jaowens Posted February 27, 2014 Share Posted February 27, 2014 Hello PrestaShop Community, I was wondering what the process is to refund a module that doesn't work. We've tried for weeks on end to get it working, however it does not want to function the way we need it to within our PrestaShop site. We were even in contact with the developer for multiple days, and he could not completely resolve our issues and get the module to work. We are running a PrestaShop version that is meant to be compatible with the module, and since it won't be functioning fully by the deadline of our project, we've had to find another solution making the module completely useless for our site and quite frankly a waste of time and money. Link to comment Share on other sites More sharing options...
vekia Posted February 28, 2014 Share Posted February 28, 2014 hello i moved your post to the "ADDONS" section btw. you bought your module on official marketplace? Link to comment Share on other sites More sharing options...
bellini13 Posted February 28, 2014 Share Posted February 28, 2014 is this a module issue, or have you customized your Prestashop store in such a way that required the module to be customized as well? Link to comment Share on other sites More sharing options...
jaowens Posted March 2, 2014 Author Share Posted March 2, 2014 hello i moved your post to the "ADDONS" section btw. you bought your module on official marketplace? Hello, thanks for that Yes i purchased it directly from the Module page of Prestashop Link to comment Share on other sites More sharing options...
jaowens Posted March 2, 2014 Author Share Posted March 2, 2014 is this a module issue, or have you customized your Prestashop store in such a way that required the module to be customized as well? No not at all. We've commented out some areas for simple html text we didn't want displayed that Prestashop provides, but it shouldn't affect the modules performance or it's capabilities Link to comment Share on other sites More sharing options...
bellini13 Posted March 3, 2014 Share Posted March 3, 2014 then log into your addons account and request a refund providing explanation as to why. Link to comment Share on other sites More sharing options...
benjamin utterback Posted March 3, 2014 Share Posted March 3, 2014 Hello PrestaShop Community, I was wondering what the process is to refund a module that doesn't work. We've tried for weeks on end to get it working, however it does not want to function the way we need it to within our PrestaShop site. We were even in contact with the developer for multiple days, and he could not completely resolve our issues and get the module to work. We are running a PrestaShop version that is meant to be compatible with the module, and since it won't be functioning fully by the deadline of our project, we've had to find another solution making the module completely useless for our site and quite frankly a waste of time and money. The process would be to contact the developer and confirm that the contributor will accept a refund for this module. Once he/she confirms you can contact PrestaShop through the standard contact form and request the refund to be processed. Link to comment Share on other sites More sharing options...
bellini13 Posted March 3, 2014 Share Posted March 3, 2014 I'll assume in this case that the developer is not accepting a refund. So what is the policy if the module does not work, and the module author refuses to refund? Link to comment Share on other sites More sharing options...
benjamin utterback Posted March 4, 2014 Share Posted March 4, 2014 If the module does not work as described by the contributor on the Addons Product page, we will refund it. Link to comment Share on other sites More sharing options...
jaowens Posted March 6, 2014 Author Share Posted March 6, 2014 If the module does not work as described by the contributor on the Addons Product page, we will refund it. I have emailed him, and he has failed to respond to my last 2 emails. The module does not do as described after trying to make it work for nearly a month now. What is the process to refund it? Link to comment Share on other sites More sharing options...
bellini13 Posted March 6, 2014 Share Posted March 6, 2014 you should start reading the replies you have received.... Benjamin already stated... The process would be to contact the developer and confirm that the contributor will accept a refund for this module. Once he/she confirms you can contact PrestaShop through the standard contact form and request the refund to be processed. Link to comment Share on other sites More sharing options...
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