miamandarina Posted January 13, 2014 Share Posted January 13, 2014 Good morning all,I have a problem and I hope you can help me because I'm desperate!!I have installed the google analytics module and entered the the tracking ID (UA-XXXXXXXX-1) in configuration of the module.But when I go to my google Analytics, in Admin > Property > Tracking info > Tracking code, it says "Status: Tracking Not Installed" and I don't get any data from Ganalytics.Y have already put "ON" in E-commerce tracking (Admin > View > View settings)I already uninstall and re-install the module.I have Prestashop 1.5.6.1 and the module of Ganalytics is version 1.4.4Thank you very much!! Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 Hi! Can you check if the ga code is actually there in the front office? Or can you link the site so we can have a look? Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 My site is: http://www.miamandarina.es/Thanks for your help Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 This is your issue: Uncaught ReferenceError: ga is not defined Can you try disabling paypal fo a second? Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Done. I went to modules and disabled paypal (But I didn't uninstall it, only disabled) Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 Nope, turn it on, it was not that. Checking again... Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 Can you maybe try with the default theme? Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Ok, thanks for your time! Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Hi, I dont think I can put the default theme without messing up all the website :S Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 No worries, you can simply enable it for a second, test, and turn on the other one again (just use the themes table in the back office). Nothing will be changed (it usually doesn't) Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 done Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 Nothing, turn the other back on Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 I can't believe it The module is broken, try this attached tpl file (at least, broken on my latest download test), put it in the ganalytics folder in modules/ There was a broken comment, let me know if this works header.zip Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Sorry can you explain me what I have to do with this zip more in detail, please?I'm a little bit bad with computers Thanks Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 No problem Open the zip, access your site using ftp, navigate to modules/ganalytics and put the header.tpl file (the of the the zip) inside this last folder Link to comment Share on other sites More sharing options...
vekia Posted January 13, 2014 Share Posted January 13, 2014 can you disable HTML minify + CCC for js files under adv. parameteres tab? Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Ok, I already did what you said.Download the header.tpl file and put it there (overwriting the old folder called the same) Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Sorry Vekia, as I said before, I'm a little bit bad with computers, so I didn't undestand what you said Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Nemo1, I did what you said but when I go to Analytics, in Tracking code still says: Tracking ID UA-467990[spam-filter]1 Status: Tracking Not Installed Last checked: 13-Jan-2014 02:48:05 PST The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website. Link to comment Share on other sites More sharing options...
vekia Posted January 13, 2014 Share Posted January 13, 2014 this is why i asked about CCC and html minify try to turn it off under adv. parameters > performance tab you will see there options to disable these params, use there "keep as original" option. Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Done.There was 4 options under "CCC (Combine, Compress and Cache)"I put them all "keep as original"What do I have to do now? Link to comment Share on other sites More sharing options...
vekia Posted January 13, 2014 Share Posted January 13, 2014 verify your analytics now it should work Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 It still says: Tracking ID UA-467990[spam-filter]1 Status: Tracking Not Installed Last checked: 13-Jan-2014 04:43:13 PST The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website.But at least when I go to overview > real time, now It shows that I have 1 visitor in my web (that is true) and before that showed always 0!But it still say my Tracking is not installed, you know what happens? Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 And those 4 options under "CCC (Combine, Compress and Cache)" that I disabled ("keep as original")In prestashop they say that they are for make your website go faster, so I suposse that now is going to be slower. Do you know if I can enable one or more of this 4 options (leting the one that cause problems as "keep as original") or even solve the problem by other ways that dont interfere with the performance of the web?Thanks a lot! Link to comment Share on other sites More sharing options...
vekia Posted January 13, 2014 Share Posted January 13, 2014 yes, it affects performance, it's better to use these options. for me, when im checking your website, it should work (i see that analytics is available in my analytics blocking app) Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 Ok, I will see if it works (give me the data), I supose that I have to wait 24-48h to see the data in my Google analytics.As you said: yes, it affects performance, it's better to use these options. What you told me to do has worked (I think), but do you know if I can enable some of those 4 options? Maybe it is only 1 that causes the problem and I disable this one and continue using the other 3 Link to comment Share on other sites More sharing options...
