webox Posted February 22, 2014 Share Posted February 22, 2014 A month or so ago, I had a client purchase Paypal pro for Prestashop 1.5.6.1, and at the time they decided to use a particular domain that they wrote in upon download. Later they decided they wanted to use a different domain, but when I wrote in the new domain and downloaded the Paypal pro addon, it said the file is corrupted. My client is fairly upset about this, especially since support has not gotten back to us in a month so far, which is when sent the first mail through the "Contact us" link down below the Download button on the addon site, asking about this problem. What to do here? What is up with charging $200+ USD for a key addon and then not even bother getting back to customers asking for simple support? Waiting a month for a reply is ridiculous. I imagine this would be an immensly simple fix. 1 Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted February 27, 2014 Share Posted February 27, 2014 Hey, I'm truly sorry for the inconvenience. Could you possibly give me your order reference number so we can sort you out? Thanks! Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted February 27, 2014 Share Posted February 27, 2014 Hi again, The Zip file was fixed today. Could you download it again and tell us how it goes? Link to comment Share on other sites More sharing options...
webox Posted March 1, 2014 Author Share Posted March 1, 2014 Hi again, The Zip file was fixed today. Could you download it again and tell us how it goes? Xavier, hope all is well - I just tested the download and the now the download link does not respond at all. I click the download button (PrestaShop version < 1.5 (v.) ) and nothing happens at all. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted March 4, 2014 Share Posted March 4, 2014 That's really weird. Can you send me your Addons credentials by email at xavier.dutertre(at)prestashop.com so I can see why that happens? I'll send you the Zip anyway Link to comment Share on other sites More sharing options...
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