onecallhire Posted January 3, 2014 Share Posted January 3, 2014 Hi, All the images on my site have completely disappeared. Including those on the back office. i have attached screen shots of both the front shop and back office. has anyone else had this issue, if so what did you do to fix it. Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 Did you upgrade your store? Installed any new module recently? Changed anything in the configuration? Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 nope. it was working fine before xmas. i went away for the holidays and when i came back it was like this. Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 Are images still present in the img/ folder? Link to comment Share on other sites More sharing options...
Er.Ritesh Posted January 3, 2014 Share Posted January 3, 2014 can you share your website url. Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 yes they are Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 onecall.net78.net Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 It's on maintenance mode, can you switch it off? Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 ok i didnt realise that it was still on. im having a bit of trouble with the web host as well. Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 i have taken it off of maintanance mode. Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 Try deleting your .htaccess file, then go to preferences, seo and urls, and save the urls settings part, so that it gets regenerated Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 sorry which .htaccess file should i delete? Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 The one you can find in prestashop's root Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 ok i have deleted the .htaccess file and saved the url settings but it still hasnt worked. Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 It's weird! Because all images are missing. Can you check file permissions for the /img/ folder? Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 what should the file permissions be? Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 Try with 775 or 777 Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 tried it as 777. not luck. so i am changing it to 775 now Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 still nothing. Link to comment Share on other sites More sharing options...
vekia Posted January 3, 2014 Share Posted January 3, 2014 these images appears in the /img/ folder? for example, shop logo? when you check filesystem these images exist? Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 yes those images exist. Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 any other suggestions? Link to comment Share on other sites More sharing options...
vekia Posted January 3, 2014 Share Posted January 3, 2014 so, if those images eixsts, and you've got troubles with open image even with direct link: http://onecall.net78.net/img/logo.jpg there are two possibilities: htaccess file, hosting problem can you temporary delete .htaccess file? remember that free hosts isn't good solution for prestashop. i see that you use free hosting. Link to comment Share on other sites More sharing options...
onecallhire Posted January 3, 2014 Author Share Posted January 3, 2014 it was a silly mistake and a little annoyed i didnt notice it before. the /img/ folder had been moved into different location. it wasnt till you posted the link that i noticed it. thank you for your help. Link to comment Share on other sites More sharing options...
vekia Posted January 4, 2014 Share Posted January 4, 2014 hello thank you for clarification, just wondering, it's solved now? Link to comment Share on other sites More sharing options...
onecallhire Posted January 6, 2014 Author Share Posted January 6, 2014 yes thank you Link to comment Share on other sites More sharing options...
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