strange scam mail paypal

[elenadumitru]

Hi . I have some problems with my paypal account. on 12 .12.2013 i received a short call. i think 4 seconds on my phone from 35 31 4369 001. i didn`t have time to answer, i called again this number and they told me they are paypal . he asked me only my pascode , the country where am i and the name. After that he told me my account is limited . and i should verify my e-mail and account. After that i verified my e-mail where i saw a really strange e-mail. i will copy/paste it here down. in that mail they asked me to stop selling, i didn`t sell anytihng , and they asked me to send the bills at a strange mail. when i enetr on my paypal account on a new tab writing www.paypal.com i saw my account is limited. on 13.12.2013 i called again that number and i talked this time with a woman , she didn`t know very well english . and i told her my problem that my account is limited that i didnt selled anything and that yesterday i talked again with another member support. he PROMISE me that in 2 or 3 hours the account will be fully restored and i will have full acces on my account again. Good. today after i searched all past night on the enthernet about scams, i saw something. the number of paypal is 35 31 4369 111 and not 35 31 4369 001 like i was called , and it seems to be a scam because on my first mail it is write that " i made a transaction on 27 DECEMBER 2013 , and we are in 14 so i can`t made a transaction in the FUTURE. i don`t know i received a lot of mail now i don`t know if from paypal paypal or from scam . also i read that paypal use first dear (first name) (last name) and my mails are (last name) and then (first name) somethimes are writed with lower case letters... please help me if someone know something of this .... now i will copy /paste a few strange mails

[email protected] 
To Me
 
 

 Dec 12 at 6:02 PM 

Dear Elena Beatrice Dumitru,

We attempted to contact you by phone on the 12/12/2013 at 17:55 but you
were not available.

After a recent review of your account activity, it has been determined that
you are in violation of PayPal's Acceptable Use Policy regarding your
transactions.

Please refer to:
- Transaction 3U554206XK769083W  from November 30, 2013 for the amount of
$10.00 USD
- Transaction 3B3041915T916074H  from November 29, 2013 for the amount of
$10.00 USD
- Transaction 1YA296163E076284R from December 27, 2013 for the amount of
$50.00 USD

Therefore, your account has been limited temporarily.

To appeal the limitation on your account, you will need to:
- Describe the products and/or services associated with your PayPal
transaction/s.
If these transactions are associated with a website, please provide access
to the URLs of any website/s where these transactions originated.
If these transactions are not associated with sales from a website, please
provide specific information as to the nature of the transactions,
including a description of the products or services involved in these
payments.

You can send the required documents via email to the PayPal Brand Risk
Management Department at [email protected] or by fax to: +44 (0)
8707301878.

The PayPal User Agreement states that PayPal, at its sole discretion,
reserves the right to limit an account for any violation of the User
Agreement, including the Acceptable Use Policy.

The complete Acceptable Use Policy can be found at the following URL:
https://cms.paypal.com/uk/cgi-bin/?cmd=_render-content&content_ID=ua/AcceptableUse_full&locale.x=en_GB

To learn more about the Acceptable Use Policy, please refer to our Help
Centre page here:
https://www.paypal.com/uk/cgi-bin/helpweb?cmd=_help

This is not intended to be an all-inclusive review or list of your
website/s and auction/s. Furthermore, the violations of the Policy
described above are not intended to be an all-inclusive list. It is the
responsibility of the user to ensure that all transactions comply with the
Acceptable Use Policy.

For more information about the status of your account and for instructions
on how to restore full use of your account, please log in to your PayPal
account and select the "Resolution Centre" link. On the next page select
the "Resolve" button/s located under the Action column, in the Steps to
Provide More Information section and follow the applicable instructions.

We encourage you to login and restore full access as soon as possible.
Should access to your account remain limited for an extended period of
time, it may result in a permanent limitation.

Thank you for your prompt attention to this matter. If you have any
questions, please contact the PayPal Brand Risk Management Department at
[email protected].

Sincerely,
Mie
PayPal, Brand Risk Management
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