='Contact'}{/capture}

{include file="$tpl_dir./breadcrumb.tpl"}

 

<h1>{l s='Customer service'} - {if isset($customerThread) && $customerThread}{l s='Your reply'}{else}{l s='Contact us'}{/if}</h1>

 

{if isset($confirmation)}

<p>{l s='Your message has been successfully sent to our team.'}</p>

<ul class="footer_links">

<li><a href="{$base_dir}"><img class="icon" alt="" src="{$img_dir}icon/home.gif"/></a><a href="{$base_dir}">{l s='Home'}</a></li>

</ul>

{elseif isset($alreadySent)}

<p>{l s='Your message has already been sent.'}</p>

<ul class="footer_links">

<li><a href="{$base_dir}"><img class="icon" alt="" src="{$img_dir}icon/home.gif"/></a><a href="{$base_dir}">{l s='Home'}</a></li>

</ul>

{else}

<p class="bold">{l s='For questions about an order or for more information about our products'}.</p>

{include file="$tpl_dir./errors.tpl"}

<form action="{$request_uri|escape:'htmlall':'UTF-8'}" method="post" class="std" enctype="multipart/form-data">

<fieldset>

<h3>{l s='send a message'}</h3>

<p class="select">

<label for="id_contact">{l s='Subject Heading'}</label>

{if isset($customerThread.id_contact)}

{foreach from=$contacts item=contact}

{if $contact.id_contact == $customerThread.id_contact}

<input type="text" id="contact_name" name="contact_name" value="{$contact.name|escape:'htmlall':'UTF-8'}" readonly="readonly" />

<input type="hidden" name="id_contact" value="{$contact.id_contact}" />

{/if}

{/foreach}

</p>

{else}

<select id="id_contact" name="id_contact" onchange="showElemFromSelect('id_contact', 'desc_contact')">

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$contacts item=contact}

<option value="{$contact.id_contact|intval}" {if isset($smarty.request.id_contact) && $smarty.request.id_contact == $contact.id_contact}selected="selected"{/if}>{$contact.name|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

</p>

<p id="desc_contact0" class="desc_contact"> </p>

{foreach from=$contacts item=contact}

<p id="desc_contact{$contact.id_contact|intval}" class="desc_contact" style="display:none;">

{$contact.description|escape:'htmlall':'UTF-8'}

</p>

{/foreach}

{/if}

<p class="text">

<label for="email">{l s='Email address'}</label>

{if isset($customerThread.email)}

<input type="text" id="email" name="from" value="{$customerThread.email|escape:'htmlall':'UTF-8'}" readonly="readonly" />

{else}

<input type="text" id="email" name="from" value="{$email|escape:'htmlall':'UTF-8'}" />

{/if}

</p>

{if !$PS_CATALOG_MODE}

{if (!isset($customerThread.id_order) || $customerThread.id_order > 0)}

<p class="text select">

<label for="id_order">{l s='Order reference'}</label>

{if !isset($customerThread.id_order) && isset($isLogged) && $isLogged == 1}

<select name="id_order" >

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$orderList item=order}

<option value="{$order.value|intval}" {if $order.selected|intval}selected="selected"{/if}>{$order.label|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

{elseif !isset($customerThread.id_order) && empty($isLogged)}

<input type="text" name="id_order" id="id_order" value="{if isset($customerThread.id_order) && $customerThread.id_order|intval > 0}{$customerThread.id_order|intval}{else}{if isset($smarty.post.id_order) && !empty($smarty.post.id_order)}{$smarty.post.id_order|intval}{/if}{/if}" />

{elseif $customerThread.id_order|intval > 0}

<input type="text" name="id_order" id="id_order" value="{$customerThread.id_order|intval}" readonly="readonly" />

{/if}

</p>

{/if}

{if isset($isLogged) && $isLogged}

<p class="text select">

<label for="id_product">{l s='Product'}</label>

{if !isset($customerThread.id_product)}

{foreach from=$orderedProductList key=id_order item=products name=products}

<select name="id_product" id="{$id_order}_order_products" class="product_select" style="width:300px;{if !$smarty.foreach.products.first} display:none; {/if}" {if !$smarty.foreach.products.first}disabled="disabled" {/if}>

