Cannot login to backoffice

[Unsought_]

Guys

This seems to get a real bug ....

this is the second time my login to back office dissapears

I tried all the solutions from this forum but without luck.

The only thing that helps is reinstalling prestashop....

This is not a minor problem i worked hard to get the shop started and now i have to start all over again.

I made 3 accounts and none of them work anymore.

Plz fix a good module to recover admin passwords

Kind regards Patrick

[ruilong]

try this..

go to /admin/
rename password.php to password.old

download the file in this message, upload it to your /admin/ dir
run restore password feature.

delete password.php
rename password.old to password.php

forgot to mention that the new password will be 12345678 (in case you didn't get a email from the shop)

password.php

[Patric]

Do you modify the settings.inc.php file before that happens ?

[TropischBruin]

Please change your topictitle to: Cannot login to backoffice.

[Unsought_]

Sorry guys no luck

login.php?redirect=index.php

Keeps redirecting

Password change threw phpmyadmin with md5 doesn't work either...

[Unsought_]

Maybe i/we could rewrite a login script ... ???
Something like this ??

>
<?
require_once("index.php");
session_start();
mysql_connect("localhost","name_db", "password");
mysql_select_db("name_db");

if ($_GET['actie'] == 'uitloggen'){
   session_unset();
}
if ($_POST['loginuser'] && $_POST['loginpassword']){
   $getUser = mysql_query("select * from user where username='$_POST[loginuser]' and password='" . md5($_POST['loginpassword']) . "' and active='1'");

   if (mysql_num_rows($getUser) == 1){
       $_SESSION['username'] = $_POST['loginuser'];
       $_SESSION['password'] = md5($_POST['loginpassword']);        
       $inloggen = false;
   } else {
       print("
           ERROR user or password is not correct.

       ");
       $inloggen = true;
   }
}
print_r($_COOKIE[username]);

if (isset($_SESSION['username']) && isset($_SESSION['password'])){
   $query = "select * from user where username='$_SESSION[username]' and password='$_SESSION[password]' and active='1'";
   //print($query);
   $getUser = mysql_query($query);
   if (mysql_num_rows($getUser) <= 0){
       $inloggen = true;
       //print("niet ingelogd");
   } else {
       //print("ingelogd");
   }
} else {
   $inloggen = true;
}

if ($inloggen == true){
   print("


<form action='index.php?p=message' method='post'>
</pre>
<table border="0" align="center">Username<input type='text' name='loginuser'></td>
Password<input type='password' name='loginpassword'></td>
</table>
<br><br><br><center><input type='submit' name='submit' value='Login'>
       </form><br>







   ");
   exit;
}
?>
</ce

[ruilong]

if the password fix I uploaded dosn't work for you with password 12345678 then you have some kind of cookie problem and not lost password problem.

are you using a iframe redirect perhaps?
did you clear the cookies in the browser?

[Unsought_]

I do get an email...

with pass 12345678

but no luck

no forwarding or redirecting


E-mail address: [email protected]
Password: 12345678

[Unsought_]

ok... some more info...
maybe this helps....

After your password recovery file i get a redirect ( same as before )

but the difference is when i fill in another pass ( which i made up )
i does give me an error employee or password unknown...


so the pass is ok ... or should be...

but what else could it be ...


i tried safari / firefox and ie

emptied everything cache cookies the whole shabang ;-))

no luck!!

[Unsought_]

I think i have no other solution then to reinstall

for the third time........ in maybe 2 weeks time

if it fails again ( which i hope doesn't happen.... )

i need to find another solution and it realy stinks i like prestashop

But i cant start all over again and again because of this error

grrr %$#@#$

[Unsought_]

well i give up...

will backup reinstall

load my files ( which i added and changed )
will upload the old version mysql db but without the section for ps_employee .... )

i will fix a daily backup so when it happens again i will load a backup very annoying but i don't have another solution :down:

[Kela]

I have nearly the same problem, I tried the upper methods.
But I have a big difference, I just installed the webshop and I cant enter it is redirecting (it would be my first login everything is correct)
http://admin1/login.php?email=u here
is there any new information?

[Unsought_]

did you empty cache/cookies ??

[Kela]

I am using Crome and I cleaned all

[Unsought_]

Okay... i know this really s#cks

I reinstalled the whole thing, but i copied all the directories admin and others to my harddrive i deleted all config files like settings.inc.php in the admin config directory

and did the install process again after that i copied all the files back with FTP

This way i saved a lot of translations and settings and layout styles

i did loose the products and categories but... thats was one off my least of worries

it's probably not the answer you were waiting for but it did help me ;-)

( i use cron job in direct admin to fix me a daily backup )

So if this happens again i will use the backup from a day before

[Kela]

I installed it 2 times from 0 and all the same

[Unsought_]

ouch!