miamandarina Posted January 13, 2014 Author Share Posted January 13, 2014 No!!! It is not working well, becuase I have another tool to see if I have people in my website, and I have seen several times that I have 2 or 3 people in my web and when I go to G analytics to Reporting > Real time > Overview; it says I have 0 people in my web!Only 1 time said that I have 1 visitor, the rest of the time always 0 and it's not true! :S Link to comment Share on other sites More sharing options...
miamandarina Posted January 14, 2014 Author Share Posted January 14, 2014 It seems that it worked!The "real time data" are not working, but this morning I wake up and I had the visitors data and all the other stuff Thanks!! 1 Link to comment Share on other sites More sharing options...
miamandarina Posted January 14, 2014 Author Share Posted January 14, 2014 But now I am worried, because: I noticed that the "Real time" data is not working (in Reporting > Standard reports > Real time). I mean that some times I Know I have 2, 3 or 4 visitors in my web, but Google analytics almost always shows I have 0 visitors (I only saw once that it shows something different to 0).The real time data are not super important to me, but my concern is that: if Analytics is not registering this visitors in the real time option, maybe it is not registering this visitors in the other reports neither!! And that is very relevant!Did someone had this problem before? Some advice please?Thank you very much! Link to comment Share on other sites More sharing options...
miamandarina Posted January 14, 2014 Author Share Posted January 14, 2014 SOLVED!! For some reason, in "real time" in the top of the screen there were 2 blue titles, like if I had chosen to show only some kind of results. So it was showing 0 visitors. I unclick this 2 options and now I can see the real time traffic in my web!! Link to comment Share on other sites More sharing options...
El Cuartito diseño Posted January 16, 2014 Share Posted January 16, 2014 Ha funcionado perfecto gracias. Aquí la URL de la tienda http://www.bisuteriajoyitas.com/ Link to comment Share on other sites More sharing options...
El Cuartito diseño Posted January 16, 2014 Share Posted January 16, 2014 He probado de activar CCC y funciona perfectamente con todas las opciones activas Link to comment Share on other sites More sharing options...
miamandarina Posted January 16, 2014 Author Share Posted January 16, 2014 Hola, El Cuartito diseño, como dices?Que has activado todas las opciones de CCC y te sigue funcionando el analytics?Pero entonces que has hecho para que te funcionase? Porque a mi antes no me funcionaba y la solucion que me dieron en este foro fue precisamente deshabilitar esas opciones de CCC! lo hice y me funciono, pero como lo has solucionado tu, sin deshabilitar los CCC?Gracias Link to comment Share on other sites More sharing options...
El Cuartito diseño Posted January 16, 2014 Share Posted January 16, 2014 Yo simplemente he sustituido el archivo header.tpl que baje del zip por el que tenía colocado el módulo de analytics dentro del directorio modules/ganalytics. Pase la tienda a modo recompilar (parámetros avanzados /rendimiento) y deshabilite los CCC y luego reinicie el módulo del analytics para que se cargara. Entre en la tienda y verifique el funcionamiento con el tiempo real del analyticas y funcionaba perfecto incluso entre desde el móvil y me lo indico perfectamente. Luego volví a (parámetros avanzados /rendimiento) cambie al modo de no compilar y probé otra vez con el analytics e iba bien, luego por último active los CCC y funciono perfecto. PD. muy bonita tu tienda. Link to comment Share on other sites More sharing options...
miamandarina Posted January 16, 2014 Author Share Posted January 16, 2014 Gracias, a ver si este fin de semana que tengo tiempo hago eso que me dices y me funciona tambien!Como me hizo falta desactivar los CCC para que me funcionase el Analytics, no me habia imaginado que ahora que ya funciona podía volver a activar los CCC y me seguiria funcionando, lo logico es que si los activo otra vez vuelva a no funcionar!Pero quien entiende a estos ordenadores?? Link to comment Share on other sites More sharing options...
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