Pressed0024 Posted March 6, 2014 Share Posted March 6, 2014 We are starting to out grow Prestashop's default order comments system. The problem is that customer's emails can be coming from various avenues and it's hard to maintain them all at one place tagged to the order. Half of the customers don't use the Contact Us form with the order ID and simply email us using their private mail client instead. This means store admins can't keep our correspondence related to the order in one place. Modules like Zendesk currently aren't so user friendly. Default Prestashop's Customer Service feature is really way to outdated and unproductive. There is currently no module that can: extract incoming email sent via customer's personal mail client and tag it to an order able to answer email tickets that are general queries and not tagged to any orders like zendesk, allows customer to directly reply above the ==== lines of the email and prestashop capturing only the new email text contents instead of the whole history threads of email show order related correspondence directly at admin's order page replacing the "order comment" for increased productivity Link to comment Share on other sites More sharing options...
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