No carriers available. Error

[ceffylau]

 When I set up Carriers, whether I set my own, or use a module like "USPS Module" I get the following error at check out "No carriers available."

 

I have truncated (reset) all of the tables in my database related to carriers several times (as suggested by other forum posts) and still no go. When I use the USPS module it makes a connection to USPS servers and everything runs okay.

 

Also, if I use the 5 step checkout and turn on the Shipping Estimate Module, all my carriers show up in the checkout process to compare ONLY. When you continue on to select a shipping meathod, I still get the same error.

 

I'm not much of a programer, but I understand the basics. I just can't figure out why it is not recognizing my carriers on check out.

 

Any ideas?

 

 

 

[NemoPS]

Hi,

Can you check how zones are configured in the back office? Prestashop version? Are you using a custom theme?

[ceffylau]

Sorry, I guess that info would have been helpful. I'm using Version 1.5.6.2, and I am using a custom theme. (Theme PRS040079). However, I get the same results whether using the custom theme or the default theme. 

 

As for Zones, I have zone "North America" Active. Under Countries I have "United States" active and set as follows:

Country

*

Country name

 

 

ISO code

 *

Two -- or three -- letter ISO code (e.g. U.S. for United States). Official list here .

 

Call prefix

 *

International call prefix, (e.g. 1 for United States)

 

Default currency

 Default store currency Dollar 

 

Zone

 Africa Asia Central America/Antilla Europe Europe (out E.U) North America Oceania South America 

Geographical region

 

Need zip/postal code

   

 

Zip/post code format

 *

Zip Code format (L for a letter, N for a number and C for the ISO code). For example, NNNNN for the United States. No verification if undefined.

 

Address format

firstname lastnamecompanyaddress1 address2city, State:name postcodeCountry:namephonephone_mobile

Required fields for the address (click for more details)

• Customer
• Warehouse
• Country
• State
• Address

 

Use the last registered format Use the default format Use my current modified format Clear format

This will restore the default address format for this country.

Address Standardization

   

 

Active

   

Display this country to your customers (the selected country will always be displayed in the Back Office)

 

Contains following states

 Yes  No

 

Do you need a tax identification number?

 Yes  No

 

Display tax label (e.g. "Tax incl.")

 Yes  No

 

 

* Required field

 

 

Then under "States" I have all 50 States active and set to country "United States" and zone "North America"

All of these are defaults settings. I really haven't changed anything. 

[NemoPS]

I see! What about the module? Can you check that the zone is active there as well?