AOBTeam Posted January 27, 2014 Share Posted January 27, 2014 i've been chasing this free shipping issue for days. Every time i put out 1 fire, it starts burning somewhere else. When i add an item to the cart, it yields a shipping price and the correct carrier (UPS) finally. Further testing uncovered this: when i add a second item (could be same item or different item), shipping goes to free and no carrier shows. i thought maybe a weight issue but weight range is configured in carriers>ups to 1.75 lbs to 150lbs. avg weight of my products are 5lbs so 2 in the cart should not throw it over. If shipping is configured correctly for "item A" and confirmed when i put it in the cart by showing a shipping price and carrier, then why when i add a second "item A" would it say free shipping and no carriers given? Hoping someone can shed some light on this issue. Thank you in advance for your help!! 1 Link to comment Share on other sites More sharing options...
jetx Posted October 12, 2014 Share Posted October 12, 2014 (edited) Unreal, a new prestashop installation and new carriers. Exact same issue. What the hell could be causing this?? There is no logical explanation that I can see. Add a single item the shipping is calculated correctly, add a second item and it becomes free shipping. Edit: Anytime I add an item from another category it will go free shipping. All my shipping is based on weight, all my products have weights. So why? version 1.609. Well, as has been suggested by others adding handling charges to all the carriers and enabling handling charges in preferences did the trick. Just an odd damned error! Edited October 12, 2014 by jetx (see edit history) Link to comment Share on other sites More sharing options...
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