kagan09 Posted January 3, 2014 Share Posted January 3, 2014 Hi I am new to prestashop and I am struggling to configure my mail I am getting the below error. Error: Please check your configurationExpected response code(s) [250] but got response [553 sorry, the sender name and auth login doesn't coincide (#5.7.1)] what does this mean and what is the solution? Regards Kagan Link to comment Share on other sites More sharing options...
vekia Posted January 4, 2014 Share Posted January 4, 2014 hello you use some external smtp sever, may i know which one? this error means: Your ISP to the rescueAs junk e-mail volumes increased, network administrators — the people responsible for managing your ISP servers — began placing restrictions on their SMTP e-mail servers. These restrictions help prevent just anyone from using, or abusing, an e-mail server. Think of it like this — a telephone in the lobby of your organization was available for anyone to use whether they worked at your organization or not. Now only the employees are permitted to use that phone. There are several types of restrictions in use today: Require SMTP authentication Just as you must use a password to access your POP3 (incoming) server for your e-mail messages, this option requires that you provide a user name and password to send e-mail messages through the SMTP server. Usually, these are the same user name and password used for the POP3 server; however, they can be unique. Require that you connect to the ISP POP3 (incoming) e-mail server first When you connect to retrieve your new e-mail messages, you typically connect to a POP3 (incoming) e-mail server. You are required to provide a user name and password to access your mailbox. A network administrator can configure the server so that if you first connect and authenticate with the POP3 e-mail server, it will approve any request that you make to send an e-mail message through the normally restricted SMTP outbound server. Require that you connect from an authorized network location When you are at home and you dial your ISP or if you have a cable or DSL modem, you are directly connecting to the ISP network. You are trusted in that you have an account with the ISP with a user name and password. You are authorized to use the SMTP server to send e-mail messages because you are a customer. Require that you connect from a specific IP address or range of IP addresses Your ISP might authorize access to the SMTP server to people who are not connected directly to the network. A remote user at an office can use this option. However, a major problem is that many places have what are called dynamic IP addresses. Each time that you connect, you are not assured of having the same IP address. Some companies might have a reserved block or range of IP addresses. Your ISP can authorize connections from those IP addresses as approved users. Your ISP can provide you with additional information. Link to comment Share on other sites More sharing options...
kagan09 Posted January 5, 2014 Author Share Posted January 5, 2014 Thank you for your response Vekia, I have solved the issue. The mail in preferences > store contacts didn't match the mail in Advanced parameters > E-mail. Making them same solved the problem. Regards Kagan 1 Link to comment Share on other sites More sharing options...
vekia Posted January 5, 2014 Share Posted January 5, 2014 thank you for information how you solved it it will be helpful for other merchants here i marked whole topic as solved btw. Welcome on board! :) Link to comment Share on other sites More sharing options...
bellini13 Posted January 5, 2014 Share Posted January 5, 2014 Thank you for your response Vekia, I have solved the issue. The mail in preferences > store contacts didn't match the mail in Advanced parameters > E-mail. Making them same solved the problem. Regards Kagan The reason for this is that Prestashop uses the "store contacts" email address as the "From" in all emails that it sends. Your SMTP gateway likely enforces that the "From" be the same as your SMTP User. If it is not, this is called "relay" and most modern SMTP gateways prevent this because it usually signifies spam. Link to comment Share on other sites More sharing options...
gerstavros Posted October 2, 2014 Share Posted October 2, 2014 (edited) I read the above, i tryied it: http://www.presto-changeo.com/en/content/9-fix-email-problems and still cannot connect to smtp. Error Expected response code(s) [250] but got response [] What can i do? Edited October 2, 2014 by gerstavros (see edit history) Link to comment Share on other sites More sharing options...
PrestaSOO Posted October 3, 2014 Share Posted October 3, 2014 (edited) i wrote an article to show you how to config Prestashop SMTP Parameters here (maybe you forgot to enable mod_ssl on Apache ) https://www.prestasoo.com/Blog/prestashop-smtp-settings-so-easy.html Hope this help Edited October 3, 2014 by DeJour (see edit history) Link to comment Share on other sites More sharing options...
gerstavros Posted October 3, 2014 Share Posted October 3, 2014 i wrote an article to show you how to config Prestashop SMTP Parameters here (maybe you forgot to enable mod_ssl on Apache ) https://www.prestasoo.com/Blog/prestashop-smtp-settings-so-easy.html Hope this help Thank you , nice article. But it doesn't solve my problem. Could it be because i dont have ssl cert for my site? Link to comment Share on other sites More sharing options...
PrestaSOO Posted October 3, 2014 Share Posted October 3, 2014 (edited) Thank you , nice article. But it doesn't solve my problem. Could it be because i dont have ssl cert for my site? Please post your smtp parameters here ( hide your account informations first ). Edited October 3, 2014 by DeJour (see edit history) Link to comment Share on other sites More sharing options...
gerstavros Posted October 3, 2014 Share Posted October 3, 2014 (edited) Please post your smtp parameters here ( hide your account informations first ). I search, and found lots of topics regarding this problem between prestashop and zohomail, and same problem i have with my hoster's smtp servers..And not even a solution, either in presta forum or in zoho forum. I use exactly the same parameters i use for mail clients. smtp.zoho.com, username and password, SSL 465 Edited October 3, 2014 by gerstavros (see edit history) Link to comment Share on other sites More sharing options...
PrestaSOO Posted October 4, 2014 Share Posted October 4, 2014 I search, and found lots of topics regarding this problem between prestashop and zohomail, and same problem i have with my hoster's smtp servers..And not even a solution, either in presta forum or in zoho forum. I use exactly the same parameters i use for mail clients. smtp.zoho.com, username and password, SSL 465 SSL -> Do you turn mod_ssl on ? Link to comment Share on other sites More sharing options...
gerstavros Posted October 4, 2014 Share Posted October 4, 2014 SSL -> Do you turn mod_ssl on ? Where do you mean? Link to comment Share on other sites More sharing options...
PrestaSOO Posted October 4, 2014 Share Posted October 4, 2014 i saw you use ssl connect to zoho mail server ( i also have a zoho account ). that means you have to turn on mod_ssl on your apache server or you will received a warning message when you try to send an email. Link to comment Share on other sites More sharing options...
gerstavros Posted October 4, 2014 Share Posted October 4, 2014 (edited) i installed ssl cert on my site, https works, so i think mod_ssl is installed Edited October 4, 2014 by gerstavros (see edit history) Link to comment Share on other sites More sharing options...
Danie.12563 Posted October 4, 2014 Share Posted October 4, 2014 Or you should to enable dev mode & post some screenshots here 1 Link to comment Share on other sites More sharing options...
gerstavros Posted October 4, 2014 Share Posted October 4, 2014 Or you should to enable dev mode & post some screenshots here dev mode? what do you mean? How do i turn on debug on prestashop? Link to comment Share on other sites More sharing options...
esprus Posted October 14, 2014 Share Posted October 14, 2014 Hello i have same problem i did urgently switch to Sendinblue plugin, was working. But all this morning they have trouble !!!! Nothing is working. Somebody has found a solution there ? Thanky Link to comment Share on other sites More sharing options...
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