Teddy's Dad Posted January 5, 2014 Share Posted January 5, 2014 Hello all and happy new year I have a couple of sites running 1.5.4 & 1.5.6. If a customer sends a message through the front-end->contact us, the message appears in the backend, but no alert is sent to any of the admin accounts. Email is setup correctly. Using the built in test works. New orders, customer registrations automatically send an email correctly. It is ONLY when customer sends a message that I do not get the alert email which means I have to constantly check the backend. Am I missing something in the configuration? Do I need a separate module installed (I already have "Mail alerts" installed)? Any ideas? Please let me know. Regards Calvin Link to comment Share on other sites More sharing options...
vekia Posted January 5, 2014 Share Posted January 5, 2014 check this topic: http://www.prestashop.com/forums/topic/299207-solved-mail-configuration-problem-1561/ Link to comment Share on other sites More sharing options...
Teddy's Dad Posted January 5, 2014 Author Share Posted January 5, 2014 Hi Thank you for your quick reply. Unfortunately this does not solve the problem. I actually had this issue before where order emails were not being sent and followed the instructions in your link to solve the problem (so the same email address is being used everywhere) and all order emails arrive just fine. It is just the messages sent through contact us page. I use SMTP and not php sendmail (using our own Exchange server's SMTP) Any other ideas? Regards Calvin Link to comment Share on other sites More sharing options...
Teddy's Dad Posted January 7, 2014 Author Share Posted January 7, 2014 Hello "PrestaShop Legend" (or anyone else) Can you tell me if you have any other ideas for me to try on? I have noticed the same issue on 2 more PS shops. The count is now 4. Please let me know. Regads Calvin Link to comment Share on other sites More sharing options...
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