kfc_zjian Posted March 3, 2014 Share Posted March 3, 2014 customer sent me a message, but when i reply it via back office, they will receive message format as below: Dear Customer,<br / >TEXT HERE<br /> Regard, <br / >Customer service how to solve this issue? Link to comment Share on other sites More sharing options...
vekia Posted March 3, 2014 Share Posted March 3, 2014 message is sent probably like simple text message, what message type you've got defined under adv. parameters > mail tab in your back office? (simple txt / html message) Link to comment Share on other sites More sharing options...
kfc_zjian Posted March 3, 2014 Author Share Posted March 3, 2014 Yes, im using text format, any solution please? Link to comment Share on other sites More sharing options...
vekia Posted March 3, 2014 Share Posted March 3, 2014 can you turn on HTML method and try to test your messages? Link to comment Share on other sites More sharing options...
kfc_zjian Posted March 3, 2014 Author Share Posted March 3, 2014 do you mean set into "both"? or test on html format only? thanks Link to comment Share on other sites More sharing options...
vekia Posted March 4, 2014 Share Posted March 4, 2014 you can just test these two options Link to comment Share on other sites More sharing options...
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