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Managing Merchandise Exchanges


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Hi!

 

I have a question in regard to order exchanges. We are running a web-shop selling clothes and it is quite common that customers choose wrong sizes and etc. In these kind of cases they wish to exchange either to different size or different clothe and not necessary to make a return.

 

My question is about how can it be handled in the BO without creating various excel sheets and so on. I see there is RMA module which answers my question just partially. Also I could use this module to generate a voucher and instruct customer to place another other using that voucher. However, it creates to much hassle...

 

Is there a way to process such exchanges on the same order number? Do you know any models solving it?

 

Thank you very much in advance!

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