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$products item=product}

<option value="{$product.value|intval}">{$product.label|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

{/foreach}

{elseif $customerThread.id_product > 0}

<input type="text" name="id_product" id="id_product" value="{$customerThread.id_product|intval}" readonly="readonly" />

{/if}

</p>

{/if}

{/if}

{if $fileupload == 1}

<p class="text">

<label for="fileUpload">{l s='Attach File'}</label>

<input type="hidden" name="MAX_FILE_SIZE" value="2000000" />

<input type="file" name="fileUpload" id="fileUpload" />

</p>

{/if}

<p class="textarea">

<label for="message">{l s='Message'}</label>

<textarea id="message" name="message" rows="15" cols="10">{if isset($message)}{$message|escape:'htmlall':'UTF-8'|stripslashes}{/if}</textarea>

</p>

<p class="submit">

<input type="submit" name="submitMessage" id="submitMessage" value="{l s='Send'}" class="button_large" />

</p>

</fieldset>

</form>

{/if}

[Paulito]

Hello

 

{/if}

</p>

{/if}

{/if}

{if $fileupload == 1}

{*<p class="text">

<label for="fileUpload">{l s='Attach File'}</label>

<input type="hidden" name="MAX_FILE_SIZE" value="2000000" />

<input type="file" name="fileUpload" id="fileUpload" />

</p>*}

{/if}

<p class="textarea">

<label for="message">{l s='Message'}</label>

<textarea id="message" name="message" rows="15" cols="10">{if isset($message)}{$message|escape:'htmlall':'UTF-8'|stripslashes}{/if}</textarea>

</p>

 

Result

http://screencast.com/t/ybt19vaVC

 

Paul

[mundoreballing]

i have to DELETE the red text from my actual code?

 

And if i want to add a field for "NAME" ?

 

Thanks !!!

[Carolina Custom Designs]

i have to DELETE the red text from my actual code?

 

And if i want to add a field for "NAME" ?

 

Thanks !!!

 

No, you don't have to. You can toggle this off/on in your BO like I outlined above. It will only show the upload field if you set it to 'Yes' in your BO (notice the {if $fileupload == 1}).

 

Marty Shue

[mundoreballing]

Yes, i put NO on the option for upload files. So the option dissapear from the contact form.

 

But i still didn't understand what i have to do to show only these fields:

 

• Subject Heading
• Name
• E-mail Address
• Message

 

   

[Carolina Custom Designs]

See post #9 where Paul tells you exactly how to do it

 

Marty Shue

[mundoreballing]

See post #9 where Paul tells you exactly how to do it

 

Marty Shue

 

I put the code in post #9 . I have this result : http://www.mundoreballing.cl/tienda/es/contactenos

 

COMPLETELY CODE:

 

{capture name=path}{l s='Contact'}{/capture}

{include file="$tpl_dir./breadcrumb.tpl"}

 

<h1>{l s='Customer service'} - {if isset($customerThread) && $customerThread}{l s='Your reply'}{else}{l s='Contact us'}{/if}</h1>

 

{if isset($confirmation)}

<p>{l s='Your message has been successfully sent to our team.'}</p>

<ul class="footer_links">

<li><a href="{$base_dir}"><img class="icon" alt="" src="{$img_dir}icon/home.gif"/></a><a href="{$base_dir}">{l s='Home'}</a></li>

</ul>

{elseif isset($alreadySent)}

<p>{l s='Your message has already been sent.'}</p>

<ul class="footer_links">

<li><a href="{$base_dir}"><img class="icon" alt="" src="{$img_dir}icon/home.gif"/></a><a href="{$base_dir}">{l s='Home'}</a></li>

</ul>

{else}

<p class="bold">{l s='For questions about an order or for more information about our products'}.</p>

{include file="$tpl_dir./errors.tpl"}

<form action="{$request_uri|escape:'htmlall':'UTF-8'}" method="post" class="std" enctype="multipart/form-data">

<fieldset>

<h3>{l s='send a message'}</h3>

<p class="select">

<label for="id_contact">{l s='Subject Heading'}</label>

{if isset($customerThread.id_contact)}

{foreach from=$contacts item=contact}

{if $contact.id_contact == $customerThread.id_contact}

<input type="text" id="contact_name" name="contact_name" value="{$contact.name|escape:'htmlall':'UTF-8'}" readonly="readonly" />