[Kela]

http://www.ujeskuvoiruha.hu/admin1/login.php?redirect=/

here is the shop, is anybody else have an idea?

[Unsought_]

I see this after login:

Address Not Found

Firefox can't find the server at admin1.

The browser could not find the host server for the provided address.

* Did you make a mistake when typing the domain? (e.g. "ww.mozilla.org" instead of "www.mozilla.org")
* Are you certain this domain address exists? Its registration may have expired.
* Are you unable to browse other sites? Check your network connection and DNS server settings.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

[Unsought_]

did you chmod after installation ??

[Kela]

yes all the needed libraries 777

[Unsought_]

i see your problem

your base url is off

http://admin1/login.php?redirect=/

[Kela]

hmmm how can it be??? how can I turn on??

[Unsought_]

whats in your settings.inc.php and are you familiar with phpmyadmin ?

[Kela]

<?php
define('_DB_SERVER_', 'localhost');
define('_DB_TYPE_', 'MySQL');
define('_DB_NAME_', 'ujeskuvoiruha');
define('_DB_USER_', 'ujeskuvoiruha');
define('_DB_PASSWD_', 'xxxxxxxxx');
define('_DB_PREFIX_', 'ps_');
define('__PS_BASE_URI__', '/');
define('_THEME_NAME_', 'prestashop');
define('_COOKIE_KEY_', 'RyIk2FCvd8BRKqsvmJMvbO1D2TH28Gyc1yHduFE5W0q3R0Pn9Eo5VOuw');
define('_COOKIE_IV_', 'hTE7Lrvz');
define('_PS_CREATION_DATE_', '2009-10-16');
define('_PS_VERSION_', '1.2.4.0');
?>

[Unsought_]

<?php
define('_DB_SERVER_', 'localhost');
define('_DB_TYPE_', 'MySQL');
define('_DB_NAME_', 'ujeskuvoiruha');
define('_DB_USER_', 'ujeskuvoiruha');
define('_DB_PASSWD_', 'xxxxxxxxx');
define('_DB_PREFIX_', 'ps_');
define('__PS_BASE_URI__', '/');
define('_THEME_NAME_', 'prestashop');
define('_COOKIE_KEY_', 'RyIk2FCvd8BRKqsvmJMvbO1D2TH28Gyc1yHduFE5W0q3R0Pn9Eo5VOuw');
define('_COOKIE_IV_', 'hTE7Lrvz');
define('_PS_CREATION_DATE_', '2009-10-16');
define('_PS_VERSION_', '1.2.4.0');
?>

I have something like
<?php

define('__PS_BASE_URI__', '/shopdir/');

but i read posts only a / should also work ...

whats in your mysql db ?

ps_configuration also / ??

[Kela]

I did not open a new directory for the shop it's in my root so it is directly www.ujeskuvoiruha.hu/index.php shall i put it in a directory?
in ps_configuration there is nothing about the directory

[Unsought_]

i,m not sure....

could you alter ps_configuration ( base url ) just for testing to / instead of nothing

there has to be a reason why your domain dissapears after login

[Kela]

