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Avalara - Incorrect tax on shipping when shipping amount changes


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I'm having trouble with Avalara.  The sales tax is not correct after you make a change to the shopping cart - like changing the shipping address or changing the quantity of an item in the cart. It seems to be a caching issue with the amount of sales tax on the shipping.

 

I've noticed that if you make a change to the cart which changes the shipping amount, the $total_shipping reflects $total_shipping_tax_exc + the cached amount from the ps_avalara_carrier_cache table in the prestashop database.

 

However it is not using the most recent cached amount (based on update_date). It is using the original amount based on the first shipping amount.

Edited by DesignSolu (see edit history)
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I'm having trouble with Avalara.  The sales tax is not correct after you make a change to the shopping cart - like changing the shipping address or changing the quantity of an item in the cart. It seems to be a caching issue with the amount of sales tax on the shipping.

 

I've noticed that if you make a change to the cart which changes the shipping amount, the $total_shipping reflects $total_shipping_tax_exc + the cached amount from the ps_avalara_carrier_cache table in the prestashop database.

 

However it is not using the most recent cached amount (based on update_date). It is using the original amount based on the first shipping amount.

 

Hi DesignSolu,

 

   We are reviewing the module. Can you tell me what version of PrestaShop you are using?

 

If possible, we would like to have access to the store that is having this issue. Of course, this is assuming that all databases and files are backed up beforehand by your team or the store owner. 

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