<input type="hidden" name="id_contact" value="{$contact.id_contact}" />

{/if}

{/foreach}

</p>

{else}

<select id="id_contact" name="id_contact" onchange="showElemFromSelect('id_contact', 'desc_contact')">

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$contacts item=contact}

<option value="{$contact.id_contact|intval}" {if isset($smarty.request.id_contact) && $smarty.request.id_contact == $contact.id_contact}selected="selected"{/if}>{$contact.name|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

</p>

<p id="desc_contact0" class="desc_contact"> </p>

{foreach from=$contacts item=contact}

<p id="desc_contact{$contact.id_contact|intval}" class="desc_contact" style="display:none;">

{$contact.description|escape:'htmlall':'UTF-8'}

</p>

{/foreach}

{/if}

<p class="text">

<label for="email">{l s='Email address'}</label>

{if isset($customerThread.email)}

<input type="text" id="email" name="from" value="{$customerThread.email|escape:'htmlall':'UTF-8'}" readonly="readonly" />

{else}

<input type="text" id="email" name="from" value="{$email|escape:'htmlall':'UTF-8'}" />

{/if}

</p>

{if !$PS_CATALOG_MODE}

{if (!isset($customerThread.id_order) || $customerThread.id_order > 0)}

{*<p class="text select">

<label for="id_order">{l s='Order reference'}</label>

{if !isset($customerThread.id_order) && isset($isLogged) && $isLogged == 1}

<select name="id_order" >

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$orderList item=order}

<option value="{$order.value|intval}" {if $order.selected|intval}selected="selected"{/if}>{$order.label|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

{elseif !isset($customerThread.id_order) && empty($isLogged)}

<input type="text" name="id_order" id="id_order" value="{if isset($customerThread.id_order) && $customerThread.id_order|intval > 0}{$customerThread.id_order|intval}{else}{if isset($smarty.post.id_order) && !empty($smarty.post.id_order)}{$smarty.post.id_order|intval}{/if}{/if}" />

{elseif $customerThread.id_order|intval > 0}

<input type="text" name="id_order" id="id_order" value="{$customerThread.id_order|intval}" readonly="readonly" />

{/if}

</p>*}

{/if}

{if isset($isLogged) && $isLogged}

<p class="text select">

<label for="id_product">{l s='Product'}</label>

{if !isset($customerThread.id_product)}

{foreach from=$orderedProductList key=id_order item=products name=products}

<select name="id_product" id="{$id_order}_order_products" class="product_select" style="width:300px;{if !$smarty.foreach.products.first} display:none; {/if}" {if !$smarty.foreach.products.first}disabled="disabled" {/if}>

<option value="0">{l s='-- Choose --'}</option>

{foreach from=$products item=product}

<option value="{$product.value|intval}">{$product.label|escape:'htmlall':'UTF-8'}</option>

{/foreach}

</select>

{/foreach}

{elseif $customerThread.id_product > 0}

<input type="text" name="id_product" id="id_product" value="{$customerThread.id_product|intval}" readonly="readonly" />

{/if}

</p>

{/if}

{/if}

{if $fileupload == 1}

<p class="text">

<label for="fileUpload">{l s='Attach File'}</label>

<input type="hidden" name="MAX_FILE_SIZE" value="2000000" />

<input type="file" name="fileUpload" id="fileUpload" />

</p>

{/if}

<p class="textarea">

<label for="message">{l s='Message'}</label>

<textarea id="message" name="message" rows="15" cols="10">{if isset($message)}{$message|escape:'htmlall':'UTF-8'|stripslashes}{/if}</textarea>

</p>

<p class="submit">

<input type="submit" name="submitMessage" id="submitMessage" value="{l s='Send'}" class="button_large" />

</p>

</fieldset>

</form>

{/if}

[mundoreballing]

[mundoreballing]

Hey friends, Now I get this message on my contact page (http://www.mundoreballing.cl/tienda/es/contactenos):

 

This page is not available

We're sorry, but the Web address you've entered is no longer available.

To find a product, please type its name in the field below.

 

What i have to do to solve this problem?

 

Thanks!!!

Edited March 26, 2014 by mundoreballing (see edit history)