RecycledTVParts Posted December 22, 2013 Share Posted December 22, 2013 Hello All, I have a quick question Whenever a customer attempts to checkout and pay using any other browser except Firefox it takes the customer right back to the top of the page When using Firefox the sale and payment go through normally Any help would be greatly appreciated Aimee Link to comment Share on other sites More sharing options...
Dh42 Posted December 22, 2013 Share Posted December 22, 2013 Do you have a link to the site? Link to comment Share on other sites More sharing options...
RecycledTVParts Posted December 22, 2013 Author Share Posted December 22, 2013 yes. http://www.replacementvparts.com You will see if you use Firefox it works perfectly. BUT, if you try Safari, Explorer or Chrome it does not In the search bar type test, which will bring up our test part which is $1.00. When you click on Secure payment using Bluepay it takes you right back to the top of the page IF you use firefox, it will open up a dialogue to enter your credit card info etc Please help. I am losing customers by the drove Thank you and Happy Holidays to you and your Family Aimee Link to comment Share on other sites More sharing options...
RecycledTVParts Posted December 22, 2013 Author Share Posted December 22, 2013 Also, use xmas in the voucher area it will create Free Shipping so, the product is only $1.00 But, this is a problem regardless of product Thanks again Aimee Link to comment Share on other sites More sharing options...
RecycledTVParts Posted December 22, 2013 Author Share Posted December 22, 2013 This never happened until I decided to use the upgrade (I think) unless all the 100 or so customers all use firefox (But, I doubt it) Link to comment Share on other sites More sharing options...
Dh42 Posted December 22, 2013 Share Posted December 22, 2013 Can you tell me what version of the bluepay module you are using and if it says you can upgrade it in the back office. Link to comment Share on other sites More sharing options...
Dh42 Posted December 22, 2013 Share Posted December 22, 2013 I just tested with the latest version and it seems to work in all browsers. Uninstall and delete your bluepay module, then re-install the latest version from your back office. Link to comment Share on other sites More sharing options...
RecycledTVParts Posted December 22, 2013 Author Share Posted December 22, 2013 BluePay Version 1.0 I do not see any update anywhere Link to comment Share on other sites More sharing options...
replacementvparts Posted January 21, 2014 Share Posted January 21, 2014 I just tested with the latest version and it seems to work in all browsers. Uninstall and delete your bluepay module, then re-install the latest version from your back office. I tried uninstalling BluePay then Deleting it and, it is still there. IDS there some way to get completely rid of it so I can re-install using FTP? I even tried uninstalling in FTP but it is still in the lineup and, only says Install Please help Aimee Link to comment Share on other sites More sharing options...
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