HELP! Customers cannot register. No Zip/Postcode Field!

[anne101]

Hi,

 

There is no Zip/Postal code field when new customers register on my shop. It is needed, so they get this error message when they try to register "The Zip/Postal code you've entered is invalid. It must follow this format: 0000."

 

I have enabled zip/postal code in the back office. 

 

Customers can register if items are already in their shopping cart.  In OPC the zip code is present for new customers and they can register. 

 

The problem is for new customers who click on the "My Account" link. Then the zip code field is missing and they cannot register.

 

I am using prestashop 1.5.4.1.

 

My website is seductresshairextensions.com.au

 

Thanks in advance,

Anne

[bellini13]

if you are using a custom theme, then you should reach out to the author and have them address the missing field. 

[anne101]

if you are using a custom theme, then you should reach out to the author and have them address the missing field. 

Thanks for your quick reply.

 

The theme used is biosany responsive. I will contact them for help.

 

Thanks

Anne