Error in Configuration Information menu , please help me repair it

[dandzii]

HI all,

 

I have an issue in prestashop back office, when i visit the < Advanced parameters > tab, and click on the Configuration Information menu i receive in the middle of the screen the following message :

 

 

 Check your configuration

Required parameters: Please fix the following error(s)

•  

Optional parameters: OK

 

So what i would like to know how to fix this, since i dont have any error displayed what to fix nothing is displayed under it. 

Here is the information i have received from the Configuration information :

 

--------

 

 

 Information about your configuration. Server information

Server information: Linux #1 SMP Tue Aug 27 13:58:59 MSD 2013 i686

Server software version: Apache/2.2.15 (CentOS)

PHP version: 5.4.24

Memory limit: 128M

Max execution time: 30

Database information

MySQL version: 5.5.35

MySQL engine: InnoDB

Tables prefix: ps_

Store information

PrestaShop version: 1.5.6.0

Shop URL: http://www.laptopdelovi.rs/

Current theme in use: default

Mail configuration

Mail method: You are using the PHP mail function.

Your information

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.63 Safari/537.36

 

-----------

Can anyone help me with this so i can correct it and receive a message that says OK

I am not an expert so i probably will ask more on the help you give (how to do it, where to find it,.....)

Thanks!!!!!!!

 

Edited January 21, 2014 by dandzii (see edit history)

[dandzii]

Anyone?

[dandzii]

After lots of repair atempts still not able to remove that error  for what i dont even know what it is :

 

 

 Check your configuration

Required parameters: Please fix the following error(s)

•  

Optional parameters: OK

 

-----

My configuration if its needed :

 

Configuration information

This information must be provided when you report an issue on our bug tracker or forum.

 

 Information about your configuration. Server information

Server information: Linux #1 SMP Tue Aug 27 13:58:59 MSD 2013 i686

Server software version: Apache/2.2.15 (CentOS)

PHP version: 5.4.25

Memory limit: 128M

Max execution time: 600

Database information

MySQL version: 5.5.36

MySQL engine: InnoDB

Tables prefix: ps_

Store information

PrestaShop version: 1.5.6.0

Shop URL: http://www.laptopdelovi.rs/

Current theme in use: default

Mail configuration

Mail method: You are using the PHP mail function.

Your information

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36

[El Patron]

are you having a problem that you think is related to your question?  problems with front or back office?

[dandzii]

are you having a problem that you think is related to your question?  problems with front or back office?

To be honest im not an expert in coding and any of the operations with programing. I just know that one error can leads to another and i want to correct it. In front office what i have noticed is maybe a bit slower webpage loading, in the back office everything seems fine, except this error that appears in Configuration information that makes me go crazy since i dont know what the error is, no description, etc....

[vekia]

but.. i don't see there any error, where the problem is?

[dandzii]

Thats the point, it does report some error but no description for it, 

Only  this :

 Check your configuration

Required parameters: Please fix the following error(s)

•  

Optional parameters: OK

How to fix following errors when i dont se what they are?

 

Before this kid of message i had an error message sound like this :

 

 Check your configuration

Required parameters: Please fix the following error(s)

 Notice: Undefined index: files in /var/www/html/cache/smarty/compile/51/c6/fc/51c6fccc9720a6f0ed71cbfe4caff7f3ae7342c4.file.view.tpl.php on line 260

Optional parameters: OK

 

So after some research on this forum i found out it was related with some cache problem, tried various fixes, clearing cache, deleting it manuallu etc. and after some time it has dissapeared and i have only the upper error with no description. Now its making me nuts why is it there and what does it report as an error. How can i find out and repair it? 

[kyrios]

 Check your configuration

Required parameters: Please fix the following error(s)

 Notice: Undefined index: files in /var/www/html/cache/smarty/compile/51/c6/fc/51c6fccc9720a6f0ed71cbfe4caff7f3ae7342c4.file.view.tpl.php on line 260

Optional parameters: OK

 

So after some research on this forum i found out it was related with some cache problem, tried various fixes, clearing cache, deleting it manuallu etc. and after some time it has dissapeared and i have only the upper error with no description. Now its making me nuts why is it there and what does it report as an error. How can i find out and repair it? 

You have fixed the problem? I have similar issue like you right now.

File.view.tpl.php on line 260

[El Patron]

You have fixed the problem? I have similar issue like you right now.

File.view.tpl.php on line 260

 

see if this post helps

http://www.prestashop.com/forums/topic/286502-configuration-information-error-help/?p=1635696

[kyrios]

Yes, it will solve the problem.

Anyone have error at File.view.tpl.php on line 260, bring back the index.php

 

I accidentally deleted it few weeks ago.

[dandzii]

Yes, it will solve the problem.

Anyone have error at File.view.tpl.php on line 260, bring back the index.php

 

I accidentally deleted it few weeks ago.

 

IT WORKS, finally Only needed 4 months to figure this out , what i did just downloaded the index.php from github and checked again the Configuration Information in prestashop administration and received the everything is ok message  :

 

 

 Check your configuration

Required parameters: OK

Optional parameters: OK

 

THANK YOU!!!!!!

Edited May 13, 2014 by dandzii (see edit history)

[dandzii]

I guess this topic can be marked as SOLVED (just not sure how to do it)

[Goyo]

Hi all,

I have a similar problem! Can somebody help me?

I'm using the 1.6.0.9 version.

