kayotics Posted October 6, 2009 Share Posted October 6, 2009 I've recently done some moving around and deleting of some files off our server. My shop is located at tydlemage.com/shopif you type in tydlemag.com you get a directory of our files. If you click any of the following files shop, shop1, shop_default nothing happens i just get a white page?? Does anyone know what i i should do in this situation. I'm about to reinstall the whole thing but then i'll lose all the customer database and modifications i've made for that past year.Any suggestions would be amazing at this point.Thanks,-john Link to comment Share on other sites More sharing options...
kayotics Posted October 7, 2009 Author Share Posted October 7, 2009 I've been struggling with trying to access my shop. I can get into the backend tydlemag.com/shop/backend but i cant see my shop at tydlemag.com/shop it just brings up a white blank page no error or anything. Does anyone know why this would be happening?Thanks,-john Link to comment Share on other sites More sharing options...
TropischBruin Posted October 7, 2009 Share Posted October 7, 2009 Why did you not make a backup BEFORE you start modificating a LIVE shop? Link to comment Share on other sites More sharing options...
Patric Posted October 7, 2009 Share Posted October 7, 2009 When typing tydlemag.com I have an error message saying the server can't be found.In addition, if you get the folder content when accessing tydlemag.com (and not only tydlemag.com/shop) it means that other files are missing on your site, not only PrestaShop's files.Next, only you knows what you deleted, so it will be difficult to help you. If by chance you only deleted files from your shop's root, you can try to copy them back from the archive (don't replace the existing ones).Finally, when you'll have retrieved your shop, first thing you'll do is to learn doing back-ups. Link to comment Share on other sites More sharing options...
Patric Posted October 7, 2009 Share Posted October 7, 2009 Topics merged. One is enough.Topic title modified. Link to comment Share on other sites More sharing options...
kayotics Posted October 8, 2009 Author Share Posted October 8, 2009 ThanksI did back up the site on my harddrive when i uploaded it again it starting having this issue. I did change the password in the cpanel but i modified the config file settings.inc.php. It still just loads a white page? I really have no idea what to do from here. Link to comment Share on other sites More sharing options...
TropischBruin Posted October 9, 2009 Share Posted October 9, 2009 If you had/have Friendly ursl please disable them and upload an empty .htaccess to the root of your site/shop. Link to comment Share on other sites More sharing options...
kayotics Posted October 9, 2009 Author Share Posted October 9, 2009 I'm sorry but how do disable or enable friendly URL's .... And also did you mean just put a blank page for the .htaccess? Link to comment Share on other sites More sharing options...
NateL Posted October 9, 2009 Share Posted October 9, 2009 Since you're able to log into your Admin backend, click on "Preferences" and then click on "No" for Friendly URL. Save that, and also rename your .htaccess file to something like _.htaccess to disable it for now. Let us know what happens Link to comment Share on other sites More sharing options...
kayotics Posted October 10, 2009 Author Share Posted October 10, 2009 Hey Thanks For helping. I changed to "No" friendly URL and changed the Htaccess file but I get the same problem. Just a blank white page??Anything else you can think of?Thanks Link to comment Share on other sites More sharing options...
NateL Posted October 10, 2009 Share Posted October 10, 2009 It looks like you re-named .htaccess in your root directory. I meant in the cart directory: tydlemag.com/cart/.htaccessAlso, who is your host? Link to comment Share on other sites More sharing options...
kayotics Posted October 15, 2009 Author Share Posted October 15, 2009 I don't have a folder called tydlemag.com/cart there is a file located at tydlemag.com/shop/cart.php Also the host is set to localhost.. does that make sense? Or where would i find the host name? Link to comment Share on other sites More sharing options...
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