freakhouse Posted February 24, 2014 Share Posted February 24, 2014 My site is on PS 1.5.5.0 My customers are able to place orders. Payment is working through my paypal pro module. However, orders never show up in the Orders section of my site or on their customer page. I don't get emails telling me an order has been placed either. The customer doesn't get any kind of confirmation email. This is a new issue for me. In the past it worked fine. How do I solve this? Link to comment Share on other sites More sharing options...
Fernand WAFO Posted February 24, 2014 Share Posted February 24, 2014 Bonjour, nous pouvons avoir l'url de votre site? Link to comment Share on other sites More sharing options...
freakhouse Posted February 24, 2014 Author Share Posted February 24, 2014 This is the English forum right? I don't speak French. Link to comment Share on other sites More sharing options...
Fernand WAFO Posted February 24, 2014 Share Posted February 24, 2014 hello, If it is not a secret, is what you get admin settings for your site? Otherwise, try looking at these url configured in "Settings> SEO & URL" and click on ok even if everything is good for ca re-generates the htaccess. thank you Link to comment Share on other sites More sharing options...
freakhouse Posted February 24, 2014 Author Share Posted February 24, 2014 You want my admin settings? Where do I find those? Link to comment Share on other sites More sharing options...
intx Posted April 4, 2014 Share Posted April 4, 2014 My site is on PS 1.5.5.0 My customers are able to place orders. Payment is working through my paypal pro module. However, orders never show up in the Orders section of my site or on their customer page. I don't get emails telling me an order has been placed either. The customer doesn't get any kind of confirmation email. This is a new issue for me. In the past it worked fine. How do I solve this? I'm having the same problem. Did you manage to solve it? Link to comment Share on other sites More sharing options...
freakhouse Posted April 4, 2014 Author Share Posted April 4, 2014 I'm having the same problem. Did you manage to solve it? No, I didn't. Link to comment Share on other sites More sharing options...
superjohn5566 Posted April 4, 2014 Share Posted April 4, 2014 did you upgrade from one version to another? Which version? Also, what version of PayPal are you using? Link to comment Share on other sites More sharing options...
freakhouse Posted April 4, 2014 Author Share Posted April 4, 2014 (edited) I didn't upgrade. My site is on PS 1.5.5.0 paypal pro 1.2.3 Edited April 4, 2014 by freakhouse (see edit history) Link to comment Share on other sites More sharing options...
intx Posted April 5, 2014 Share Posted April 5, 2014 did you upgrade from one version to another? Which version? Also, what version of PayPal are you using? I use normal PayPal Europe module with Pro functionality, its latest version 3.6.8 Prestashop 1.5.6.2. What concerns me is that in PayPal business settings there is an option to choose whether it will be PayPal payment confirmation page displayed or Site's confirmation page. My current settings set for PayPal page. As I understand upon the completion of the payment my customer has not been returned to the site what caused missing order in the backoffice. The question is what site's page (url) should be in PayPal settings as "Payment confirmation page"? Link to comment Share on other sites More sharing options...
intx Posted April 6, 2014 Share Posted April 6, 2014 I use normal PayPal Europe module with Pro functionality, its latest version 3.6.8 Prestashop 1.5.6.2. What concerns me is that in PayPal business settings there is an option to choose whether it will be PayPal payment confirmation page displayed or Site's confirmation page. My current settings set for PayPal page. As I understand upon the completion of the payment my customer has not been returned to the site what caused missing order in the backoffice. The question is what site's page (url) should be in PayPal settings as "Payment confirmation page"? Tried to set up http://www.mysite.com/order-confirmation - no results! Somebody from Prestashop will be more than welcome to join the discussion. I've sent them a question last week - no answer. PayPal is quite important module for Prestashop, I suppose there should have paid more attention to this issue. Link to comment Share on other sites More sharing options...
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