delite163 Posted October 13, 2009 Share Posted October 13, 2009 Please help,I am getting a 550 internal error just started todayI have search the forum for help but nothing seems to apply. I have moved my site from /store, to / and now I cannot even upload the tinest file for manufacturer. I have been setting up the store for three weeks in the /store and moved it yesterday. I changed the store setting in admin. Please helpNow I am starting to lose the images that were already established on the site. Link to comment Share on other sites More sharing options...
TropischBruin Posted October 14, 2009 Share Posted October 14, 2009 backup you database and files then do a complete new install and check if the shop runs ok from your root.Come back here and let me know, we will move on from there. Link to comment Share on other sites More sharing options...
spott Posted October 14, 2009 Share Posted October 14, 2009 Look the server error logs to discover whats happening and why its giving these errors. 500 group are server errors and you need to know, what is the problem. Most likly - wrong permissions to files and folders due PHP security. Link to comment Share on other sites More sharing options...
delite163 Posted October 14, 2009 Author Share Posted October 14, 2009 Hi Spott and TropischBruinGlad to see you on board with this issue. Right now my hosting people are checking on whats going on with the images. Right now I can occasionally upload an image in catalog, but in admin the image shows up as a ? In the front office the image is there but I can only add one image. My images arn't huge images between 14kb and 50kb.I checked my permissions and they are 755 which is what hostgator uses. My site is a live site www.ohyesvintagejewelry.com so I hate to do a fresh install with 700 plus product online. I might have to do that but right now I'm waiting on hosting to see what they find as they try to replicate the problem in my admin. As things happen I will get back to you.Thanks so much Link to comment Share on other sites More sharing options...
TropischBruin Posted October 14, 2009 Share Posted October 14, 2009 It looks like the images presented as ? are not found.If I check the path of one of the images they are correct but if I paste that path in my browser I get the ? Link to comment Share on other sites More sharing options...
delite163 Posted October 14, 2009 Author Share Posted October 14, 2009 It looks like the images presented as ? are not found.If I check the path of one of the images they are correct but if I paste that path in my browser I get the ? Yup you are right. The image will appear in the front office, in the product category, but in the actual product catalog it shows up as a ? I don't get it as the rest of the PS seems to be working fine.***New addition****my hosting people don't seem to understand the problem either. It looks like a clean install but do I need to create a new database?thank you Link to comment Share on other sites More sharing options...
TropischBruin Posted October 14, 2009 Share Posted October 14, 2009 You can backup your current database via phpMyAdmin, then delete it.Make a backup of you files, then delete them.Do a clean install and see of everything works. Delete your database via phpMyAdmin en restore your backup.Login from the BO.Clear? Link to comment Share on other sites More sharing options...
delite163 Posted October 14, 2009 Author Share Posted October 14, 2009 Hi TropischBruin and SpottThanks so much for the help. I did a clean install and it looks like the images are now uploading. i feel very guarded about this. will see what happens. ;0) Link to comment Share on other sites More sharing options...
TropischBruin Posted October 14, 2009 Share Posted October 14, 2009 Hi TropischBruin and SpottThanks so much for the help. I did a clean install and it looks like the images are now uploading. i feel very guarded about this. will see what happens. ;0) If you restore your database also copy the image-dir back ;-) Link to comment Share on other sites More sharing options...
delite163 Posted October 14, 2009 Author Share Posted October 14, 2009 Hi again TropischBruin,On more question. I didn't delete the original database. Is it possible to change the database in preference database to the original database? Thank you Link to comment Share on other sites More sharing options...
TropischBruin Posted October 14, 2009 Share Posted October 14, 2009 Hi again TropischBruin,On more question. I didn't delete the original database. Is it possible to change the database in preference database to the original database? Thank you I'll think yes.You can change the db in the settings.inc.php Link to comment Share on other sites More sharing options...
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