PayPal Module Not Working for me.

[pirate1]

     Hi.  This is my first installatioin of PrestaShop so I hope I am making some obvious mistake.  I have a PayPal Advanced account.  I have the latest PayPal USA and Canada module installed.  I have my API info fine and the PayPal Manager info also I believe.  However no customer information is being passed to PayPal when I try to use the use debit or credit card part of the template c.  I am getting the item descriptions, the amounts, tax, shipping and total are passed fine.  The customer name, address and shipping address values are not being passed.  I have been trying to get this working for a week.  I have a PayPal tech suppport guy helping but we haven't been able to figure out the problem yet.  We haven't officially opened the site and must resolve this issue first.  However the site is open if you want to check it out.  Let me know and I will give you the address for the site.  You can see when you get to the payment page that only the amounts have been passed and no name or addresses.  Just click the inspect element when you get to the pay with debit or credit card block and click on the PayNow button to see what I am  talking about,.

     

     I am wondering if for some reason it is because the paypalusa module is reached by mysite.com/modules/paypaluas while everything else is mostly in mysite.com/themes/mytheme.  I was wondering if it had to be installed in the mysite.com/themes/mytheme/modules folder.  It doesn't seem like that should matter as any theme would be the same.  I have been trying to track down where the paypal module gets the values for the customer name, address and shipping address to see if maybe it was looking for the wrong variable name or something.  If anyone could help I would really appreciate it.  As I said I have been working on this alone for over a week.  At first I couldn't even get the pay with debit or credit card block to even show.  Now I have it showing but this information is not being passed for some reason I can't seem to track down.  I do know some coding, html, css, js, php and sql but am by no means a master and can't seem to figure out where and how the paypalusa module is getting or trying to get values for those fields.  Like I said any help would sure be appreciated.

 

Thanks,

pirate1

 

 

[pirate1]

Can anyone tell me exactly where and how the paypalusa module is passing the customer, customer address, billing address and associated variables to the variables that paypal is using.  Somehow mine is not doing that.  If I could find out where that change to the paypal variables is occurring I can figure out what is or isn't working.  My address and information is showing on the checkout page right above the paypal payment blocks so I know that information is available.  I figure if nothing else I could code in and assign the proper values to the paypal variables right above where those blocks are called.  Not sure if that will work but first I need to find out where the module is trying to do that so I can figure out why it isn't working.

[Naldinho]

I am having the same issue. The module is not passing address information to PayPal which results in all transactions failing.

 

Did you find a resolution to this problem?

[tasuega]

I am now having the same error...my paypal was working and now all transactions are failing. I called paypal and they are saying the module is not passing the address info over or the address must be inputted exactly as it is listed on the CC statements.

Everytime I get paypal working, something else happens. I am so frustrated with paypal!