eManager Posted January 7, 2014 Share Posted January 7, 2014 We are using PrestaShop version 1.5.6.1 and are having issues with PayPal Payments Standard. We just installed the newest version of the Paypal Module, 1.3 (http://addons.prestashop.com/en/payments-gateways-prestashop-modules/8277-paypalusa.html). Here is what is happening. 1. Customer selects Paypal on checkout. 2. Customer is taken to payment page. 3. Upon payment customer is redirected to their order history page on our site. 4. The order is not converted (pending cart) 5. The customer is charged by Paypal No emails are sent. From reading other posts it looks like setting the IPN URL is not required as this should be taken care of by the module. From what I can see from posts by Presta Moderators they are trying to help, but blaming issues on the number of different modules and other conditions. Having used many different shopping cart platforms I can say that we have NEVER had these kind of issues. A solid checkout is critical. The fact that Paypal does not work for so many uses is a huge issue. The checkout itself leaves much to be desired. Many ways to streamline it and help ensure a good experience and no conversion loss due to poor design. The one-page checkout options available are even worse. Many errors. Any ideas? Link to comment Share on other sites More sharing options...
fosterj52 Posted January 7, 2014 Share Posted January 7, 2014 I am having the exact same problem. I have not found a solution yet. Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 7, 2014 Share Posted January 7, 2014 We are using PrestaShop version 1.5.6.1 and are having issues with PayPal Payments Standard. We just installed the newest version of the Paypal Module, 1.3 (http://addons.prestashop.com/en/payments-gateways-prestashop-modules/8277-paypalusa.html). Here is what is happening. 1. Customer selects Paypal on checkout. 2. Customer is taken to payment page. 3. Upon payment customer is redirected to their order history page on our site. 4. The order is not converted (pending cart) 5. The customer is charged by Paypal No emails are sent. From reading other posts it looks like setting the IPN URL is not required as this should be taken care of by the module. From what I can see from posts by Presta Moderators they are trying to help, but blaming issues on the number of different modules and other conditions. Having used many different shopping cart platforms I can say that we have NEVER had these kind of issues. A solid checkout is critical. The fact that Paypal does not work for so many uses is a huge issue. The checkout itself leaves much to be desired. Many ways to streamline it and help ensure a good experience and no conversion loss due to poor design. The one-page checkout options available are even worse. Many errors. Any ideas? Hello, can you tell me what your configuration for PayPal is. Are you using PayPal advanced, standard, payflow, payflow pro etc. This will help us figure out if there is a bug. Also, what version of PrestaShop are you using? I am having the exact same problem. I have not found a solution yet. Can you also answer the above stated questions. Thanks guys. Link to comment Share on other sites More sharing options...
eManager Posted January 7, 2014 Author Share Posted January 7, 2014 That was all in my original post. PrestaShop version 1.5.6.1 PayPal Payments Standard. Paypal Module 1.3 Link to comment Share on other sites More sharing options...
fosterj52 Posted January 7, 2014 Share Posted January 7, 2014 PrestaShop 1.5.5.0 I tried standard only express checkout only and both. Only the standard completes the order with paypal, but in no case does prestashop register the order. Website is www.aeroracers.com. Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 7, 2014 Share Posted January 7, 2014 Okay guys. Please PM me your FTP Credentials and your BO Credentials. We will check to see if it is indeed a problem with the module. We did tests on 1.5.5 and 1.5.6.1 and it has worked fine not only in our tests but also in live stores from merchants who have upgraded. PM me those credentials and we will see if its a problem with the module, if so, we will fix it. Sound good? Thanks for your patience. Link to comment Share on other sites More sharing options...
eManager Posted January 7, 2014 Author Share Posted January 7, 2014 Thanks. Just sent. Link to comment Share on other sites More sharing options...
fosterj52 Posted January 7, 2014 Share Posted January 7, 2014 Thanks Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 7, 2014 Share Posted January 7, 2014 Thanks, it is sent to our dev team. I'll close this thread for now to keep everybody on topic. When I have a response, I'll update the thread. Feel free to continue our PM conversation if you have any more questions or concerns. Cheers, Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 10, 2014 Share Posted January 10, 2014 PrestaShop 1.5.5.0 I tried standard only express checkout only and both. Only the standard completes the order with paypal, but in no case does prestashop register the order. Website is www.aeroracers.com. Hi fosterj52, can you make another test and let us know if it works. Our dev took a look at it and updated some settings with your htaccess and IPN. Link to comment Share on other sites More sharing options...
fosterj52 Posted January 10, 2014 Share Posted January 10, 2014 Hi fosterj52, can you make another test and let us know if it works. Our dev took a look at it and updated some settings with your htaccess and IPN. I just tried another order and got the same result. PayPal allowed the payment but no order showed up in the shopping cart. Link to comment Share on other sites More sharing options...
eManager Posted January 18, 2014 Author Share Posted January 18, 2014 (edited) We are still having issues with Paypal. Some orders are converting and others are not. We are unsure if this is an IPN setting in Paypal or a problem with the module. We have tried .../module/paypalusa/validation?pps=1 and .../modules/paypalusa/validation.php Edited January 18, 2014 by eManager (see edit history) Link to comment Share on other sites More sharing options...
eManager Posted January 21, 2014 Author Share Posted January 21, 2014 I wonder if our issue could be related to a missing confirmation page hook. The other issue is that the Paypal module instructions ion the backoffice are TERRIBLE (non-existent). I have seen conflicting posts that the "PayPal Business Account:" is supposed to be an account number and other saying it should be the account email. Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 22, 2014 Share Posted January 22, 2014 Could you try out the new PayPal version 1.3.1? We've been testing it and its been working for us, I wonder if it is concerned with a specific template issue. You could test it on a dev install with the default template to narrow down the issue. Link to comment Share on other sites More sharing options...
ibndawood Posted January 30, 2014 Share Posted January 30, 2014 Hello everybody, If your customer's paypal payment is through but no order is not created then it could be one of the cases listed below : Your product has some special characters. Like for example : 7" Laptop (note the double quotes). If this is the case you can resolve it by the fix here. I wrote the fix and submitted as a pull request : https://github.com/PrestaShop/PrestaShop-modules/pull/167 You have a special catalog rule for specific groups. For example, you are offering a discount to everybody who signs up. In this case you can resolve it by the fix here : https://github.com/PrestaShop/PrestaShop/pull/1312 The above 2 cases are specific which I came across while helping my clients. A more general case is when the details sent from your website to Paypal does not match the details received from Paypal to your website. For example, there is a difference in the total amount paid at paypal and the amount in the cart. This happens when you add special taxes in your Paypal business account. You can fix the issues with paypal by simply adding debug points and logging the values posted from paypal at validation.php file because validation.php file contains the code that creates the order. So you have no order created but paypal payment went through then this is the method. There are also couple of other errors related with paypal for which I submitted pull requests and have been merged. This could be missing in your older versions. https://github.com/PrestaShop/PrestaShop-modules/pull/159 https://github.com/PrestaShop/PrestaShop-modules/pull/160 Thank you Link to comment Share on other sites More sharing options...
AJo Posted April 4, 2014 Share Posted April 4, 2014 Hi folks We are trying to test our site (new) with Paypal sandbox and getting this same issue i.e. the Payment goes through but the orders are not created. Have been through all the posts and also filled out the IPN setting + the site is not in maintenance mode. We dont have any catalog rules or any special characters in the product names etc. Any ideas or help will be appreciated. Can someone also confirm what the correct setting for the IPN is? Thanks Link to comment Share on other sites More sharing options...
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