white screen appears when click on checkout

[rishipandey]

i have completed every thing and every thing was working good but suddenly now when i clicking on check out after adding a product in cart, when it reach on 4 option that is shipping it display white screen. It was working perfectly before but now i dont know why it is happning please guys help me.

 

my site is www.sugarpie.in

[rishipandey]

please guys help me my site is

www.sugarpie.in

check it after adding an item in cart. and check this image

[vekia]

if you see white page - it's necessary to turn on error reporting.

this is first step in debug process.

 

then instead of white page you will see detailed information about what and where doesnt work.

 

open config/defines.inc.php

 

find this line: define('_PS_MODE_DEV_', false);

change to look like this: define('_PS_MODE_DEV_', true);

[cagoo]

Hi Vekia,

 

I have the same issue, Prestashop 1.6.0.9 with EU-Legal 1.0.6.

the error on the white page:

Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/var/www/web56/html/themes/biosanysix/order-confirmation.tpl" on line 46 "window._fbq.push(['track', '6018683284100', {'value':'0.01','currency':'USD'}]);" - Unexpected ":", expected one of: "}" <-- thrown in /var/www/web56/html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 46

Any suggestions?

Thanx

[tuk66]

window._fbq.push if Facebook tracking pixel. Why does it occur in order-confirmation.tpl?

[cagoo]

window._fbq.push if Facebook tracking pixel. Why does it occur in order-confirmation.tpl?

 

Thanx tuk66 we changed the fb conversion-code and now it works fine. Any tip where to put the pixel instead?

[tuk66]

There is no problem with the file. It is OK.

[cagoo]

Fine.. thnks again.