az1000 Posted January 23, 2014 Share Posted January 23, 2014 Hello Everybody! After upgrade my prestashop store to prestashop version 1.5.6.2 with prestashop 1 click upgrade module didnt upgraded and backed the last backup from this module. Then adressed to login page. I log in with my mail, wrote "The Employee does not exist, or the password provided is incorrect", Then clicked lost password and write my e-mail, wrote that "This account does not exist.". I logged to my cPanel. no problem. How to solve it. Please Help who knows it. It is very important for us. Need us to open site next day.Thanks very much. Link to comment Share on other sites More sharing options...
az1000 Posted January 24, 2014 Author Share Posted January 24, 2014 (edited) I saw phpmyadmin - ps_employee - here was my e-mail adress, but password changed. but cant log in again. Same Problem. Please Help me anybody.Thanks in Advance. Edited January 24, 2014 by az1000 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted January 24, 2014 Share Posted January 24, 2014 The password stored in your database obviously doesn't match the one you wrote, because it's hashed for security reasons. Can you try with another browser? Needless to say, you should have backed it up. Do you have a manual backup? Link to comment Share on other sites More sharing options...
az1000 Posted January 24, 2014 Author Share Posted January 24, 2014 The password stored in your database obviously doesn't match the one you wrote, because it's hashed for security reasons. Can you try with another browser? Needless to say, you should have backed it up. Do you have a manual backup? Thanks for Reply Nemo1. I tried it too in FireFox Browser. Same Problem. My last backup was in 21.01.2014. I backed up from cPanel site full back up. What may be problem? But my account e-mail show in ps_employee. Please Help Anybody. Thanks In Advance. Link to comment Share on other sites More sharing options...
az1000 Posted January 24, 2014 Author Share Posted January 24, 2014 Please Help Anybody. It is very important for us. Link to comment Share on other sites More sharing options...
PascalVG Posted January 24, 2014 Share Posted January 24, 2014 Hi az, maybe this helps: http://www.inmotionhosting.com/support/edu/prestashop-15/308-password-change-via-database Let me know, pascal Link to comment Share on other sites More sharing options...
az1000 Posted January 24, 2014 Author Share Posted January 24, 2014 Hi az, maybe this helps: http://www.inmotionhosting.com/support/edu/prestashop-15/308-password-change-via-database Let me know, pascal Very Thanks for Reply. But this way also didn't solved problem. Same problem. Cant log in to admin panel. Anybody please Help. Link to comment Share on other sites More sharing options...
Anton_bcn Posted January 24, 2014 Share Posted January 24, 2014 (edited) you can try followings: install fresh clean of same version in other folder on you site, and from there you can copy hash of password directly. or copy pas whole ps_employee table ) Hope its helps Or its just because you have bad imports of you ps_employee table Try change value "active" to 1 if its not. Edited January 24, 2014 by anseme (see edit history) Link to comment Share on other sites More sharing options...
PascalVG Posted January 24, 2014 Share Posted January 24, 2014 Hi az, The image you provide seems to imply there is some configuration problem, as if it cannot reach the database, or wrong password or so. Did you turn on debug mode already? Maybe there's an error shown then... Turning on debug mode: http://www.prestashop.com/forums/topic/285199-how-to-enable-debugging-mode-in-prestasho-156/ My 2 cents, Pascal Link to comment Share on other sites More sharing options...
PascalVG Posted February 14, 2014 Share Posted February 14, 2014 Hi Az, did you manage to get into the Back Office again? Just curious... pascal. Link to comment Share on other sites More sharing options...
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