31    PS_ORDER_RETURN_NB_DAYS    7
32    PS_MAIL_TYPE    3
33    PS_PRODUCT_PICTURE_MAX_SIZE    131072
34    PS_PRODUCT_PICTURE_WIDTH    64
35    PS_PRODUCT_PICTURE_HEIGHT    64
36    PS_INVOICE_PREFIX    IN
37    PS_INVOICE_NUMBER    2
38    PS_DELIVERY_PREFIX    DE
39    PS_DELIVERY_NUMBER    1
40    PS_INVOICE    1
41    PS_PASSWD_TIME_BACK    360
42    PS_PASSWD_TIME_FRONT    360
43    PS_DISP_UNAVAILABLE_ATTR    1
44    PS_VOUCHERS    1
45    PS_SEARCH_MINWORDLEN    3
46    PS_SEARCH_BLACKLIST    
47    PS_SEARCH_WEIGHT_PNAME    6
48    PS_SEARCH_WEIGHT_REF    10
49    PS_SEARCH_WEIGHT_SHORTDESC    1
50    PS_SEARCH_WEIGHT_DESC    1
51    PS_SEARCH_WEIGHT_CNAME    3
52    PS_SEARCH_WEIGHT_MNAME    3
53    PS_SEARCH_WEIGHT_TAG    4
54    PS_SEARCH_WEIGHT_ATTRIBUTE    2
55    PS_SEARCH_WEIGHT_FEATURE    2
56    PS_SEARCH_AJAX    1
57    PS_TIMEZONE    374
58    PS_THEME_V11    0
59    PS_CARRIER_DEFAULT    2
60    PAYPAL_BUSINESS    [email protected]
61    PAYPAL_SANDBOX    0
62    PAYPAL_CURRENCY    customer
63    BANK_WIRE_CURRENCIES    2,1
64    CHEQUE_CURRENCIES    2,1
65    PRODUCTS_VIEWED_NBR    2
66    BLOCK_CATEG_DHTML    1
67    BLOCK_CATEG_MAX_DEPTH    3
68    MANUFACTURER_DISPLAY_FORM    1
69    MANUFACTURER_DISPLAY_TEXT    1
70    MANUFACTURER_DISPLAY_TEXT_NB    5
71    NEW_PRODUCTS_NBR    5
72    STATSHOME_YEAR_FROM    2009
73    STATSHOME_MONTH_FROM    10
74    STATSHOME_DAY_FROM    16
75    STATSHOME_YEAR_TO    2009
76    STATSHOME_MONTH_TO    10
77    STATSHOME_DAY_TO    16
78    PS_TOKEN_ENABLE    1
79    PS_STATS_RENDER    graphxmlswfcharts
80    PS_STATS_OLD_CONNECT_AUTO_CLEAN    never
81    PS_STATS_GRID_RENDER    gridextjs
82    BLOCKTAGS_NBR    10
83    PS_SHOP_NAME    ujeskuvoiruha.hu
84    PS_SHOP_EMAIL    [email protected]
85    PS_MAIL_METHOD    1
/code]

[Unsought_]

(86, 'PS_BASE_URI', '/shopdir/', '2009-10-04 23:42:49', '2009-10-05 00:17:44'),

[Kela]

i made a new record but not still not working

[Kela]

i sent you an important mail, what helps you to have a look at the sql

[Juan Carlos Garcia]

I have the same problem. I installed 2 times from 0 and I could not enter the Back Office.

I am installing the version 1.2.4

The error is as follows:
employee does not exist, or bad password

Check the table and there appears ps_employes record with the account recording in step 4 of the installer.

Juan Carlos Garcia
Medellin-Colombia-Sur America

[paestum]

I've just installed the latest version of prestashop and I also immediatey experienced this problem of not being able to access my admin page. After clearing my cookies, i can reaccess my admin page however always with the same notice ''Path is not the same between your browser and your server''.

[Unsought_]

try another browser ... it worked for me ....

i used safari and it worked for me

[nicolas-consulting]

I have same problem
There are a few topics on this on this forum but no real solution.
I am having a very bad experience with PrestaShop so far ...

[KyferEz]

We had this exact same problem after moving prestashop from our local server to our webserver. The problem was 2-fold:

1) /prestashop/config/settings.inc.php -> define('__PS_BASE_URI__', '/prestashop/'); was wrong.
2) A table had data that was wrong: ps_employee had the wrong password due to how we preformed the move.

Worked for us, hope this can help others.

[nicolas-consulting]

Thank You

for 1) I have
define(’PS_BASE_URI‘, ‘/shopping-cart/’);

for 2) Well i did reset, I did change with the cookie and md5 as suggested on the forum

I am still having the issue :-(

[PCMonarch]

I am having the same issue.....

[Guest]

search forum for "newadmin.php",it helps!

[nutbuster]

Had the same issue as above...

Would not allow me to log on with Firefox but did work with Explorer...cookie issue!

[naktinukas]

hi

anyone has the solution? or just to reinstall, but that is not an option in production environment... or shuld i got with 1.3 alfa?

[Guest]

Hope I don't misunderstand your topic but I told you to search forum for newadmin.php file .
Now use the attached file, put it in your admin folder and open it with your browser.
I got this file from this forum.It helps.

newadmin.php

[dutchmulti]

no need to make a new install if you lost the admin password


Had the same problem but it easy to fix.. You have to do it in the data base....

Step 1: make a consumer accound on your site mail adress and password (write it down;)
Step 2: Go to your database and find Tabel: ps_customerand press the tab explore.
You will find the password string you just made with your user accound. but then as a string of letters and numbers. Copy this password string.
Step 3:Your still in the data base and go to Tabel: ps_employee And press explore tab. And then press the edit pensil off your old admin you will see your old email login.. Now paste the paswordstring into the passwd varchar(32) and push the save button...

And go now to you admin login page of your site use the admin email and password you changed and you can login!!!

So no need to make a new install..

Ohyeah don't use google chrome for database editing explorer works the best...