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So colissmo and/or cart rule not working


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Hello,

 

I tried to create a cart rule for free shipping for every order above 49 €.

I also created one for free shipping for a customers first order.

 

The cart rule for first order works well, and is applied, BUT only in the end, like when you are about to pay with for example paypal.

It doesnt say free delivery in the cart which irritates customer, they think that they got tricked into paying delivery free. Most customers dont stay to find out that they wont ave to pay in the end. They just leave the site.

 

 

Now to the "above 49€" issue...

Same thing happens, you cant see the free deliviery text until the end, AND that only if you use ColiPoste as carrier. If you use So Colissimo which is our default carrier. The customer wont even get their free delivery.

 

Now.. i assume that the fact that you dont see the free delivery text in the cart is a prestashop bug? Ive read about simular issues with other prestashop users.

 

But what about the So Colissimo bug? Why does the free delivery over 49€ works with the other carriers but not so colissmo? We need to have so colissimo as default so changing to coliposte is not an option.

 

 

For the moment, while we triy to fix this issue, we have to go back to basic settings like "free shipping starts at 49 €"( under shipping>shipping) , and if works perfectly, its displayed in the cart straight away.

The problem is just that we cant keep using that. We deliver to many countries where we dont want the free delivery to start at 49 €. It would cost too much.

 

Anyone had this issue or has any ideas?

Thanks!

/Anna

 
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