replacementvparts Posted January 14, 2014 Share Posted January 14, 2014 I am having a very strange problem with my site Whenever a customer checks out and, goes to the payment section (In this case we chose BluePay) and, after they enter their information, MOST of the times the sale goes through BUT, EVERY time, the customer gets "processing order" THEN, "TIMEOUT ERROR" Which often results in the same customer ordering the exact same part time and time again ONLY to result in them calling to wonder whether their order went through and, we have to issue multiple refunds Can someone please help?? Aimee My site is http://www.replacementvparts.com you can try ordering a part in the search area using "test" (without the quotes, this will bring up a test order, then use "SHIPPING" In the voucher area and this will reduct the price to only $1.00 (which I will refund automatically) This just started happening over the last couple of weeks I contacted Blue Pay and, it has nothin to do with their system. They told me Prestashop is NOT reporting the sale as completed or something PLEASE HELP!!! Link to comment Share on other sites More sharing options...
replacementvparts Posted January 14, 2014 Author Share Posted January 14, 2014 It actually states (Copied and pasted) Transaction successfully processed. Your order is being created.. Then (Copied and Pasted) Timeout error. Link to comment Share on other sites More sharing options...
replacementvparts Posted January 14, 2014 Author Share Posted January 14, 2014 It actually states (Copied and pasted)Transaction successfully processed. Your order is being created.. Then (Copied and Pasted) Timeout error. I am trying toadd a picture so it is a bit clearer but, I cant figure out how to do it Link to comment Share on other sites More sharing options...
Zedrox Posted January 14, 2014 Share Posted January 14, 2014 Hi Aimee, Can you please advise, when the system time out..does it record the transaction on the Payment gateway i.e Payment go through successfully or the payment also failed. Please advise. Regards, Zedrox Team Link to comment Share on other sites More sharing options...
replacementvparts Posted January 14, 2014 Author Share Posted January 14, 2014 Hi Aimee, Can you please advise, when the system time out..does it record the transaction on the Payment gateway i.e Payment go through successfully or the payment also failed. Please advise. Regards, Zedrox Team The System does record the transaction most of the time and, payment does go through BluePay sucessfully. and, also records as a sale. However, some of times it does also record through BluePay but. never records as a sale. I have had a few customers call asking where their order was and, when I look into the transaction I can see their transaction but, it does not appear as a completed sale on my end. But, 99% of the time the sale does go through Weird part is that customers often re-order thinking that their order failed and, ALL the successive payments appear in the transaction history but, ONLY (1) sale Kind of weird right? Any help would be appreciated Link to comment Share on other sites More sharing options...
replacementvparts Posted January 15, 2014 Author Share Posted January 15, 2014 ANY Help Please... Aimee Link to comment Share on other sites More sharing options...
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