CVS import button does not work

[laiabb]

Hello, 

I'm trying to import from prestashop administration panel, a CVS file. I click on the "Import CVS files." After I click the button above to upload the file and I have no answer, not even let me load the. I'm working on the latest version of prestashop 1.5.6 

Has anyone had the same problem? They can help me answer this question? 

Thank you very much in advance 

Laia

[PascalVG]

Hi Laia,

do you mean you don't even see any dialog box where you can select the file to upload?

If you use chrome, open de console (to get there, right-click anywhere on the page and select inspect element. Then select console tab)

Then try to open again. Do you see any message in the console box?

 

My 2 cents,

pascal.

[laiabb]

Hello Pascal, 

Thanks for reply, I followed your instructions with the chrome and the console displays the following:

 

1. Uncaught ReferenceError: $ is not defined gamification.js:1
   1. (anonymous function)gamification.js:1

1. Uncaught ReferenceError: $ is not defined admin.js:361
   1. (anonymous function)admin.js:361

1. Uncaught ReferenceError: $ is not defined tools.js:336
   1. (anonymous function)tools.js:336

1. Uncaught ReferenceError: $ is not defined toolbar.js:1
   1. (anonymous function)toolbar.js:1

1. Uncaught ReferenceError: $ is not defined notifications.js:1
   1. (anonymous function)notifications.js:1

1. Uncaught ReferenceError: $ is not defined helpAccess.js:1
   1. (anonymous function)helpAccess.js:1

1. Uncaught ReferenceError: $ is not defined index.php?controller=AdminImport&token=0f382142177d28257669e9d60aa0a39f:303
   1. (anonymous function)index.php?controller=AdminImport&token=0f382142177d28257669e9d60aa0a39f:303

1. Uncaught ReferenceError: $ is not defined index.php?controller=AdminImport&token=0f382142177d28257669e9d60aa0a39f:554
   1. (anonymous function)index.php?controller=AdminImport&token=0f382142177d28257669e9d60aa0a39f:554

 

 

Thank you very much for your support,

Laia

[PascalVG]

Hi laia,

do you use a special theme or, installed some other modules? This error comes most probably from having somewhere on the page something like this:

 

jQuery.noConflict(true);

 

(check the source of the page and search for it. I expect you to find it)

 

This is added to prevent compatibility problems with other javascript libraries that can be loaded. But, in "no-confict" mode, the $ shortcut is not available and the longer jQuery must be used, i.e.

jQuery(document).ready(function ($) {

 

By including the $ in parenthesis after the function call you can then use this shortcut within the code block again.

 

Hope this helps. If you cannot find out, I need to have access to your back office, so I can check it myself. If you want this, please make a new employee with superadmin rights. Then send me:

- login name (suggested name: [email protected]     (my email address)

- the password you give the new employee

- the URL to the login page of your back office

 

when we're finished, you can then quickly remove the employee again, to prevent further access :-)

 

pascal.