Maryr4277 Posted March 11, 2014 Share Posted March 11, 2014 Our issue is that virtual products are being charged a shipping charge. If someone orders a physical product and a virtual product, it is treated as if it is shipping from 2 different locations so the shipping is doubled. Virtual products should not be changed shipping, but we can't find way to set those products up so that they are not charged shipping. Our solution has been to refund the customer for the extra shipping charge, then send the customer an e-mail to tell them so. This is a lot of extra work. We possibly need the ability to put virtual products into advanced stock management. [We use advanced stock management] As it stands now with Presta Shop, virtual products cannot be put into advanced stock management, therefore they cannot be put into a warehouse. When people order a combination of physical and virtual product, they are charged double shipping because Presta Shop assumes the products are coming from 2 different locations. Yes you “can” put virtual products into a warehouse, but that information is not relevant unless the virtual product is also in advanced stock management. Is there a module that would solve this problem. It is definitely a glitch that needs attention, at least from our perspective. Our customers are not happy with double shipping charges. Any help would be greaty appreciated. ---Mary Link to comment Share on other sites More sharing options...
kminhtri Posted September 27, 2014 Share Posted September 27, 2014 Hello, i'm exactly in the same situation... UP Link to comment Share on other sites More sharing options...
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