not receiving emails

[patsyke]

I'm not getting emails when a new order is placed. Everything is set how it should be, but still… And a second problem: When i place an order to test it, and choose to pay with bank wire, i don't get the payment details (such as bank account number, address,…). Please help me!

[walidon]

have you made the email test?

Under Advanced parameters->emails

at the bottom, you will have send test

see if you receive the email

[patsyke]

i get this message:

 

A message that you sent contained one or more recipient addresses that were
incorrectly constructed:

  [email protected] <[email protected]>: malformed address: <info@hairpiece-hairextensions.b may not follow [email protected]

This address has been ignored. There were no other addresses in your
message, and so no attempt at delivery was possible.

------ This is a copy of your message, including all the headers. ------

To: [email protected] <[email protected]>
Subject: [Hairpiece] Nieuwe bestelling - #000005
Return-Path: <[email protected]>
From: Hairpiece <[email protected]>
Reply-To: Hairpiece <[email protected]>
 

I can't seem to find where i did something wrong….

[walidon]

I registered in yourshop and I got the confirmation email. this means that mailing in your shop does work!

 

in you message it said "malformed address" are you sure of that!

the test message that you get fromprestashop shop is not like the one you pasted! in your shop either you get the success message, and the you receive the email, or else you will get an error message in your shop directly! so the message you pasted is coming from your shop?

 

try with another email address

Edited January 19, 2014 by walidon (see edit history)

[patsyke]

I registered 3 email adresses in the shop and still don't get mails from new orders… just the error. i don't get a mail either with the bank wire details...

Edited January 19, 2014 by patsyke (see edit history)

[walidon]

can you go to modules and then searhc for the module called "mail alerts", if it is not installed, install and configure it!

P.S: there is a new version but you can use the one there.

Let me know the result.

[patsyke]

Nope, still no email… i think i'm gonna smash this thing outside the window… :-)

Thanks for your help anyway! :-)

[walidon]

 I think you should delete the module from the back office or via FTP (after you make sure you have a backup)

 

Then install this module directly from your backoffice/modules/add new module/upload

mailalerts.zip

Edited January 19, 2014 by walidon (see edit history)

[patsyke]

the email only appears with my hotmail address instead of my info@ address. guess i'll have to use that one...

 

I will try the new module tomorrow. 

Thanks!

Edited January 19, 2014 by patsyke (see edit history)

[walidon]

that is why i told you earlier to choose a different email! i think u have a problem with the info@...

 

All the best for the rest...

[patsyke]

thank you!