Gomesss Posted December 16, 2013 Share Posted December 16, 2013 Can somebody explain to me why my revenue does not decrease after a partial refund has been done (in contrary to a full refund). On top of this I would like to know if someone has created a partial refund order status that works well, just like the full refund order status? 1 Link to comment Share on other sites More sharing options...
Pronux Posted January 14, 2014 Share Posted January 14, 2014 On top of this I would like to know if someone has created a partial refund order status that works well, just like the full refund order status? Hi, what do you mean with "like the full refund order status" ? 1 Link to comment Share on other sites More sharing options...
Gomesss Posted January 14, 2014 Author Share Posted January 14, 2014 What I mean is when I refund an order in total I can change the order status in "refund". However when a partial refund has taken place I cannot change the order status in a status that makes sense. Can you please give me an answer to my first question as well: Can somebody explain to me why my revenue does not decrease after a partial refund has been done (in contrary to a full refund)? The only solution I came up with is to create a discount (not that handy if you ask me) 1 Link to comment Share on other sites More sharing options...
Pronux Posted January 14, 2014 Share Posted January 14, 2014 Hi, thanks for your response. Unfortunately I can't give you an answer at the moment (second point seems to be a bug). We have an ongoing discussion in the German section of this forum about "Standard Refund" vs "Partial Refund" and I've also created a new "Issue" on the bugtracker: http://forge.prestashop.com/browse/PSCFV-11483 Link to comment Share on other sites More sharing options...
Gomesss Posted January 14, 2014 Author Share Posted January 14, 2014 Hi, thanks for your quick response! I'll will follow that discussion Link to comment Share on other sites More sharing options...
Pronux Posted January 14, 2014 Share Posted January 14, 2014 ok, and please feel free to add a note or your opinion to it. 1 Link to comment Share on other sites More sharing options...
Burhan BVK Posted January 14, 2014 Share Posted January 14, 2014 You can create your own custom order status and use that for partial refund. 1 Link to comment Share on other sites More sharing options...
Pronux Posted January 14, 2014 Share Posted January 14, 2014 You can create your own custom order status and use that for partial refund. and use "refund" as e-mail template. 1 Link to comment Share on other sites More sharing options...
Gomesss Posted January 14, 2014 Author Share Posted January 14, 2014 You can create your own custom order status and use that for partial refund. and use "refund" as e-mail template. Thnx Guys! I think that I will do that for now. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now