The information I was receiving from Advanced Parameters -> Configuration Information was:
 

Required parameters Please fix the following error(s)

Optional parameters OK
(Without other information about the errors) (1)

I was searching information about this and I found my problem: the /cache/smarty/compile/index.php file was missing. I bring back the appropriate index.php and I place it in cache/smarty/compile directory and everything will be ok.

Also I found the way to see the errors (1): Following the information of http://forge.prestashop.com/browse/PSCSX-3092 and https://github.com/PrestaShop/PrestaShop/blob/c772cc0784d54b53004a7299daa4c60bb9f6e77a/classes/ConfigurationTest.php I change the files /classes/ConfigurationTest.php and /controllers/admin/AdminInformationController.php and, with this, is possible to see the errors:

Check your configuration

Required parameters Please fix the following error(s)

• All files from PrestaShop are not present on your server.
  (/cache/smarty/compile/index.php)

Optional parameters OK

But the problem persist: ALWAYS, if I use "Clear cache" from Advanced Parameters -> Performance, this procedure DELETES the /cache/smarty/compile/index.php file.

Has somebody the solution for the problem to "Clear cache" and deletes the file index.php?

Thanks in advance.

Goyo.
 

[dandzii]

Hi all,

 

I have a similar problem! Can somebody help me?

 

I'm using the 1.6.0.9 version.

 

The information I was receiving from Advanced Parameters -> Configuration Information was:

 

Required parameters Please fix the following error(s)

Optional parameters OK

(Without other information about the errors) (1)

 

I was searching information about this and I found my problem: the /cache/smarty/compile/index.php file was missing. I bring back the appropriate index.php and I place it in cache/smarty/compile directory and everything will be ok.

 

Also I found the way to see the errors (1): Following the information of http://forge.prestashop.com/browse/PSCSX-3092 and https://github.com/PrestaShop/PrestaShop/blob/c772cc0784d54b53004a7299daa4c60bb9f6e77a/classes/ConfigurationTest.php I change the files /classes/ConfigurationTest.php and /controllers/admin/AdminInformationController.php and, with this, is possible to see the errors:

Check your configuration

Required parameters Please fix the following error(s)

• All files from PrestaShop are not present on your server.

  (/cache/smarty/compile/index.php)

Optional parameters OK

But the problem persist: ALWAYS, if I use "Clear cache" from Advanced Parameters -> Performance, this procedure DELETES the /cache/smarty/compile/index.php file.

 

Has somebody the solution for the problem to "Clear cache" and deletes the file index.php?

 

Thanks in advance.

 

Goyo.

 

Hi, 

 

I have tried to do a clear cache in my prestashop version and the index.php has remained, im not an expert just a user but managed to do it, so im giving a wild guess, is it possible that the file permission for index.php is not set right? I mean i learned that for several files you have to set chmod for the file depending on your hosting provider so it works right. I hope it makes any sense what i have written.

[Goyo]

Hi, 

 

I have tried to do a clear cache in my prestashop version and the index.php has remained, im not an expert just a user but managed to do it, so im giving a wild guess, is it possible that the file permission for index.php is not set right? I mean i learned that for several files you have to set chmod for the file depending on your hosting provider so it works right. I hope it makes any sense what i have written.

 

 

Hi dandzii,

 

Thanks for your post.

 

I imagine this is not the problem, I test it with 666 and 644 for permission file and 755 and 777 for cache directory and main directory cache. Always, the final result is the same -> delete index.php and not create this file.

 

Also, I have tested with a new instalation without modifications any file (two differents servers) with similar final result.

 

I tested with 1.6.0.10 (http://www.prestashop.com/forums/forum-242/announcement-71-16010-tax-and-rounding-fixes-testers-needed/) and not exist this problem and I don't find the solution.

 

I suppose, I will come back with the 1.6.0.8 version. 

 

Regards.

[Goyo]

Hi, 

 

I have tried to do a clear cache in my prestashop version and the index.php has remained, im not an expert just a user but managed to do it, so im giving a wild guess, is it possible that the file permission for index.php is not set right? I mean i learned that for several files you have to set chmod for the file depending on your hosting provider so it works right. I hope it makes any sense what i have written.

 

Hi dandzii,

finally I can solve all the problems.

To see the errors in Advanced Parameters -> Configuration Information you have to follow the steps of my last post  #13.

To solve the problem with the delete of file /cache/smarty/compile/index.php you have to replace/modify the files "smarty_internal_cacheresource_file.php" in folder "tools/smarty/sysplugins/" and "smarty_internal_utility.php" in folder "tools/smarty/sysplugins/".

Here you can find the four files to replace: http://www.prestashop.com/forums/topic/362024-solved-need-help-with-required-parameters/?do=findComment&comment=1841649

Regards.

Goyo.

[somits1]

Hello there, I am using Prestashop 1.56 English version, whenever i am clicking on Advanced parameters - Configuration Information

Getting white screen error also preference - Themes - Save button - Save and stay button giving same error. 

 

Please help me to solve this biggest issue.

[vekia]

turn on error reporting

then instead of white screen you will see detailed information about what and where doesnt work

[somits1]

Dear Vekia, Thanks for your reply.

 

I have already tried by error reporting but nothing happened, only giving white screen error and sometimes giving 500 Internal server error.

 

and also many option not working like whenever i am adding new products that will not showing in new products category after 1-2 days its automatically showing in new products.

product is not saving in same category its going only in home (Price by category) category. 

my site is - http://slmobileprice.com

[vekia]

anyway, white page means errors, internal server error also

if you have got an access to server error log - check it

without information from logs it will be hard to help :/