Maurizio Fabbri Posted February 6, 2014 Share Posted February 6, 2014 My Prestashop version is 1.4.3. I am working on a really important site with a template I bought to Template Monster. I have the site in Spanish by default and I need it so. I translated to spanish some words, but I can't translate other words. When I click on "update translations" nothing happens (the words are not translated). First, a technician send me this: "Dear Customer, Take our apologies for the delayed reply. The error that is causing the problem is below: Warning, your hosting provider limits the maximum number of fields to post in a form: 1000 for max_input_vars Please ask your hosting provider to increase the post and request limit to 1130 at least. or edit the translation file manually". Then, I send him this: I personally talked with my hosting provider today. max_input_vars value was already on 6000. Then, He send me this:"Dear Customer,Take our apologies for the delayed reply. This last problem is related to the prestashop engine itself and your server rather than to the template (skin). Please, address it to the prestashop support at http://www.prestashop.com/forums/". Please HELP me! I would appreciate it very much!. Link to comment Share on other sites More sharing options...
vekia Posted February 6, 2014 Share Posted February 6, 2014 hello when you tried to save changes, what you see? blank page? some error messages? can you shed some more light on it please? Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted February 6, 2014 Author Share Posted February 6, 2014 First, thank you so much for your help. Second, when I save changes I see the normal green message "update successful", but when I update the website the changes are not made. The words I wanted to translate (for example, names of pages or buttons from the horizontal menu (tmheaderlinks) and some homefeatured words)). Please help me as you can in this problem. I would appreciate it very much man. Link to comment Share on other sites More sharing options...
vekia Posted February 7, 2014 Share Posted February 7, 2014 strange, but it can be related to permissions can you enable error reporting, and try to translate it again? in addition, have you checked all necessary things? i mean: - installed modules translations - select YOUR theme - click on flag that you want to translate the most important thing: second step (theme selection) Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted February 7, 2014 Author Share Posted February 7, 2014 Really strange, but I am going to check what you have said me. Benjamin Utterback also said me this yesterday: "Hi, please write a thread on the Forum. Also, technical Note: If your hosting provider has the “suhosin” php patch, you will need to change two more values to the same number. These values are suhosin.get.max_vars = 6000; suhosin.post.max_vars = 6000; ]" What do you say or think about it (Benjamin Utterback answer) ? Link to comment Share on other sites More sharing options...
vekia Posted February 7, 2014 Share Posted February 7, 2014 His message is more than correct. If your hoster use suhosin (it's a advanced protection system for php) you have to change also values mentioned by Benjamin but the most important thing: are you 100% sure that your hoster allows you to modify php.ini file? Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted February 7, 2014 Author Share Posted February 7, 2014 Thank you very much for your fast attention and response. I really appreciate it. I am calling now to the owner of the Hosting Company and also to a Template Monster Tech to say them what you have told me. I'll keep you informed vekia. This is very important. Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted February 7, 2014 Author Share Posted February 7, 2014 vekia, a Template Monster Tech told me this now: "The problem seems to be related to your folder/file permissions. When we are trying to set permissions through FileZilla we are getting error messages (screenshot attached). You need to try and set permissions 757 to folders and 646 to files on your server. We moved all your site to our test server and found no issues, so the problem occurs on your server only." Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted February 7, 2014 Author Share Posted February 7, 2014 Do you know how to do it? (set permissions 757 to folders and 646 to files on my server) Link to comment Share on other sites More sharing options...
Maurizio Fabbri Posted February 26, 2014 Author Share Posted February 26, 2014 Thank you very much for your help vekia. It was solved. I think they just updated the Prestashop. Now I have 1.4.11.0. Link to comment Share on other sites More sharing options...
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