jack89 Posted March 11, 2014 Share Posted March 11, 2014 hi people can someone please help having big problems and i am not technical at all! my theme will not change when i select a new one it say 'congratulations' etc etc but then doesnt actually change and when i try and view my shop it says Thème actuel indisponible. Merci de vérifier le répertoire de votre thème ou ses permissions. i have tried to change the theme is css and it isnt there any idea? i just want the original themes back to change to a standard one please help i am loosing my mind here thanks Link to comment Share on other sites More sharing options...
Guest Posted March 11, 2014 Share Posted March 11, 2014 In order to help we will need much more detail. What version of prestashop are you using. What theme are you trying to upgrade to. How are you doing the upgrade? Where did you get the theme from - is it definitely compatible with your version of prestashop. Have you asked the theme writer for help Link to comment Share on other sites More sharing options...
jack89 Posted March 11, 2014 Author Share Posted March 11, 2014 hi thanks for your help, i am not sure which version only started it a month ago, i have just tried to use a bio organic standard theme that i named 'new' but it is stuck on it and wont change back to any others it was working one min then as soon as i try change to another i cant do anything. i simply go to choose your theme and then try and pick please say you can help Link to comment Share on other sites More sharing options...
Guest Posted March 11, 2014 Share Posted March 11, 2014 Prestashop installation does not come with any additional themes, so you must have got that "Bio Organic standard" theme from somewhere Who installed prestashop for you? Can they help? Link to comment Share on other sites More sharing options...
jack89 Posted March 11, 2014 Author Share Posted March 11, 2014 its all online if that helps, i literally go to http://jlh-supplements.admin.prestabox.com/admin_pbox/index.php?tab=AdminDesign&token=ce34bd6e9539577791873bb8835e74ba then on the 'choose my theme' page it has a list of all the themes to choose bio organic is one of them Link to comment Share on other sites More sharing options...
Guest Posted March 11, 2014 Share Posted March 11, 2014 Ah I see. You have prestabox, which is a specific hosted version of prestashop. These forums are for prestashop, not prestabox. There may be others than can help, but you may be better going through their support If you already have a merchant account: please contact us through your Back-Office >> Home >> Support Link to comment Share on other sites More sharing options...
jack89 Posted March 11, 2014 Author Share Posted March 11, 2014 ahh that makes sense now! thats why i was getting confused with all the posts Link to comment Share on other sites More sharing options...
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