khodari Posted January 22, 2014 Share Posted January 22, 2014 In the products menu, when I add a product and put the price as 135 and save, then I see in the next screen (all products) that the base price is 135, but the 'final price' is 142!!! The final price unfortunately is the one that the customer sees, causing me some trouble. Only if the customer goes on with the checkout that the price corrects itself in the 5th and final step of checkout. I do not know what causes this 'final price' to be different. I also do not know how to correct this. Any suggestions? Nabil http://ledlightingshop.biz baseandfinal.pdf Link to comment Share on other sites More sharing options...
Dh42 Posted January 22, 2014 Share Posted January 22, 2014 Are you using taxes? And do you also have "Display prices with taxes" click to on? Link to comment Share on other sites More sharing options...
khodari Posted January 22, 2014 Author Share Posted January 22, 2014 Yes. I use Avalara to calculate taxes, but the final price is not the basic price + tax (13% in Ontario). Link to comment Share on other sites More sharing options...
Dh42 Posted January 22, 2014 Share Posted January 22, 2014 Can you take a screenshot of the product list in the back office so I can see. Link to comment Share on other sites More sharing options...
khodari Posted January 22, 2014 Author Share Posted January 22, 2014 It is the attached pdf file in my first post. Link to comment Share on other sites More sharing options...
Dh42 Posted January 22, 2014 Share Posted January 22, 2014 Hmm, it looks like an issue having to do with taxes, even though the amount is not correct. Are you displaying the prices with taxes already applied? Link to comment Share on other sites More sharing options...
khodari Posted January 22, 2014 Author Share Posted January 22, 2014 Where can I see that? It is not in the product page. Link to comment Share on other sites More sharing options...
Dh42 Posted January 22, 2014 Share Posted January 22, 2014 Edit your customer groups and see if they are set to display tax on them. Customers >> Groups >> check all of them and see if display prices with tax is enabled. Link to comment Share on other sites More sharing options...
khodari Posted January 22, 2014 Author Share Posted January 22, 2014 I did edit all groups. I changed to tax excluded, now I cannot see my website http://ledlightingshop.biz Link to comment Share on other sites More sharing options...
Dh42 Posted January 22, 2014 Share Posted January 22, 2014 Try changing it back. I am thinking you might have an issue in your theme or a module in your shop causing the issue. Link to comment Share on other sites More sharing options...
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