artisanquarters Posted January 9, 2014 Share Posted January 9, 2014 ive having some issues with the products displayed on my store when some people go onto the store the products listed are all showing the same name as the first product in the list it seems to be working fine when i use Google Chrome but shows the issue when i look at it on Inernet Explorer, other people have reported the issue when using Google Chrome though ive checked my back office and everything appears ok here is the store www.artisan-quarters.com anybody know what the problem is and how to rectify it? thanks 1 Link to comment Share on other sites More sharing options...
vekia Posted January 9, 2014 Share Posted January 9, 2014 but the question is: what kind of issues you've got? i checked your page and seems like everything is okay there. please shed some more light on this Link to comment Share on other sites More sharing options...
artisanquarters Posted January 9, 2014 Author Share Posted January 9, 2014 yes its appears fine on your page but some people are experiencing an issue where all the products names are the same on the picture you have linked there are different names for the concrete pigment and the brick pigment but some people can only see the name concrete pigment on all products, does that make sense? Link to comment Share on other sites More sharing options...
artisanquarters Posted January 10, 2014 Author Share Posted January 10, 2014 i ve been trying to post an image of the issue for ages now and the forum wont let me Link to comment Share on other sites More sharing options...
vekia Posted January 10, 2014 Share Posted January 10, 2014 you can try to attach it on imgur.com and just post url in your answer Link to comment Share on other sites More sharing options...
artisanquarters Posted January 10, 2014 Author Share Posted January 10, 2014 ive tried various through both imgur and photobucket and i keep getting this message You are not allowed to use that image extension on this community Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2014 Share Posted January 11, 2014 paste url directly to the post, not as a image Link to comment Share on other sites More sharing options...
artisanquarters Posted January 11, 2014 Author Share Posted January 11, 2014 (edited) http://i.imgur.com/dyQHrpu.jpg cool, you can see here that all the products have the same name showing, this happens for some users but not others, in the back office all the products are set up correctly Edited January 11, 2014 by artisanquarters (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2014 Share Posted January 11, 2014 ohhhh... it's really weird. it looks like some kind of caching issues, maybe your host use some internal caching system, do you know something more about that? Link to comment Share on other sites More sharing options...
artisanquarters Posted January 11, 2014 Author Share Posted January 11, 2014 im afraid i dont know anything about that, i use ovh in the UK as my host Link to comment Share on other sites More sharing options...
goldenegg Posted January 11, 2014 Share Posted January 11, 2014 How can I change an image in my product listing ? Whenever I try to upload a fresh .JPEG image, it comes back with a red box saying "undefined". I am using Firefox. Does Prestashop backoffice work better in Chrome ? Link to comment Share on other sites More sharing options...
artisanquarters Posted January 11, 2014 Author Share Posted January 11, 2014 it does that to me sometimes, i usually just refresh the back office and keep trying Link to comment Share on other sites More sharing options...
Loolyby Posted January 12, 2014 Share Posted January 12, 2014 I have another issue with the products and I really hope that somebody can help me. I will explain it on one of my products BLANKETS. I have 8 balnkets in differnet designe. As for the moment I have them all as separate products (imagin making a small change, I have to apply it to all 8 products separately!). I tried to make one product BLANKET wwith different attributes. But then when somebody opend the category blanket on my shop, only one product and one picture was shown. I would want all of the balnkets with diffrent attributes to be shown there. Is it possible? How can I do that? Thank you so much Link to comment Share on other sites More sharing options...
stottycabanas Posted January 13, 2014 Share Posted January 13, 2014 I have another issue with the products and I really hope that somebody can help me. I will explain it on one of my products BLANKETS. I have 8 balnkets in differnet designe. As for the moment I have them all as separate products (imagin making a small change, I have to apply it to all 8 products separately!). I tried to make one product BLANKET wwith different attributes. But then when somebody opend the category blanket on my shop, only one product and one picture was shown. I would want all of the balnkets with diffrent attributes to be shown there. Is it possible? How can I do that? Thank you so much Please start a new thread for this query, it's not related. Thanks, Dave Link to comment Share on other sites More sharing options...
artisanquarters Posted January 14, 2014 Author Share Posted January 14, 2014 so referring back to my original question with which i started this thread, does anybody have any idea how i can resolve the issue as its still happening and its effecting sales in my store Link to comment Share on other sites More sharing options...
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