Entcee Posted October 8, 2009 Share Posted October 8, 2009 We use PayPal as our payment processor... How do you deal with those customers who enter an address in Prestashop, but use a different address in their payment? Link to comment Share on other sites More sharing options...
chrissie Posted October 9, 2009 Share Posted October 9, 2009 Personally,, unless the delivery address is a CONFIRMED address (with Paypal I mean), then I refund the money. One had a chargeback, and the delivery address wasn't a confirmed one, and I lost out. Once bitten........ Link to comment Share on other sites More sharing options...
Entcee Posted October 16, 2009 Author Share Posted October 16, 2009 Thanks. I just removed the prestoshop address (It still asks them for their city, state, zip and county). The only place they can enter the the full shipping address is through PayPal where it will only let them put in a confirmed address. Link to comment Share on other sites More sharing options...
Roarke80 Posted October 24, 2009 Share Posted October 24, 2009 Hi Entcee, can you share how you removed the address please? Thanks. Link to comment Share on other sites More sharing options...
Entcee Posted October 26, 2009 Author Share Posted October 26, 2009 Hi Entcee, can you share how you removed the address please? Thanks. It took some work, but this is basically what I did:Previously, I had removed the billing address so the customer only entered 1 address. I called it the shipping / billing address (since we only ship to the billing address).1. Searched for all the pages (files) that let the customer enter their address and removed the address line 1 and line 2.2. Searched for all the pages (files) that displayed addresses and removed the address line 1 and line 2 There were quite a few pages and some of them had multiple places to edit.I know that is not much info, but hope it helps. Link to comment Share on other sites More sharing options...
arowana Posted December 11, 2009 Share Posted December 11, 2009 Hi Entcee,Do you remember all the files you changed ?I wanted to change this long time ago but didn't know how. I only offer PayPal & Google Checkout, and customers has all the billing & shipping info there, so having to type in my site is redundant and frustrating for the customer.Thanks in Advance. Link to comment Share on other sites More sharing options...
Entcee Posted December 11, 2009 Author Share Posted December 11, 2009 I did not note what I was changing, I just did what I posted above. Link to comment Share on other sites More sharing options...
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